I cannot buy anything on my iphone 5(v.6.0.2) and it say itune version not support this purchase. or itune not install correctly.do i need to update IOS version?
can anyone tell me why?it just say : Your Purchase Could not be completed
Purchase Failed : Your Itunes version does not support this purchase, it was not installed correctly. or you're not sign into a itunes account.
why?
or i need to update latest IOS?
Try to do a reset, if it doesn't work try remove recently added apps this may solve your problem ( like google app because it has happened with me)
Take a look at apps using your location service in privacy, it can cause battery draining.
Similar Messages
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i recently buyed totally unlocked sprint iphone which was legally contract free and i am using that phone in india but i am not able to send sms .everything is working fine except sending sms. i have tried everything plz help me !! i have tried everything i.e. reset iphone /hard reset/network setting reset /sms service no i have also changed but i am still not able to send sms.. please help me as i am really worried .. thank you !!
I had the same problem. Kept getting message of waiting for activation or check network connections. I also tried every solution out there and nothing worked. This did though: I download the newest version of itunes (through Internet Explorer - Google Chrome wouldn't work). It pulled in my entire library thank goodness and then I plugged my iphone 4s into the computer. I let itunes find it, did a complete backup in icloud, then did a restore. Entire process took a couple of hours, but I now have imessage and facetime back. I was about ready to give up on Apple and go get a different phone ~
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I Cannot bu anything from App Store help ,and change payment
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Need to update iOS version without losing content
One of our users has an iPhone 4 with iOS 4.3.5. Their PC at home which they use to synchronise music, photos, etc is broken and they need to upgrade to iOS 5.1, which I could do here in the office, but iTunes says "all content" would be lost.
How can I update their iPhone to iOS 5.1 without losing any content?You cannot.
The iPhone is designed to sync to one and only one library.
Attempts to sync (which is required to update) will wipe the content from the device and replace it with content from the new library.
They need to fix or replace their home pc and then upgrade. -
I am furious. Apple has just recently started making me answer secrurity questions. The problem is
I don't know the answers. I cannot buy anything. They said my since it was the first time purchasing on my phone that I had to. The thing is I have PURCHASED many things on my phone. Please HELPOther people have also posted recently about being asked the questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
So recently I purchased a 250g SSD for my new build, while still keeping my old 1TB HDD. Whenver I try to use iTunes (the latest), I cannot transfer ANYTHING onto my iPhone 4S. There is no "Add to" button, nor can I drag and drop. However, I can do both on my old HDD. I also own an iPad 4, which I can easily use on both drives. This is quite annoying because I have to restart my computer just to add music or videos, etc. I do not want to sync because I will lose all of my music, or whatever else it takes, and I do not want that.
So how can I enable file transferring on my new SSD?Move the ENTIRE iTunes folder from the old computer to the new computer, or drives in this case.
iDevices are designed to only sync to one library (computer). Attempts to sync with a new library will require removing all media from the device and replacing with media from the new library. -
I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99103) -
I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security. -
I cannot buy anything, even though I am in credit
I successfully redeemed an itunes gift card today, and the balance was added to my account, but now I cannot buy anything from the store, and when I did buy something, the money was taken from my bank account, not the balance....what am I doing wrong here?
Many thanks.donnafromgloucester wrote:
...but now I cannot buy anything from the store, and when I did buy something...
I'm a bit confused. Are you or are you not able to purchase from the store?
Are you perhaps using two separate IDs? -
Hi.. I received my Iphone today. It has tiny scratches at the corners. ALSO, i cannot hear anything, have to use headphone. Siri works slow and does not speaks!! Anyone with same problems? What can i do now?
What if they say i scratched it by dropping or something (which i obviously dint)? will they still replace it?
It even has the plastic on it yet..!! -
Please help I cannot buy anything in AppStore I'm here in Dubai it says YOUR PURCHASE COULD NOT BE COMPLETED FOR ASSISTANCE, CONTACT ITUNES SUPPORT Help me please I need to buy something please asap
Click here and request assistance.
(84901) -
i have had iTunes since Christmas, and have made several purchases, an album then a single. then suddenly, with no change ... i go the message "YOU CANNOT BUY BECAUSE YOUR ACCOUNT HAS BEEN DISABLED, To continue using your account it must be enabled by the iTunes Store Customer Service. You can contact customer service a http://www.apple.com/uk/support/itunes/musicstore" this the sent me to a big page which had every other problem BUT mine and no way of contact without having a specific question, i have finally discovered this discussion page and i'm not hoping som1 can give me some advice. i have a Nano G3 and am using a gift card on iTunes, it has been around for a while, and i have tried all i can. i cannot buy anything but download if fine. Please Help Me!!
You're going to have to email them. No one here will be able to help you. Don't worry so much about the category you are picking - that really doesn't matter in the end. They will be able to help you no matter what you choose. Good luck.
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What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?
tankyoo
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i cannot buy anything inside any game every time they give me error message contact itunes support
Do what it told you to do. Contact itunes support
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HT204074 cannot buy anything because ID disabled
My friend cannot buy anything from itunes store because error message states Apple ID disabled. All info updated & current and PC accepted. Any ideas?
Hi Ladybug,
Follow the troubleshooting/fix steps in the article below:
http://support.apple.com/kb/HT1212
Cheers,
GB
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