I cannot cancel my subscription, I am so frustrated

Why do I have to go in circles to cancel this? I see that in November my credit card was charged $9.99c + tax ($11.29) for "Phtoshp Lightrm Bndl ALL MLP DSP Ret Inv 01 mnth MUN 1YR NEW" and it has been doing that since I signed up in July. I no longer need this product and wanted to cancel but was sent in so many circles online, I got frustrated and gave up. NOW I am just mad, confused and frustrated. In December, my credit card was charged $25.00+ tax ($28.25) for the same product description. It reads "expired" under my lightroom product. There is no explanation and I have no idea what the extra charge is for, or if it has been successfully cancelled. The term "expired" would indicate that I have fulfilled the yearly subscription or my credit card information has expired which is not the case. Can a real person please email me and let me know what the status is and what the extra charge is? It shouldn't be this hard to cancel something, I understand not wanting to lose customers but if you make it this difficult for someone to manage their online accounts, nobody will ever sign up. My credit card information is attached to this product and I don't like feeling like it is being held hostage.

Hi Starrwood,
Please contact the support at 800-833-6687.
Regards,
Sheena

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I cannot cancel my subscription to Creative Cloud. Adobe won't give me a possibility

I have been trying for about an hour to simply cancel my subscription to Creative Cloud; but Adobe just keeps sending me in circles. It is really maddening. Why can't I just simply cancel my subscription?? I thought Adobe was a legitimate company, but the way they are just sabotaging my attempts to cancel my subscription is beyond believe

Adobe contact information - http://helpx.adobe.com/contact.html may help

Cannot cancel

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
My experience with Adobe support earlier today, unresoved, below:
(I would appreciate if someone can cancel my subscription without taking money from me, thank you)
You are now chatting with Neha. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Neha: Hello! Welcome to Adobe Customer Service.
Neha: Hi Micha.
Micha Oelsner: Hi
Neha: I understand that you wish to cancel the subscription.
Neha: I'll be glad to check and help you with that.
Micha Oelsner: Yes please
Micha Oelsner: What do I need to do?
Neha: I have checked and seen that you have purchased Adobe ExportPDF Annual on Mar 10, 2013.
Neha: May I know the reason for canceling the subscription.
Micha Oelsner: Yes, I couldnt figure out how to cancel in time
Neha: Okay.
Micha Oelsner: That program does not work. Any documents I tried to convert from PDF into ie word, did never convert correctly. So I stopped using it and certainly don't want to pay for another year for a programm that does nor work for me. I am on Windows 7, 64 bits and use open office. That might be the problem.
Neha: Okay.
Neha: Please give me 3-4 minutes to cancel the subscription for you.
Micha Oelsner: I also don't have the time to get to the bottom of why it is not working. I was not aware of the subscrpition automatically carrying on and did not know Adobe can just try take money off my CC without first invoicing me or something. And as mentioned I couldnt figure out how to cancel in time, and also saw the email from Adobe too late! (I was moving from one city to another in February, so my emails piled up
Micha Oelsner: Oh, ok, if you can cancel the subscription for me, great! please do
Neha: Micha I see that you need to update the credit card details if you wish to cancel the subscription. I request you to please update your credit card details so that I can cancel your subscription.
Micha Oelsner: My CC details have not changed. What do you mean update?
Micha Oelsner: The reason the payment did not go through is that I have no funds in my CC
Neha: Micha I cannot cancel your subscription until your credit card details is not updated.
Micha Oelsner: Explain what you mean with that, because my CC details as they are on your system have not changed...
Neha: Micha that is for CC subscription. The subscription that you are referring is for Adobe export PDF.
Micha Oelsner: Now I am confused. So what exactly do I need to do now?
Neha: You have contacted us to cancel your Adobe Export PDF subscription and i checked that you need to update your credit card details in order to cancel your subscription.
Micha Oelsner: How do I do that? Where do I go? Is there a link?
Neha: I'll provide you the steps to update the credit card details.
Micha Oelsner: ok
Neha: 1:Sign in to Creative Cloud @ creative.Adobe.com . Click My Account.
Neha: 2:Under Plan Information, click Edit Payment Info.
Neha: 3:Enter your password, click Verify, and then enter the new payment information.
Micha Oelsner: Under my subscription, is says edit billing. Is that what you refer to?
Neha: Yes, you are correct.
Micha Oelsner: But that makes no sense,my CC details have n ot changed. So how do I change them if they have not changed???
Neha: I am sorry Micha I cannot cancel your subscription until you change you credit card details.
Micha Oelsner: Change them to what if they are the same as before???
Neha: Please update it.
Micha Oelsner: Must I make invent new CC details?
Micha Oelsner: You have tried to take money off my CC. The reason it did not work is NOT because my CC details changed, it is because there are no funds
Neha: Okay. You can contact us back once you have funds and we will be able to cancel your subscription.
Micha Oelsner: I am not paying! I dont want the subscripotion!
Micha Oelsner: Why would I pay for a whole year that you are cancelling anyway!
Micha Oelsner: I am shocked at Adobe's way of making business. I will rather cancel my CC and get a new one so that I never hear from Adobe again and so that you can never access my CC account again.

Hi Micha O,
As you want to cancel Export PDF, annual plan there will be no charges for the subscription according to the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
You may also contact our Customer Support:
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Gurleen
Message was edited by: Gurleen_K

Re: Cancellation of Subscription

Dear Skype:
Please stop the monthly payment of $9.99 at my bank. I am closing the account in a few weeks and going to a different bank. Why is your company charging your customers who NO longer want your services. There should be laws against "FORCED" services and "payments"!!! Customers should contact their local BBB"Better Business Bureaus" and report your unlawful practices!!! There are NO numbers or ways to contact you people at Skype. What kind of co. are you?
A Customer who NEVER used SKYPE
Jacqueline Hobbs

jacqueline9173 wrote:
Dear Skype:
Please stop the monthly payment of $9.99 at my bank. I am closing the account in a few weeks and going to a different bank. Why is your company charging your customers who NO longer want your services. Jacqueline Hobbs
Hello Jacqueline,
Your account has an active subscription which you can check and manage here:
https://secure.skype.com/account/call-phones/packages
Subscriptions are recurring by default as stated during first payment, in terms of service, in email confirmation and on your account page. If you don't need a subscription then you can find FAQ with steps to unsubscribe here:
https://support.skype.com/faq/FA1881
(Alternative is to type in cancel subscription in support site and you get the same link)
If for any reasons you have trouble following the steps then contact customer service via chat support as guided here: https://support.skype.com/faq/FA1170
(Alternative is to type in customer support in support site and you get the same link)
Another alternative is to send an email to address shown on About Us page which is under every single Skype website as most companies have:
http://about.skype.com/where-is-skype/
I get that you wish to cancel your subscription and you are frustrated that for some reason you were not able to do it on your own, but Skype system doesn't cancel subscription if you don't unsubscribe. How would it know that you wish to cancel?
By definition if you subscribe to something then product is provided in regular intervals until you cancel or unsubscribe.
Note: Please don't hijack other posts which are not related to your case.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I still cannot login to Creative Cloud after 3 months. Your intervention had no effect. Please cancel my subscription, as already suggested by your technical expert. If I subsequently rejoin might that solve the problem?

I still cannot login to Creative Cloud after 3 months. Your intervention had no effect. Please cancel my subscription, as already suggested by your technical expert. If I subsequently rejoin might that solve the problem?

Oliverfauve I am sorry you have faced difficulty establishing a connection between the computer and our activation server. If you have already completed the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html then I would recommend working directly with our support team. If you have done so already can you please post the case number so that I can review the interaction?
If you would like to cancel your membership then please contact our support team directly at Contact Customer Care.

I want to cancel my subscription. The only service available is a chat opened only at working hours when I am at work and cannot use it.

I want to cancel my subscription. The only service available is a chat opened only at working hours when I am at work and cannot use it.
Can I do it directly from my acount without contacting Customer Service?

the subscription is for Adobe ExportPDF

Cannot cancel Adobe FormsCentral subscription

I cannot edit autorenewal and there is no cancel.
Adobe continues trying to debt to my credit card.

Loiri,
Sorry for the issues you're having. I think your screen doesn't have an "Edit" option because for some reason your subscription request is still "Processing", even though you placed the order on January 29, 2013. This isn't the expected behavior. And unfortunately I can't cancel your subscription because of this issue.
However, our Customer Support team should be able to resolve this. Can you contact them via this link: http://www.adobe.com/support/acrobatdotcom/supportinfo/
You can either initiate a chat or a phone conversation. (The phone number is a USA toll free number, and it looks like you may be outside the USA. If that's true, you can choose "Request a call back", enter your country and phone number, and a European agent will call you back.)
I apologize for these additional steps. We'll also investigate why your subscription is stuck in a "Processing" state. But in the mean time, Customer Support will likely be the fastest resolution to your issue.
If this doesn't solve your issue, please write back to us here and we'll figure out the next step.
Dave

HT1918 Hi Guys I signed up for Daly Mail Plus and now I want to cancel my subscription. I have signed into ITunes and opened my accounts and I am directed to turn off auto renewal in my accounts section but I cannot find it. Regards Tony

Hi Guys I want to cancel my subscription to Daily Mail Plus. I was directed to sign into my ITunes account and turn off auto renewal. I signed in to account and do not see any headings "auto renewal" on the page.
Hope someone can help
Providence 123

I don't have any subscriptions, but there are instructions on this page for how to turn them off : http://support.apple.com/kb/HT4098 - are they the instructions that you were following ?

Cannot cancel subscription.

I went in to cancel my subscription within 30 days but it will not let me cancel because it's saying I have a free trial which is not true because I have record of paying for it on 1/15/15.

Please confirm how did you purchase it as there are no records of any transaction of any CC registered to this Adobe ID, if there is any other Adobe ID, please let us know to assist you.
Regards
Rajshree

Cannot cancel adobe cc monthly subscription !

I have been trying to cancel my monthly subscription of Adobe CC. I followed all instruction given on how to cancel. But when i come to the last page ' Cancel Plan' , it does'nt have a 'cancel' button as shown in this page : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html. Now is this intentional ? If so , do let me know asap, so that i can make other arrangements to stop anymore withdrawals from my card.

Hi Atul,
I have managed to trace my order number. It is given below :
Order Number: 25790758024
Order Date: 21/05/2014
My Mobile number in India is : 094470 84986 . Pls do call me pre noon on Monday morning or anytime on Sunday, if required

I want to but cannot cancel Skype Premium

I have waded through the maze of screens telling me how to cancel Skype premium.
I cannot delete my payment method as Skype Premium has to be cancelled first.
I cannot go into subscription settings as there is no settings option as described in the how to.
I cannot open chat support, no matter how many browsers I try.
I do not use premium, I do not want it and I find it quite ludicrous that there is no simple way to cancel it or contact support.
I see all the other topics saying the same thing but no solution.
Please can someone help! I don't care about a refind. i just don't want to be debited for yet another year for somehting that I don't use and that I now read has no purpose as the only feature which was desirable is now free.

I am in the exact same situation. I have spent a lot of time on a loop of links that bring me back to the same useless pages. All I want to do is cancel my Skype Premium before it charges me again. You posted over a month ago and I see no one has offered you a solution. Is there no way to contact a customer service rep to deal with this?

FAQ: How to uninstall & cancel Premium subscriptions for Adobe Revel

How to cancel Revel Premium and return to the Free Revel version
iOS
If you are an iOS user, please disable automatic subscription renewal for Revel under your iTunes Store account, in the main device Settings app. For detailed instructions please see:
http://helpx.adobe.com/revel/kb/enable-disable-auto-renewal-subscriptions.html
PC or Mac
If you subscribed to Revel via adoberevel.com or www.adobe.com, please cancel your subscription by doing the following:
Go to https://www.adobe.com/account/my-products-services.html#MyServicesHeader
Sign in with your Adobe ID & cancel your Revel subscription
Note: All photos, libraries, and albums created while you were subscribed will remain available to you as an unpaid users of Adobe Revel. The limitations of the free version of Adobe Revel are that you may import only 50 new photos each month, and you cannot create any new libraries or invite any new library partners to collaborate with you.
Steps to download your images from Revel
Please ensure your original images are safely backed up outside of Revel (i.e., backed up on your computer or external storage device).
Please see also FAQ Forum post "How do I download images from Revel"
iOS
Launch the Revel app Select Actions button to enable multiple photo selection. Choose Save Original to Camera Roll
Mac
There are two options:
Enable Keep All Originals in Revel app Settings (Mac only).
         This will download all original images that are also stored in the Revel cloud.
         Images will be saved inside the Adobe Revel Library inside you User > Pictures folder.
         To access the originals via Finder, right-click (mousebutton) or Ctrl+click on Pictures/Adobe Revel/Adobe Revel Library & select“Show Package Contents” from the context
         menu. Photos will be organized by date in one or more sub-folders.
Export one or more photos to the hard disk
        Cmd+click, or Shift+click, or choose Cmd-A to select one or more photos.
        Press Cmd-E or choose the Revel app menu item File > Export # Photos
        Choose to export Originals or Current (edited) versions of the photos.
Adoberevel.com
Log into your Adobe Revel account at Adoberevel.com
Click on the image that you want to download, then select the download icon to save your image
(Note: Currently you can only download one image at a time using the web browser version Adoberevel.com)
Uninstall Revel from Mac OS & iOS
Ensure that you have no images waiting for upload in the status view.
iPad, iPhone, or iPad touch
Press and hold the Revel icon until all of the icons wiggle. Then tap the X in the corner of the Revel icon. That will delete all Adobe Revel from the device.
Mac
Open you Applications folder, and drag Adobe Revel to the trash.
Delete the Adobe Revel application cache. This is inside a hidden folder.
Use the Finder menu Go > Go to Folder (Shift+Cmd+G), and enter: ~/Library/Containers/
Select the folder com.adobe.Carousel.mac and drag it to the trash.
If you do not need to preserve the Adobe Revel Library in your Pictures folder or you are certain that you have the original photos stored safely elsewhere.
Drag the Adobe Revel Library.rvl to the trash, which is located on your boot drive at /Users/<your name>/Pictures/Adobe Revel/Adobe Revel Library.rvl

Hi good day, did you download Adobe CS Premium from online or did u buy the original software in a box? I believe adobe blocked all the installation of the cs 1 versions....you'll have to use adobe cs2. I recently re installed the cs2 version on my windows 7 laptop and it works like a charm. Very easy and quick. if you need help with it, do let me know

How to cancel skype subscription?

I cannot cancel my skype subscription. I purchased only one month and I have no money in my account for another month and yet Skype is constantly attempting to take more out. I tried to follow the guide to cancel but it simply isn't working. I'm furious and this has been very stressful! Sort out my problem please Skype!

please contact Skype customer service

Why is it impossible to get in contact with Adobe to cancel a subscription?

This morning at 9.56 am UK time, I finally got hold of someone to chat about the impossibility of cancelling my payments for my daughter's subscription to Adobe's Creative Cloud. The chat case number was 214119558. As soon as I explained the problem, the Adobe representative said he would find someone else to chat with me. Instead of finding someone, he closed the chat. I tried again the Chat but it was not available. This is my second day of trying to chat, speak or even send an email to anyone at ADOBE. I have contacted my bank and asked it to cancel my debit card payments. They take place every month since July 2014 without my permission. At the same time I cannot find a way to cancel the subscription. HELP!

Nov. 6, 2014
Dear Rajshree,
Thank you for replying.
Adobe has been charging my bank account with the reference number ADOBE SYSTEMS SOFTWARE 044-207-3650 IE.
This reference number should be enough for you to trace the CC order.
Here is the history of my complaint.
In June 2013, my daughter took a subscription for the Creative Cloud Student and Teacher Edition (one-year) subscription. The monthly payments of £15.88 came from my bank account.
After the subscription came to an end in June 2014, Adobe increased the monthly payment from £15.88 to £22.46.
From July 2014, Adobe has collected £22.46 per month for the months of July, August, September and November, or a total of £89.84.
Neither I or my daughter gave Adobe the permission to renew the one-year subscription.
Adobe must pay back to my account the money it took without authorisation.
As of today, my bank has cancelled the recurring monthly payment to Adobe.
Sincerely,
Jerry (very) angry

How to cancel my subscription?

I purchased ExportPDF on August 7 for converting a pdf file (scientific paper produced by Latex) and I was very disappointing that the translation provided was a serie of graphic symbols, but not at all the text I would like to get.
I asked a question concerning the problem on August 7 on the ExportPDF forum, and despite a few views (48) of my question, I did not receive any answer, even from the Adobe staff. I thus consider that my problem cannot be solved with ExportPDF. I have to find another solution and I would like to be refunded for the unuseful subscription.
How can I be refunded ?
Best regards,
Christian

Hi Christian Jutten,
I'm sorry that you didn't receive a response to your post. They sometimes get lost in the shuffle, and I do apologize.
What you describes sounds like some font substitution issues. You can test that easily by converting with OCR disabled as described in this document: How to disable Optical Character Recognition. However, if your PDF file was created from a scanned document and doesn't have editable/selectable text, then the converted file won't contain editable text.
So, the quality of the conversion will depend greatly on the quality of the source PDF.
That said, I'm also happy to cancel your subscription and process a full refund for you.
Please let me know how you'd like me to proceed. Your response will show up in my email inbox, so I'll be able to address it directly (no worries about your response getting lost in the shuffle).
Best,
Sara

I cannot cancel my subscription, I am so frustrated

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