I cannot change my credit card number

My past credit card was cancelled after a theft. The bank sent me a new credit card, but I cannot change the number because I cannot access to my account.
Please, can you help me? And explain me what I should do.
Thank you in advance.

Hi M Vittoria,
Please follow the steps mentioned in the article to update billing information: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Regards,
Romit Sinha

Similar Messages

  • How can I change my credit card number for my Adobe ID?

    Hello,
    I'd like to change my credit card number, but Adobe site do not allow this.
    Support chat redirected me to a chinese adobe page (I'm from Hungary, can't read Chinese..), then told me to call local reseller support instead.
    Local reseller support told us that they can't support creative cloud members, they are being dealt with centrally by Adobe.
    Back to chat, describing again what I need to a new agent..
    Got the same chinese page from him as well first, then got the same "call local reseller" advice again.
    After telling the agent that does not work, he gave me a phone number to call: 852 2916 2125, which never answers. And the agent dropped off..
    I haven't been so depressed over a customer support for years.
    Can somebody please help me out on how to change my credit card number for my Adobe ID?
    Thanks for any useful help in advance.

    Ok, found a way:  "under the billing section of your subscription within the My Adobe section of Adobe.com after you login with your Adobe ID "
    But after updating my info with my new (working) credit card (matercard) it says:
    There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148.
    And this number than answers 'it cannot be accessed'
    I'd need this done immediately, so please anyone - any ideas ?!
    Thanks.

  • I am unable to change my credit card number, because my profile shows United States therefore it does not accept the phone area code, and zip number, because I live in Switzerland. Please inform me how to do it. Many thanks.

    I am unable to change my credit card number because my apple profile shows me as a resident of the United States, although I live in Switzerland. Consequently I cannot edit my area code, zip number, State info, etc. Please advise me how to do it. Many thanks.

    Hello Luis,
    To update your billing information, you would need to change your iTunes Store country to be able to enter the information for Switzerland.  I found an article with the steps to update this:
    Change your iTunes Store country
    Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
    Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
    You can find the full article here:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Thank you for posting in the Apple Support Communities. 
    Best,
    Sheila M.

  • TS2446 How do I change the credit card number in itunes, the system will not let me change the last four numbers for verification

    the itunes will not allow me to change my credit card number it takes the acct #, the date but the four numbers on my american express are frozen.

    I am stuck with a similar problem. I moved from Ireland to the UK but for some reason, iTunes would not let me change the country in my payment information, it remains Ireland. I do not have any credit to spend and I still cannot change it. I even set up a new iTunes account and the country still remains uncangable. Hence, I cannot add the details of my UK card as iTunes believes it is set in Ireland. Have you managed to solve your problem?

  • HT1918 I want to change a credit card number but I can'to change

    I want to change a credit card number but I can'to change

    You have not said what happens when you try to change it... Any error messages...?
    Changing Account Information
    http://support.apple.com/kb/HT1918

  • HT1918 I am trying to change my credit card number, due to loss of former card.

    I am trying to change my credit card number, due to loss of former card. itunes is declining my new card as invalid. do i need to create a new appID?

    no dont create a new apple id.  that will only make more issues.
    see this article
    http://support.apple.com/kb/HT1918
    Peace, Clyde

  • HT4484 i can't change my credit card number... app store said.." please contact itunes support"

    itunes not allow me change my credit card number..

    Contact Apple using the email form here > Apple - Support - iTunes Store - Contact Us

  • HT5570 need to change the credit card number since cancelled prvioe credit card

    need to change the credit card number since the old one was cancelled and now i get access denied

    go to settings- itunes and app stores- click on apple id- view account-enter password and change billing info.
    this may help
    http://support.apple.com/kb/HT1311?viewlocale=en_US
    peace, Clyde

  • Im trying to change the credit card number but i cant load the page in order to do that - why is that?

    im trying to change the credit card number but i cant load the page in order to do that - why is that?

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html

  • How do I change my credit card number associated with my apple iTunes account

    How do I change the credit card number associated with my apple iTunes account?

    Log into your iTunes account on the computer and modify your payment method.

  • HT204053 How to change the credit card number in a iTunes account?

    Need to change credit card number, new card, for iTunes?

    iTunes Store: Changing Account Information
              http://support.apple.com/kb/HT1918

  • I cannot change my credit card detail on my account

    I've followed the instructions on http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html#creditcard but it gives me the error:
    Error:
    We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
    Error Number:  PMT_000008
    Please help!
    Thanks,
    Leslie

    Hi leslieccy,
    I understand your concern, in this case it will be best to contact Adobe to change the credit card information.
    Please use this link http://www.adobe.com/support/download-install/supportinfo/
    Thanks!
    Eshant

  • REPORTING CHANGE NEW CREDIT CARD NUMBER: *********...

     A
    i HVAE SINCE ONE MONTH AGO A NEW CREDIT CARD NUMBER
    I.E. ****************  (NOT 8034 ANYMORE)
    PLEASE MAKE UP  YOUR ATTENTION.
    REGARDS,
    LASMONO DYAR

    Hi, lasabdyar, and welcome to the Community,
    Next time you need to make a purchase, try to add the new payment method first and then delete the old payment method from your save payment methods.  If this does not work, contact customer service for further assistance.
    Hope this helps ...
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • HT1918 I want change a credit card number

    I want to change credit card number because last credit card number make me a trouble in payment

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link which you can click on.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6+) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.

  • HT1918 i can't change my credit card number...

    please... i need to change my vredit card number, but after i edit the credit card number it cann't...
    the massage shown is.. please contact itunes support for this errors...

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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