I cannot connect to internet with an orange dongle

I'm currently in Uganda and have been given an orange dongle to connect to the internet. I put it in installed the software automatically, but then nothing else happens. When I try and open the application it bounces at the bottom not he screen for a couple of seconds but then disappears. Another person has put it in her laptop windows and it works fine no problems. I'd be really grateful for help with this, please?
Thanks

You will have to contact the vendor of the service involved. That is a third party device you are describing.
Ciao.

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