I cannot connect to ITunes after updating to IOS 7.0.2,cannot update my apps nor download new apps. When I tap the quick test for IOS diagnostics it says it cannot verify the ticket number.
After updating to IOS 7.0.2 in my Ipad mini I cannot update my apps nor download new apps . It says "cannot connect to ITunes. " it's been almost 3 wks now. I have tried resetting it and trying other options like changing the DNS to just 8.8.8 etc but to no avail. I try to run the IOS diagnostics but it couldn't verify my ticket number. Everytime I open my mail it cannot identify server identity " Apple.imap.yahoo.com." But I just clicked "continue" anyway so I could get my mail.
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.
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Cannot connect to iTunes after iOS6 install
Cannot connect to iTunes after iOS6 install. Tried to reset date forward as others have suggested, has not worked. Any other idea's solutions out there?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
I'm unable to update my apps or download new apps to my Iphone. When I try I get a message "An unknown error has occurred". It was happening before and after the last OS upgrade. I've done a hard reboot with no effect. Any suggestions???
Have either of you had any luck with this issue. It began happening to me today when I was trying to purchase music on iTunes. I have purchased music and games in the past and have had no problem. Any help would be appreciated.
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Only with iOS5 or later you can update/upgrade directly from the iPod/iPhone.
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Since updating my iPhone 3GS to iOS 6 yesterday I haven't been able to download new apps. I can still update apps, but when I try downloading a new app I put in my password when prompted, it says installing for a few moments and the loading bar appears. But it never starts to load (no blue in the install bar) and then just stops and the app is displaying as if I've never installed it. Anyone else had this and does anykne know how to fix it?
ThanksIf you're using an iPhone 4 as it says in your profile, you're not supposed to have Siri after updating to iOS6
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I cannot connect to iTunes after new update on iPad air
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thanksHello Deryn340,
Thanks for using Apple Support Communities.
If you're currently unable to connect to either the iTunes Store or the App Store on your iPad, then I'd like you to please follow the troubleshooting steps outlined below.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
Can't connect to the iTunes Store - Apple Support
Cheers,
Alex H. -
Shalom. I cannot connect to iTunes after loading ios7 on my ipad 2
I installed iOS 7 and now there are 2x problems I have picked up.
1 ,I cannot connect to iTunes .the error I get is ..cannot connect to iTunes store.
2 , the pics in lock screen does not want to set on where I stretch them.
Any help please?
Thank youHello Deryn340,
Thanks for using Apple Support Communities.
If you're currently unable to connect to either the iTunes Store or the App Store on your iPad, then I'd like you to please follow the troubleshooting steps outlined below.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
Can't connect to the iTunes Store - Apple Support
Cheers,
Alex H. -
Cannot update apps or download new apps
3 days ago my iPhone 6 (iOS 8.0.2) stopped updating apps and allowing me to download new apps. I rebooted the device and attempted several times to stop the updating but it appears they just keep spooling with no success. I logged of and logged back in the App Store. Suggestions?
Hello rwtjhr2012,
I know this article is about apps crashing, but it is relevant with troubleshooting the apps that you have purchased. Make sure that you are up to date on iOS.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Regards,
-Norm G. -
Ipod Touch can't update apps or download new apps
I can download new apps using my computer, but not on my ipod touch. I can't download new apps on it, or update existing apps. No error message at all. When I try to update apps, I select 'update all', it "thinks" for a couple of seconds, then stops. When I try to download a new app, the screen says 'waiting', then the app's icon briefly flashes on the screen and it's gone. Any ideas?
Tried creating a new Apple ID but that didn't fix the problem at all, still can't download new apps with it, and I don't think I could update existing apps with a new Apple ID anyway.You are right in that apps are tied to the account that originally purchased the app so you have to sign into that account to update the app.
- Have you tried resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next try restoring from backup
Last would be to restore to factory defalts/new iPod (last resort). -
Cannot connect to itunes after update , please fix it asap !!!
my account cannot connect to apps store since i update to ios8.2 .
pls fix it asap !!!As has been reported in numerous posts in these forums it's a widespread problem, which doesn't appear to be related to any security or other updates. Evidently there is an issue with Apple's servers and it's a question of waiting for them to fix it.
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IPhone locked and cannot connect to iTunes after update
When I plugged in my iPhone to my desktop, it told me that I could download a new version of iTunes. I did, and then I got an error message while downloading (I didn't record the error message like a dummy). Now, I am left with the icons to connect to iTunes on my phone's screen. The only problem is that I can't connect to iTunes anymore. I can't use my phone, and I can't connect even though I just connected before trying to download the new version of iTunes.
I've tried restarting my computer and the phone. I have also plugged in and pulled out my iPhone's connection as well as restarting iTunes to no avail. I don't want to download a new version of iTunes since I have playlists that I have worked a good deal on.
Is there anything else I can do?Ok, I tried to restore it on another computer with iTuens. I saw that that computer said it could not restore my phone because of error code 13. I'm looking into that now.
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TS1368 Still cannot connect to iTunes after reading article
Even though I am allowing iTunes through my windows 7 firewall, I still cannot connect to the iTunes store. When I run the iTunes diagnostics it tells me that the firewall is blocking iTunes but that is not true. I am running the latest version of iTunes.
I have gone through every step of the instructions here dealing with this problem but nothing is working. Does anybody know how to get iTunes to work with Windows 7? I am using Microsoft Security Essentials as my antivirus program in case that helps.
DavidClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Cannot connect to itunes after disable on ipad
disabled ipad cannot connect to itunes
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
Hi please could u help me connect to iTunes again since synced with my sister laptop I can't use iTunes. Thanks
Did you check the security software settings?
iTunes: Troubleshooting security software issues -
I have an ipod touch that was set up on this computer. There are other ipods hooked up on this one, but this one won't work. it hasn't had an update in a while, and it won't let me update it because it won't connect to itunes, or show up on the computer. There is no place that says there is a software update on the ipod. I was wondering how to get it updated or at least get it connected to itunes?
See:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
If you have Snow Leopard do not forget the Additional Information paragraph.
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