I cannot connect to the internet. Please help!

My MacBook Pro says I am connected to the internet. But, when I try to access it through Google Chrome or Safari it doesn't load the page. This is my first Mac and I haven't come across any problems until now.
Any help with this issue would be greatly appreciated!I

Run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

Similar Messages

My macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

my macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

Try restarting the browser or computer..
if it still doesn't work, try with a different browser like chrome or mozilla

I cannot connect to the internet! Help!!

can someone please help me connect this old apple clamshell to the internet?

Hi, and welcome to Apple Support Communities.
How are you trying to connect? Dial up via internal modem? Cable? DSL?
Are you using Ethernet or trying to connect wirelessly?
Which version of the OS is installed?
Which browser are you trying to use?

HT4628 My Mac Air OSX10.8.5 won't connect to the internet as it says it has a self assigned IP address and thus cannot connect to the internet. I can only connect to a network by manually typing in the configuration specs. Please help.

My mac air OSX10.8.5 won't connect to the internet. It says it has a 'self assigned IP address and therefore cannot connect to the internet'. Network diagnostics is unable to the solve the problem. It happened suddenly for no reason and now I cannot connect except by typing in the configuration settings manually. Please help me!

Use the Airport Utility or log into your wireless device via http and ensure the DHCP/NAT service is enabled. If accessing via HTTP, you will need to manually set an ip within your local subnet (eg: 192.168.0.x).

I have two iPads and one is connected to the internet but my other iPad was connected then was not and since then I have not been able to add my internet back onto my iPad it only says cannot connect to the server any help would be great thanks

I have two iPads and one is connected to the internet but my other iPad was connected then was not and since then I have not been able to add my internet back onto my iPad it only says cannot connect to the server any help would be great thanks

If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other WiFi networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change. Can anyone help me?

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change.   I have also changed the apple information as well including user name and password. Can anyone help me? (This is an ipad question).

Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My wifi diagnostic says I am connected, but I cannot connect to the internet (safari), iCloud Mail, or any other sites. Help?

My wifi diagnostic says I am connected, but I cannot connect to the internet (safari), iCloud Mail, or any other sites. Help?

Power cycle (turn off and on) the router. In System Preferences -> Network, under WiFi does it say Self-Assigned IP Address? Click where it says location in the network's pane of WiFi, click edit location, click the plus icon and type 'test' and press done, then press apply on the next window. Click advanced then in the preferred networks tab, make sure your wifi network is at the top of the list, if it's not then drag it to the top, on the TCP/IP tab, click renew DHCP lease, on the DNS tab, click the plus icon at the bottom left, add two new dns servers: 8.8.8.8 and 8.8.4.4, press OK, then press APPLY on the next window. restart the mac and see if it's fixed.

My PC can connect to the airport extreme but with encryption it cannot connect to the internet my iMac has no issues, any help.

My PC can connect to the new airport extreme I just purchased but with encryption it cannot connect to the internet my iMac has no issues. If I open the airport exteme up and provide no security everything is fine which leads me to believe it is something with the encryption between the two devices. Not sure what step I'm missing here this shouldn't be this difficult.

Sorry, I should have been more clear. I am asking if the DNS IP addresses, not the IP addresses assigned by the DHCP service, are the same. DNS is like the Internet's version of the Yellow Pages. Your ISP typically will provide them to you or you can elect to use those provided by another source, like OpenDNS.
DNS is the service that translates a website's URL to its actual IP address so that you can access it. I am just trying to rule out that the PC is not configured properly with the correct DNS IP information.
The other thing to check is if the PC is configured to use a Proxy service. By default, it would not be.
Finally, what is the make & model of the PC. More importantly, if the PC is using either a PCI or USB wireless adapter, what is its make & model?

HELP!!!!! I Cannot Connect to the Internet!!!!!!

I just connected my WRT54G router to my modem and hard wired my computer to port 1 on the back of the router............I cannot connect to the internet, but can connect to the router using 192.168.1.1. I am on a DSL connection. Any suggestions???? THANKS!!!!

If you were able to access the router's set-up page using the default gateway 192.168.1.1 with the modem already connected to the internet port of the router, it means that the default of the modem does not conflict with that of the router. if you cant go online, check the status tab and check for IP address. If you got values/numbers there, it should get you online. if not, if they are all 0.0.0.0, it means that you were still not able to establish connection with both devices.
try to connect your modem straight to the computer, if you cannot go online (since you have DSL connection), try to remember if your ISP gave you a username and password. Your modem is set to full bridged so in order for the router to work with the modem, set the Internet Connection type to " PPPoE" (you can see this under Set-Up tab).. and try to check if you can have IP address.
Or if there's no user name and password from ISP. configure first the router without connecting the modem. then change the router's IP address. then connect the router and configure. it should work now. just configure the wireless settings later after you are sure that you are online directly with the router.

Just bought MacBook Pro, cannot connect to the Internet at home. I have wifi at home and my iPad and cell phone can connect to the wifi

Just bought MacBook Pro, cannot connect to the Internet at home. I have wifi at home and my iPad and cell phone can connect to the wifi

*** When you post for help, please state which OS X is installed.
If you aren't sure, click About this Mac from your Apple menu 
Troubleshooting advice can depend on that information.

I am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?

i am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have 2 Apple TV's in my home. When I attempt to login, is say cannot connect to the internet. I have reset both Apple TV's and also restarted them both.but still cannot connect to the internet. I al reset my router and still not change

I have 2 Apple TV's in my home. One is 2nd Generation and the other is 3rd Generation. One one that is 2nd Gen cannot connect to the internet. First I restarted, the I rest it and I even changed the password. still no connection. So I purchased the 3rd Gen TV and I have to same problem, but they are in different rooms. Before I had no problem with my 2nd Gen TV, but then one day it did not connect. I even had my internet provider come and check my internet and it worked ok, but no connection with the Apple TV. I have tried everything but no results. Somebody please help me.
Regards,
Richard

Hi richardwilliams51,
If you are having difficulty connecting to the Internet using your Apple TV, I would suggest troubleshooting using the steps in this article -
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
If that does not completely fix your Apple TV, you may need to restore it, using this article -
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Thanks for using Apple Support Communities.
Best,
Brett L

"Router (WRH54G) cannot connect to the internet."

My router cannot connect to the internet. I get this message everytime I configure the router using the CD. I connected the internet cable to the internet port,connected the ethernet cable to one of the four ports to the LAN and the power cable to power source to the power slot of the router. Can you please help me on this?

castor wrote:
Well tell me who provides you with the Internet Service & accrodingly i will give you the information.
Smartbro Communications in the Philippines.

Where is the "I cannot connect to the Internet" button?

Apparently, according to this page here you should be able to maually activate on a compnuter that can't connect to the internet? Where do you do so on InDesign CS6?

So just for fun I decided to see what would happen if I shut down my network card and tried an install. Turns out I was able to force the links to appear. Here's how I did it:
Installed Production Premium as trial.
Disabled my network adapter.
Ran the Installer again, it accepted my License Key, completed.
Launched Photoshop
Got a message that Internet was required for activation with a link "Having trouble connecting to the Internet?"
Clicked that link and got a second page for with the "This Computer cannot connect to the Internet" link
Lead to a third page with an Offline Activation button
This generated the request code, which I was able to use to get a response code and successfully activate Production Premium.
I attempted the same process to install Indesign and unfortunately no matter how many times I attempted it each time I got a message that the response code was invalid. So half way there with some of my upgrades.
It seems the key is to shut down the network altogether. If the activator detecs any kind of connection, it won;t give you the offline prompts. Hope this helps some others.
Adobe: please explain why you do not document this, but make bone-headed reccomendations like "disable the authentication proxy"? (like anyone working behind an authentication proxy has the authority to disable it!) Why did I spend an hour with a tech support rep digging around my system, when I clearly stated upfront that your tools could not navigate our security and that our security was absolute, inflexible and would not change? The rep should have told me in the first minute of the chat that I need to completely disable my network connection and install again.
I mean seriously this is four days invested in just trying to install legally licensed software and I am not done yet as InDesign hasn't activated yet.

Msi z87 mpower cannot connect to the internet by cable

as the title says i cannot connect to the internet by the ethernet cable the wi-fi is great but no cable all the drivers are installed off both discs, some please help i really don't won't to take my new build apart again
ive tryed all these
connect the ethernet cable (disconnect wireless)
go to start typ CMD you will get command prompt.
typ "ipconfig /all" and look which ip adress you get from your modem/router, if its a 169 ip adress (apipi), then there could be something wrong with the cable. you need to get a 192 ip adress.
if you dont see a Ethernet connection at all, then go to device manager, and look if there is some unknown hardware over there. with exclamation mark. or if there is a network adapter with exclamation mark, then take the CD from the mainboard, and install the Ethernet driver.
If there is a Network adapter in Device manager, with red cross, then it means that its disabled, you need to enable it.
i have this one
if you dont see a Ethernet connection at all, then go to device manager, and look if there is some unknown hardware over there. with exclamation mark. or if there is a network adapter with exclamation mark, then take the CD from the mainboard, and install the Ethernet driver.
but with drivers of the both discs and msi live updater still nothing.

Did you already download and install the Killer driver from the MSI download page?
The drivers on the CD seem a little immature imo. The commandcenter kept crashing for me, Killer didn't work properly too etc.
Check all the drivers on the download page and if there is a newer one, install those instead of the CD one.
Hope this helps

My Macbook Pro cannot connect to the internet using an ethernet cord.

My Macbook Pro cannot connect to the internet using an ethernet cord. It was working fine for weeks, then all of a sudden just stopped. What could the problem be?

Hi bean07670,
If you are having an issue with the Ethernet connection on your MacBook Pro, you may find the following article helpful:
Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
http://support.apple.com/kb/TS1317
Regards,
- Brenden

I cannot connect to the internet. Please help!

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