I cannot contact Mozilla on my personal desktop

I recently built a new PC for myself. I operate on Windows 7, 64 bit. I downloaded both Firefox and Thunderbird from your site. The e-mail program works flawlessly. Firefox, however, had a problem with popup ads and additional website windows opening. I probably inadvertently clicked on one of them. After this mistake,I attempted to download one of your sponsored popup blocking add-on's, but the program would not download. And when I attempted to contact you, the sign-in page would not recognize my password. I have attempted to eliminate what is obviously malware, but an AVG disk set to the paranoia mode did not find anything. Would erasing Firefox help, or does anyone in the community have a solution. The malware only seems to effect Firefox. MS Office, all of my games and Thunderbird are operating normally. It's quite maddening to have to close unwanted windows opened on every click of my mouse.

hello engrbill47, if you suspect that there is malware affecting firefox, please perform these steps:
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords)
# afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well.
[[Troubleshoot Firefox issues caused by malware]]

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****Click the White thumb to say thanks****
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I cannot contact Mozilla on my personal desktop

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