I cannot convert my file

just paid for this adobe acrobat converter, and when i tried to convert a simple word txt file to acrobat file or whatever, it said it couldnt' do it and i needed to go to the windows printer pdf page? i dont know what that means and i'm annoyed that a simple task (txt to PDF) that was promised by the software is not accomplishable.

Hi,
Thank you for your subscription and I apologize for your bad experience you had to go through.
I assume from your description that the printer is Adobe CreatePDF desktop printer. When users cannot convert some files to PDF we suggest user to download the CreatePDF desktop printer to your local computer. When the printer is used from application (such as MS Office, WordPad..) the resultant PDF file will be stored at https://files.acrobat.com then you can download the file.
Please see more information about the desktop printer at "Adobe CreatePDF desktop application" section of http://helpx.adobe.com/acrobat-com/kb/using-createpdf.html
Please send me your file if possible so that I can look into the prolem why you could not convert it to PDF.
To send your file to us, please use below site.
https://adobeformscentral.com/?f=qJiclooYWGGNFtWfj8g3wg#
Hisami

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