I cannot convert my pdf doc to Word even though I subscribed to the service

What exactly means "cannot"?
P.S. the ExportPDF forum is http://forums.adobe.com/community/exportpdf

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Cannot convert my PDF form to Word, even though I purchased Adobe's "Convert to Word" product

I am trying to fill out a PDF form, but it is apparently "read-only" and I cannot type in my info on the form. I clicked on the "convert to Word" icon, and I then purchased your product to enable me to change to "Word" so i could type on it, but it is not accepting my user ID and password, although I can sign into your website with my user name and password with no problem

Try Contact Customer Care to chat with an agent.
[topic moved to ExportPDF forum]

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum]

When I convert my pdf doc to word, the fonts go really weird and it also puts some text into boxes. when I try to select the test and change the font, it does not change it properly?

When I convert my pdf doc to word, the fonts go really weird and it also puts some text into boxes. when I try to select the text and change the font, it does not change it properly? This is making it impossible to amend.

Hi Janedance1,
If the PDF that you converted already has searchable text, please try disabling OCR as described in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel. (If the PDF was created from a scanned document and doesn't already have searchable text, disabling OCR isn't a great option, as the text won't be searchable/editable in the converted Word doc.)
Please let us know how it goes.
Best,
Sara

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process? I have purchased the package about thirty minutes ago?

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process?

Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
Regards,
Florence

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
Let us know how it goes!
Best,
Sara

I'm trying to convert a pdf file to word and I continue to get the message "An error occured while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
Please let us know how it goes.
Best,
Sara

Converting a .pdf to a word document.

This is the first time I am using the export. I cannot convert a .pdf to a word document. I receive a "failure" message. Any suggestions?

You'll want to try asking in the forum for export pdf.
Adobe ExportPDF (read only)

When converting a PDF document to word, the word count feature is not giving me the number of words

I have been using Acrobat for converting PDF documents to Word. It had been working just fine, but lately, when I convert a PDF document to Word, it is not giving me the word count, which is why I subscribed in the first place. Someone has any idea of why?

Hi Robin,
I would recommend you to use Acrobat software to convert this pdf file, Acrobat software enable you to customize the conversion settings.
You can download a free 30-day trial from this Link : https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
After downloading and installing acrobat, Open pdf file in Acrobat, go to File menu -> Click 'save as other' -> Microsoft Word -> Word Document.
A pop-up window will appear that would prompt you to choose the file to be converted, after you select the file, click on the settings button on the bottom left of the pop-up window and choose 'Retain Page layout' under layout settings, click ok and then save.
Hope that helps with your query.
Regards,
Rahul

When I convert a PDF to a Word doc, it "converts" as a picture and I cannot edit the document. What can I do to get the PDF to convert properly?

When I convert a PDF to a Word doc, it "converts" as a picture and I cannot edit the document. What can I do to get the PDF to convert properly?

Hi conversionnewbie,
Are you able to select the text in Word by triple-clicking inside the text box? (Sometimes text selections can be tricky in converted files.) If you can't select the text, then I'm guessing that the PDF was created from a scanned file (so the text becomes images). Make sure that OCR is enabled when you convert the file to Word. OCR is enabled by default in the ExportPDF web interface, but can be disabled in Adobe Reader. If you're converting to Word from within Adobe Reader, make sure that OCR is enabled and that the correct language is selected:
Please let us know that works for you!
Best,
Sara

How do I convert a PDF to word... Just acquired the service, but cannot "save as " as word doc...

How do I convert a pdf file to word. I tried the "save as" option, but it does not work...What should I do?

Hi hazel122,
To convert PDF to Word click on 'Select PDF File To Export' -> 'Choose Files From My Computer'
Select the desire file you want to convert then select the file format to Word from the drop down list of 'Export Format'.
Click on 'Export To Word'.
Regards,
Florence

Trying to convert a pdf to a word doc using Acrobat XI Pro. I am getting formatting errors and scrambled text, especially right below headings. Not all headings affected, just some, but all the same paragraph tag. Any ideas?

I am trying to convert a pdf to a word doc. The pdf was created in Framemaker. I am using Acrobat XI Pro and getting formatting errors and scrambled (or missing) text, especially below a heading. Any fixes?

Hi pakbecker,
Please try updating to Acrobat 11.0.7 and check.
In case you still face issues, i would like to have a look at th doucment.
Send me an email at [email protected]
Regards,
Rave

In MAC, I want to change document size from 8.5X11 to 18X24 to create a poster to print through Staples. I created the doc originally in WORD, changed the size in WORD, converted to PDF doc. But PDF doc is still in 8.5X11. Read ADOBE support help info. Te

In MAC, I want to change document size from 8.5X11 to 18X24 to create a poster to print through Staples. I created the doc originally in WORD, changed the size in WORD, converted to PDF doc. But PDF doc is still in 8.5X11. Read ADOBE support help info. Terls me to change size in application rather than printer. BUT ACROBAT Pro does not give me a page set up option in FILE. I can only find one in the printer dialog box. Help!

from the FAQs on Staples website:
I have a file that I know is a PDF, but the website claims it is not in a PDF format. What should I do?
Check to see that the file has the .PDF extension. Also, check that the filename does not have any special characters such as an ampersand (“&”).
Regarding your measurements set to centimeters rather than inches; is it just in MS Word?
Or does it occur in all other applications.
Check your Work preferences first:
If it is happening in all your applications, check your Mac OS System Preferences.

How do I convert a PDF to a word doc?

How do I convert a PDF to a word doc?
Regards
Jon

Hi patsy
If you purchased ExportPDF (for converting PDF files to Word or Excel), check out Getting Started with ExportPDF for easy-to-follow instructions.

How do I convert a pdf file to word.doc?

How do I convert a pdf file to word.doc?

Hi patsy
If you purchased ExportPDF (for converting PDF files to Word or Excel), check out Getting Started with ExportPDF for easy-to-follow instructions.

I cannot convert my pdf doc to Word even though I subscribed to the service

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