I cannot deauthorize all computers

I'm changing to new laptop and installing iTunes but it pops up that I cannot authorize more than 5 computers and I have to deauthorize any of them first. Scrolling down of the help page and found "deauthorize all computer" then I opened the ex-laptop and followed the step but after "sign in" I didn't see the box to deauthorize all computers which was remarked that if I don't see this option means I have authorized only 1 computer. ?!?!
I don't get it. While the pop up in the new laptop says it doesn't allow me to authorize more than 5 computers but I couldn't deauthorize all computers because I have authorized one?
Pls. advice.

Hi there sutida_pp,
You may find the information in the article below helpful. It looks like you can only deauthorize all computers once per year, so this may be where you are running into issues.
Deauthorize your Mac or PC using iTunes
http://support.apple.com/kb/HT6283
If need to deauthorize your computer but you can't access it, you need to deauthorize all computers. After you authorize 2 computers, you'll have the option to deauthorize all computers for your Apple ID. You can deauthorize all computers once per year.
Using one of your authorized computers, follow these steps:
Click to open your account in iTunes (you may need to sign in with your Apple ID). Or open iTunes, click Store > Sign In, and enter your Apple ID and password.
Click Deauthorize All.
The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means you only have one authorized computer.
Hope that helps,
-Griff W.

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I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is t

I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is there any other way of deauthorizing computers that no longer exist?

harishassan16 wrote:
... Is there any other way of deauthorizing computers that no longer exist?
If you no longer have, or access to, the computer(s) you want to deauthorise,
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five,
(Please Note: this can only be done Once every 12 months)
Then re-authorize your current Computer(s) one at a time..
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420
harishassan16 wrote:
... I also cannot use the deauthorize all computers button because I did last year ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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I need to deauthorize all computers but itunes gives me the response that i cannot deauthorize all until October 22, 2012? i do not believe i should have to wait

Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
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What will the screen show when I deauthorize all computers? Will it show them and then I select the ones to authorize? I don't want to undo or be unable to re-authorize the ones I still want.

"What will the screen show when I deauthorize all computers? "
Nothing. Not sure what you mean.
" Will it show them and then I select the ones to authorize? "
No.
You have to authorize a computer from that computer. You cannot authorize a computer from another computer.

Deauthorize all computers option gone?

I am looking at my iTunes account information. I see that I have 3 computers authorized but I no longer see the Deauthorize all computers option. Has it been removed?

You cannot de-authorize all until you have reached the max of 5 ( and only once per year), nor is there a need to.
http://support.apple.com/kb/HT1420

How do I deauthorize all computers associated with my Apple ID?

Hi all,
First post on Apple Support Communities :-)
When I bought my first Apple product (iPad 2) a few months ago, I didn't know anything about Apple IDs, iTunes Store, Home Sharing and Computer authorizations. I experimented a little with iTunes and home sharing in VMware virtual machines (Windows 7) on my computer (Ubuntu). I quickly used up the 5 authorized computers, so I used the "Deauthorize all computers associated with your Apple ID" feature in iTunes and kept on experimenting (since I couldn't get things to work properly in my virtual environment).
Now I have an iPhone 4S and my daughter has an iPod Touch 4G, and I'm planning on buying the new Apple TV. But I'm not going to because I can't have Home Sharing. I can't "clean" the authorized computers because I did it a few months ago and it is only permitted once a year.
It is possible to request an exception (and how?) and have the authorized computers cleaned up?
Thanks a lot
Sebastien

If you can't deauthorize systems just by the "deauthorize" command under the Store menu in iTunes, then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the problem to the iTunes Store. They may be willing to clear your authorizations for you.
Regards.

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See Here
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http://support.apple.com/kb/HT1420
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When i press the button to deauthorize all computers, i get an error saying 'my account can't process this at this time. please try again later'

I cannot deauthorize all computers

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