I cannot delete a file from the document folder. I can move it to the trash and then empty the trash, but when I go back to the documents folder it is still there.

I cannot delete a file from the documents folder. I can move it to the trash and then empty it, but when I go back to the documents folder, the file is still there.

Gay,
I wonder what your computing environment is. Is your account being administrated by another account? Are you working in an account subject to "Parental Controls"?
Jerry

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I am unable to add contacts with their phone numbers. I add one press done and then it shows up but when I add another one the first one is deleted. How can I add them and make sure they stay. Upper left hand corner there is partial circle w/ arrow

I Unable to add contacts. I add one and then press done. It shows up but after I add another one the first one is gone. How do I save them?

Hi,
Troubleshooting a start up script can be difficult. There are some third party programs that also keep logs of start up programs, however for Firefox this may be different.
Is Firefox a startup program? [http://www.winxptutor.com/msinfo32.htm]
Its also possible to check the Web developer tools for any scripts in a page: [https://developer.mozilla.org/en-US/docs/Tools/Debugger]
In the control panel there is also Administrative tools to view event logs, but this may be something a local technician can walk you through.

I deleted my iChat. I dragged it into the trash, and then emptied my trash. Now I need it back, but when I search it nothing comes up, how can reinstall it again?

I really need my iChat back, and i can't figure out how to reinstall it!!! I didn't mean to bring it into the trash though, I was deleting old files and accidently deleted the whole application, and emptied my trash. Help please!!!!

Hi,
User Tip about Reinstalling iChat 3.x, 4.x or version 5.x
9:00 PM Tuesday; November 22, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Cannot Delete CPTL file from Desktop using Vista

Hi All,
I cannot Delete CPTL file from Desktop using Vista. Explorer
crashes. It is a Captivate 2 file.
I have tried (with no luck):
- logging in as a different user and deleting the file.
- running explorer as an Administrator
- uninstalling Captivate.
Anyone got any ideas?
Cheers,
Raef

Hi Raef,
That is a strange issue. Here are a couple more ideas you
could try:
- Have you tried renaming the file (including suffix)?
- Have you rebooted?
- Do you get any error messages when trying to delete, such
as "Acess Denied"?
- Is your machine networked? Is it possible someone else has
the file open?
- Can the file be moved to another location or put in a
folder (and then deleted)?
- Have you tried using the Command Prompt / DOS mode to
delete the file?
It sounds like it could be a Vista issue so I would look at
the Microsoft Vista forums too. Sorry I do not have an exact
answer.
IHTH,
Aaron

I have an Iphone 3gs and today I had taken some pictures and my battery was 8% i was looking at the few I had took. Then my phone died but when I plugged it into the charger and got it on I went to upload the pictures but they were deleted!

I have an Iphone 3gs and today I had taken some pictures and my battery was 8% i was looking at the few I had took. Then my phone died but when I plugged it into the charger and got it on I went to upload the pictures but they were deleted! All my other pictures that i have taken are still there, it just deleted the ones I took a couple of hours before it died!
I was just wondering if there is anyway of getting them back at all? and how common is this?

Sounds like your iPhone was hacked to unlock and now updating locks back to the original carrier.
Where did you get the iPhone?

I was using a different itune id and now a new one but when i want to update the old app its always asking for my old app id. Is there a way to change my old app to my new id so that i dont have to use my old id.

I was using a different itune id and now a new one but when i want to update the old app its always asking for my old app id.
Is there a way to change my old app to my new id so that i dont have to use my old id?

There is no other way you can do now. Actually, you don't need to create a new Apple ID account, you can change the Apple ID from old email account to other email accout easily by all the steps below.
1, Open iTunes > iTunes Store > log in old Apple ID > Click on your apple ID on the right hand side on top > choose account > Apple ID > Edit
As long as you only change your Apple ID, then all the old apps are still under your new email account as well as you can keep downloading new apps.

I recently deleted approximately 80gb of space on my hard drive by dragging items to the trash and then emptying the trash. However, the space does not show up on my HD as free. Can anyone point me in the right direction?

I recently deleted approximately 80gb of space on my hard drive by dragging items to the trash and then emptying the trash. However, the space does not show up on my HD as free. Can anyone point me in the right direction?

If you are using File Vault, turn it off. To find out where all the extra space is use any of these products - Disk Inventory X
OmniDiskSweeper
WhatSize
SpaceControl

I am getting the 'invalid personalization information' error when I start my photoshop cs8. I cannot find my original disk to re-install, but do have the serial number. Can I download a trial version and then enter my serial number?

I am getting the 'invalid personalization information' error when I start my photoshop cs8. I cannot find my original disk to re-install, but do have the serial number. Can I download a trial version and then enter my serial number?

If it is the first CS version then you will need to check out the following. I believe it applies to CS as well even though it specifies CS2....
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Is it possible to break an edit into small scenes, and then sew them together, but without losing quality by using the 'publish and share' options?

Is it possible to break an edit into small scenes, and then sew them together, but without losing quality by using the 'publish and share' options?

redflashred
What is important here is that you know the properties of your source file(s), set the project preset to match the properties of those source files, and then export with settings as close as possible to the original. Often you can do this without noticing quality differences in the export.
I am understanding and defining your issue as you wanting to maintain the quality of the original imported files in the export. If that is the case, the please supply the following, and I will give you a step by step
a. What are the properties of your source files (including bitrate). Here I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
pixel aspect ratio
file extension
A quick way to get that type of information is knowing the brand/model/settings for the camera that recorded the video.
2. Based on that information we can set manually a project preset to match those source property.
3. When we go to export...example Publish+Share/Computer/ and your choice and its preset, we can customize the preset selected
under the Advanced Button/Video Tab and Audio Tab of that preset in order to try for the best possible match between the properties of the
original file and the properties of the export.
But, please let us know if you also need help in trimming the original import at the Timeline level prior to export.
Your mention of Publish+Share suggest that you are working with Premiere Elements 11, 12, or 13. What is the computer operating system?
Thanks.
ATR

HT201260 Tried to remove Symantec End Point software by dropping it in the trash and then emptied trash, of course now when I try and install newer version it tells me to uninstall the older version I can not access now. Any solutions?

Tried to remove Symantec End Point software by dropping it in the trash and then emptied trash, of course now when I try and install newer version it tells me to uninstall the older version I can not access now. Any solutions?

You usually have to use the program's uninstaller utility for such things as Symantec. Read this:
http://www.symantec.com/business/support/index?page=content&id=TECH132120
You may need to install it all over again, just to use its uninstaller.

I cannot delete a file from desktop

I cannot delete a file on my desktop that I downloaded from the internet. The error message is 'cannot be moved to trash because it cannot be deleted.'
I cannot 'get info' either.

Solving Trash Problems...
http://thexlab.com/faqs/trash.html

How do I know if my iphone has successfully been backed up to my iTunes? I plugged it in and it said it backed up and I did a sync, but when I am looking through the summary page and I am not sure that all of my data got backed up. Please help!!

I have never backed up my iphone to my itunes because I always used the cloud. However, a few months ago, my wifi disk in my phone burned out so the Apple Store told me to back up everything to my itunes. I am going today to get the iphone 6 so I connected my phone (iphone 4S) to my itunes and I backed up and synced. However, when I look throughout the summary page and click in different areas (Photos, Movies), I don't see any of my data -- it is still asking me to Sync from iPhoto or to sync from another location. By backing up & syncing my phone, did all of my data get saved? Or do I still need to do more steps?
Sorry for the long winded question, I am just so nervous to get a new phone and plug it in to be restored and not have any of my pictures, videos or contacts, etc. Any help would be so so appreciated!

Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone

I am having a DNS problem with my computer. My laptop connects to the internet and my skype works normally but when i try to surf the web it says "DNS Look up failed".

MY PROBLEM
I am having a DNS problem with my laptop. It connects normally to th e wifi internet but when i try to surf the net it says "DNS Look up failed"
This problem only occurs when with the internet at my house. whenever i connect elsewhere my computer works normally. My ipod, iphone, tablet and other friends computers work normally when they are connected to my internet. i use dmy neigbours nework a couple of times from my house and it wrks normally.
Also when i turn my laptop on or off i can browse for a few minutes or seconds before it fails again. My skype works like there is no problem
WHAT I HAVE TRIED TO RESOLVE IT
I have tried changing the DNS, i used open DNS and google free DNS and it still didnt make a difference.
I have rebooted router many times, nothing
I have changed my home router, nothing
I backed up my computer, resored everything it to factory setting and put everything back on; still nothing
Run a diagnostics at 'Best buy' and they say nothing is wrong; but i know there is something wrong with the DNS
I have tried different "sudo" type of codes on my comupter from stuff i got online and nothign has proved fruitful yet.
i tried using safari, Google chrome and firefox, all not loading
WHAT DO I DO TO FIX THIS?

You are correct. Syncing should transfer any purchased media, including videos, from your device to your iTunes library provided your computer is authorized for the Apple ID used to make these purchases. You mentioned that you have uninstalled iTunes before, but if you didn't follow this guide exactly, uninstalling iTunes and all of its components in the order specified, it may not have been successful so you should try again: Windows XP or Windows Vista/7.

Cannot delete a file from the desktop.

There is a PDF file named 29cfa30-859968770702291.pdf on my desktop that I tried to delete. When I drag it to the trash, a dialogue box appears that says that the file cannot be deleted. What's up with this? Don't know what the file is and can't even do a "get info" on it.

Restart your Mac and attempt to delete it again.

Cannot delete .band files from desktop

I was working on a file in GarageBand, I saved the .band file on my desktop, but after I quit GarageBand without saving the work, the .band file went a little weird. I tried dragging it to the trash and cmd-delete it but the message came up saying "The item “Recording Final.band” can’t be moved to the Trash because it can’t be deleted." Later I launched GarageBand again, and when I tried to drag the weird .band file from desktop to the GarageBand icon on my dock, the dock appears to crash, my wallpaper went gray for a second and then the dock came back up. Also when I select the file and hit space bar to do a quick look it shows up saying No Items Selected. I like to keep my desktop tidy don't want these files here blocking the way. Anyone knows the solution to the problem?

The first thing I'd do is just restart your system. You might find the file has disappeared. If not, try deleting it again. If you get the same error msg, do as follows.
Enable 'show path bar' in Finder > View. Highlight the problem file and make a note of the path.
Open Terminal and use the
rm <path to file>
command to remove it (remove the angled brackets). If you want to be on the safe side, use the command
cd <parent directory of file>
to move into the correct folder first.
Example
Suppose the path is:
Lion > Music > Garageband > problemfile.band
In Terminal, you'd type
cd ~/Music/Garageband
Then type
ls -l
Assuming you see 'problemfile.band' in the list, type
rm problemfile.band
If you get an error, try
sudo rm problemfile.band
and enter your admin password (which will be invisible when you type it).
If you still get an error msg, post back here, stating the error msg.

I cannot delete a file from the document folder. I can move it to the trash and then empty the trash, but when I go back to the documents folder it is still there.

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