I cannot do an update on my iPod.

I recently bought an iTunes card and redeemed the money to use on the App Store. However, I ran out of money and cannot do an update without putting in a credit card information, I don't have a card and there is no option for "none" under payment method, but aren't updates supposed to be free?

Why can’t I select None when I edit my payment information?
Likely you have a negative balance (you own money). Since you do not have a CC, you will likely have to purchase and redeem another gift card before yo can purchase even free apps/updates.

Similar Messages

When I update my nano ipod I get an error message "User ipod cannot be updated. The disk couldnot be read from or written to." How can I overcome this error message.

In the iTunes window, when I update my nano ipod, I get an error message "User ipod cannot be updated. The disk could not be read from or written to." How can I overcome this error message.

Hello there dilip77707,
It sounds like you are getting this error message that your iPod cannot be read from or written to when you are trying to update your iPod Nano. I recommend the troubleshooting from the following article to help you get that resolved. Its pretty straight forward, just start at the top and work your way down as needed:
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod
Thank you for using Apple Support Communities.
All the very best,
Sterling

I have an iPod 4G, but I can't update to iOS 5. When I click on 'update' in iTunes it says 'The iPod server cannot be contacted' I have tried everything, even re-installing iTunes. Plus I cant update on the iPod alone. How can I update to iOS 5?

I have an iPod 4G, however I cannot update using iTunes. It says 'The iPod software update server could not be contacted. Make sure your network settings are correct and your connection is active.' I have checked my connections, they're fine. My apps won't update because it require iOS 5, it's currently 4.3.5. Also, I cannot update using my iPod only. What to do to update iPod?

Have you looked here:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!

Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!

Place the iPOo in recovery mode for the passcode issue. For recovery mode:
iPhone and iPod touch: Unable to update or restore
Also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Cannot update or eject Ipod using Itunes 7.

Hey all.
I can see that Itunes 7 is giving people quite a bit of grief. I have installed it and when i try and update my 60GB Ipod with version 1.2 (my current version is 1.1) it comes up with the message "Ipod cannot be updated because it contains files that are in use by another application". It will not let me eject my Ipod through itunes for the same reason, i have to eject it using Windows.
I have tried with three different Ipods and it is the same for all of them. I have also tried resetting my Ipod manually with no luck. Any help is greatly appreciated.
Thanks.

I am posting a possible solution to all these problems I and so many of you have said you've experienced. I think I had two things working against me:
1) I did not have a 2.0 USB port when trying to update my ipod to version 1.2. I think this effected the connection and iTunes ability to recognize my iPod.
Anyway, I put in a new USB 2.0 card in my computer, giving me new ports off the mother board, and my connection and update worked.
2) I was not giving it enough time. After I installed the USB card and everything I tried to update my iPod a couple of times, but still had a long slow stall that I did not wait through. I kept at it though and a few days later I set it up to update and left to go out to dinner. Hours late I came back and found things different. I used windows to disconnect my iPod and then noticed a dark "working" bar on my iPod. It was finally updating the device. I waited a while unitl it was finished and then diconnected and ever since then I've got version 1.2 on the iPod and things are working better.
So, my advice: check your USB ports and then give it a few hours.
I really hope this works for you. I worked on this problem for two months and I'm so glad it finally came through. I wish Apple would post some more resolutions that are better than mine.
Good luck,
Galahad

Still no FB scrabble on ipod touch. Also, cannot provide Apple ID/password that ipod will accept for updates.

Not only can I not sync my FB scrabble to my ipod. When I try to update apps and are asked for the password that goes with my Apple ID on the ipod, it is regularly rejected. In other words, I CANNOT LOG IN TO APPLE VIA IPOD TOUCH. Arg.

- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.
Thus it appears yo have purchased with that account that need upating.
For the FB problem contact FB

Trying to update apps my ipod touch says cannot connect to itunes store I have internet connection

trying to update apps my ipod touch says cannot connect to itunes store

What is "it" in but it is not connecting with the ipod ?

Cannot restore or update iPod in iTunes 7 or later????

Nano completely crashed today and said to restore with iTunes but i get this error "Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later"
All the resolutions from this link http://support.apple.com/kb/TS1372 do not work
Anyone else have this issue?

Am I just SOL?

Cannot copy songs from library to ipod - says need to run updater but ipod

Cannot copy songs from library to ipod- says the software is too old and updater needs to be rund. However, the updater has been run and says the ipod is up to date. I have already run the restore so the ipod is empty.

The songs are "greyed out" because you have the iPod set to transfer songs automatically. That is also why the padlock icon appears at the bottom of iTunes next to the space used/available.
So, transfer of any songs added (or removal of any songs deleted from iTunes) should take place automatically every time you connect the iPod to iTunes.

I am having iPod classic 120GB Serial Number:8K913VF:2C7 I have tried a newer version of the iPod software is available (version 2.0.1). To update my iPod but it is showing error iPod : Cannot restore or update in iTunes with error 1415, 1417, 1418,1428,1

I am having iPod classic 120GB Serial Number:8K913VF:2C7
I have tried a newer version of the iPod software is available (version 2.0.1). To update my iPod but it is showing error iPod : Cannot restore or update in iTunes with error 1415, 1417, 1418,1428,1429, 1430, 1436, or 1439.
How I can obtain suitable software for iPod classic 120GB Serial Number:8K913VF:2C7

I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users.

Cannot restore because lost contact with ipod update server host

Hi. Yesterday i tried to restore my ipod because my brother accidentally put it in restore mode, but when im trying to restore it itunes says i cant contact with the host server of updates for ipod. i tried it all i checked the firewall, disabled security system, and im still not being able to restore. i need help please

Maybe this?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Could be an Apple problem to since others have received that message today

Cannot update iPad or iPod to ios 6

I have an iPad 2 and two 4th generation iPod touches that I cannot get to update to ios 6. When I try to update within the various devices the download appears to happen, but then I get a message that the there was an error downloading the file. When I connect the devices to iTunes and try to update from there, the download appears to complete, but during the "unpacking" phase I get a message that the download was corrupted.
I have been trying daily to update since iOS 6 came out, but I'm getting the same error every time.
I have no other problems with my Internet connection, and all other firmware upgrades have gone perfectly. I have updated iTunes to the latest version.
Any suggestions (other than not to upgrade)?
Thanks!

You are welcome.
Zmancartfan wrote:
So why did that setting fix the problem? What would a DNS server have to do with not being able to download an update file?
Thanks again!
There are many things involved during a DNS lookup.
I think it has to do with your Internet provider DNS. Too many sharing a connection? DNS Spoofing? Cache corruptions? There are too many to mention.
http://en.wikipedia.org/wiki/Domain_Name_System

I have a new iPad2 - just out of the box. Everything works, except I cannot download or update applications. It will not accept my password. My iPod will accept the password. What might the problem be?

I have a new iPad2 - just out of the box. Everything works, except I cannot download or update applications. It will not accept my password. My iPod will accept the password. What might the problem be? Any ideas?

Brock8821-
Use iTunes on your computer. With the iPad connected, sign into your Apple account and check for updates.
Doing this should straighten out the problem.
Fred

WARNING: Cannot "Read or Write" files on iPod

My iPod has been behaving very curiosly as of late. For the past month a wanring has flashed up on my iTunes screen when attempting to sync music files. The warning says *"Cannot read the disk 'iPod'. Unable to read or write files"*. Despite this warning my iPod has been able to update daily podcasts without issue. However, when I recently purchased new music I could not get it to sync to my iPod. I have no problem listening to this new album in my iTunes library, but it just will not sync to my iPod. I created a playlist for it and attempted to add it, but I discovered that the iPod was not syncing the playlists either!
In a recent attempt to remedy the problem I selected only to sync the playlist that had the new album. What happened was frightening. All my music was no longer on the iPod, with the exception of my podcasts! I tried altering the settings to return all the music, but now I am unable to add any of my music from the library.
I am wondering if anyone has experienced this difficulty before, and if so, if they have any trouble shooting techniques. I have already been ti Apple's support page and completed the 5 recommended steps, to no avail. Any suggestions or thoughts as to what might be occuring.

Luckily, backing up your itunes library is easy. Just duplicate the folder(s) with your music in it. (Most likely, it's user/Music/ITunes.) Once the copy is made, you might want to move it to a different part of your hard drive.
Now, restoring your ipod WILL wipe the device. If there's anything on your ipod that isn't in your itunes library (unlikely but possible), you want to make sure you've got a copy of it somewhere before restoring.
Before restoring, check to see if there is an update to the ipod's firmware that needs to be installed. This is a "longshot" but might help. Just click the "check for update" button on the ipod's "Summary" pane in itunes. (Current version is 1.2.3, I think).

ITunes Reports "iTunes Cannot read the contents of the iPod...."

This morning I connected my 2 week old iPod Classic to my laptop via the USB cable and iTunes came up and displayed a message saying "iTunes cannot read the contents of the iPod MHAM'S IPOD". It suggested a restore, which I have not tried yet. I have faithfully used the "Eject" function in iTunes to disconnect. After reading some other posts in the forums, it appears that others are having a similar issue. I'm concerned that this is normal operating behavior for this product. Given that this is my first Apple brand purchase, I'm a little turned off to the brand. Does anyone have a suggestion that doesn't involve me wiping this thing clean and starting over? And is this something that I should just expect? I ran a diagnostic and the results are below.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D620
iTunes 7.4.3.1
iPodService 7.4.3.1 is currently running.
iTunesHelper 7.4.3.1 is currently running.
Current user is an administrator.
The current local date and time is 2007-10-16 07:04:02.
Connected Storage Devices:
Disk drive, Hitachi HTS541080G9SA00, Bus Type ATA, Bus Address [0,0]
Disk drive, Apple iPod USB Device, Bus Type USB
Disk drive, RIM BlackBerry SD USB Device, Bus Type USB
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No IEEE 1394 Host Controller found.
The iPod Service Logging Information:
[SERVICE: 0xF88,06:40:36 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Tue Oct 16 06:40:36 2007)
[SERVICE: 0xF88,06:40:36 INFO] ##### iPodService starting as a service, version: 7.4.3.1
[SERVICE: 0xFD0,06:40:36 INFO] Adding iTunesHelper to session 0
[SERVICE: 0xF98,06:40:36 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x114,06:40:36 INFO] Listener Window created
[SERVICE: 0x114,06:40:57 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:41:40 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:44:25 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:48:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,06:57:13 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,06:57:13 INFO] device is an iPod
[SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x114,06:57:13 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x114,06:57:13 INFO] [1] Assigning session 0
[SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x114,06:57:13 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x114,06:57:13 INFO] [1] added device number 2 to m_objDeviceNumberMap
[SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #0 from src #0
[SERVICE: 0xEC,06:57:13 INFO] [1] input #0
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #1 from src #0
[SERVICE: 0x11C,06:57:13 INFO] [1] input #1
[SERVICE: 0x114,06:57:13 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x114,06:57:13 INFO] looking up device # for \\.\F:
[SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x114,06:57:13 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x114,06:57:13 INFO] [1] set waiting to mount = 0
[SERVICE: 0x114,06:57:13 INFO] [1] input #2 from src #0
[SERVICE: 0x128,06:57:13 INFO] [1] input #2
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #3 from src #0
[SERVICE: 0x118,06:57:13 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x118,06:57:13 INFO] [First Connect] Creating connect event for device 1
[SERVICE: 0x118,06:57:13 INFO] [1] set waiting to mount = 1
[SERVICE: 0x118,06:57:13 INFO] [1] input #4 from src #0
[SERVICE: 0xEC,06:57:13 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:57:14 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
[SERVICE: 0x128,06:57:14 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x128,06:57:14 INFO] [1] input #3
[SERVICE: 0xEC,06:57:14 INFO] [1] input #4
[SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
[SERVICE: 0x128,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 INPUT #4] - (HDW) Interface Arrival
[SERVICE: 0xEC,06:57:14 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
[SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0xEC,06:57:14 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0xEC,06:57:14 INFO] VendorId: Apple
[SERVICE: 0xEC,06:57:14 INFO] ProductId: iPod
[SERVICE: 0xEC,06:57:14 INFO] revision: 1.62
[SERVICE: 0xEC,06:57:14 INFO] vendor bytes:
[SERVICE: 0xEC,06:57:14 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
[SERVICE: 0xEC,06:57:14 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0xEC,06:57:14 INFO] [1] Power State: Powered
[SERVICE: 0xEC,06:57:14 INFO] [1] Checkpoint attempt #0
[SERVICE: 0xEC,06:57:14 ERROR] Did not find first letter of stage
[SERVICE: 0xEC,06:57:14 INFO] got HotPlugState 0
[SERVICE: 0xEC,06:57:14 INFO] [1] serial number 000A27001547056B
[SERVICE: 0xEC,06:57:14 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
[SERVICE: 0xEC,06:57:14 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x118,06:57:14 INFO] [First Connect] Creating mount event for device 1
[SERVICE: 0x118,06:57:14 INFO] [VolumeArrive] mask = 0x7C
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\G:
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\F:
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x118,06:57:14 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x118,06:57:14 INFO] [1] set waiting to mount = 0
[SERVICE: 0x118,06:57:14 INFO] [1] input #5 from src #0
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\E:
[SERVICE: 0x11C,06:57:14 INFO] [1] input #5
[SERVICE: 0x118,06:57:14 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\.\D:
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x118,06:57:15 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x11C,06:57:15 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:15 ERROR] Did not find first letter of stage
[SERVICE: 0x11C,06:57:15 INFO] got HotPlugState 0
[SERVICE: 0x11C,06:57:19 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x11C,06:57:19 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x11C,06:57:19 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:19 INFO] 6:57:19, year 2007, day of yr. 288, GMT offset -20 isDST 1
[SERVICE: 0x11C,06:57:19 INFO] [1] progress is now 0
[SERVICE: 0x11C,06:57:20 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x11C,06:57:20 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0x11C,06:57:20 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0xF90,06:57:21 INFO] Getting iTunesHelper for session 0
[SERVICE: 0xF90,06:57:21 INFO] launching iTunes.
[SERVICE: 0x90C,06:57:25 INFO] <0x4> Got Serial #
[SERVICE: 0x90C,06:57:25 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:57:25 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:57:25 INFO] Mounted
[SERVICE: 0xFD8,06:57:25 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:25 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:25 INFO] Mounted
[SERVICE: 0x90C,06:57:25 INFO] [1] already mounted!
[SERVICE: 0x90C,06:57:25 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x90C,06:57:26 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:57:26 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:57:26 INFO] Mounted
[SERVICE: 0xFD8,06:57:26 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:26 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:26 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0x90C,06:57:27 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:57:27 INFO] Mounted
[SERVICE: 0x90C,06:57:27 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:57:27 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:57:27 INFO] Mounted
[SERVICE: 0xFD8,06:57:27 INFO] [1] already mounted!
[SERVICE: 0xFD8,06:57:27 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,06:57:40 INFO] Mounted
[SERVICE: 0xFD8,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:40 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:57:40 INFO] Mounted
[SERVICE: 0x90C,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] <0x4> Got Serial #
[SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] Mounted
[SERVICE: 0x90C,06:58:19 INFO] [1] already mounted!
[SERVICE: 0x90C,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0x90C,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:58:19 INFO] Mounted
[SERVICE: 0x90C,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] [1] already mounted!
[SERVICE: 0xFD8,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,06:58:23 INFO] Mounted
[SERVICE: 0xFD8,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:23 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:58:23 INFO] Mounted
[SERVICE: 0x90C,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:58:26 INFO] [1] input #6 from src #4
[SERVICE: 0x128,06:58:26 INFO] [1] input #6
[SERVICE: 0x128,06:58:27 INFO] [MACHINE 1 INPUT #6] - (APP) Unmount
[SERVICE: 0x128,06:58:27 INFO] [1] Begin...
[SERVICE: 0x128,06:58:27 INFO] [1] Mounted state
[SERVICE: 0x128,06:58:27 INFO] total locks = 1, caller = 296, caller locks = 1
[SERVICE: 0x128,06:58:27 INFO] [1] Begin Unmounting...
[SERVICE: 0x128,06:58:27 INFO] [1] progress is now 3
[SERVICE: 0x128,06:58:27 INFO] total locks = 2, caller = 296, caller locks = 2
[SERVICE: 0x128,06:58:27 INFO] Ejecting media
[SERVICE: 0x128,06:58:27 INFO] SUCCESS
[SERVICE: 0x128,06:58:27 INFO] Volume lock success!
[SERVICE: 0x128,06:58:28 INFO] total locks = 3, caller = 296, caller locks = 3
[SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW stop
[SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:29 INFO] [1] input #7 from src #0
[SERVICE: 0xEC,06:58:29 INFO] [1] input #7
[SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:29 INFO] [1] input #8 from src #0
[SERVICE: 0x11C,06:58:29 INFO] [1] input #8
[SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW took 625 ms
[SERVICE: 0x128,06:58:29 INFO] total locks = 2, caller = 296, caller locks = 2
[SERVICE: 0x128,06:58:29 INFO] total locks = 1, caller = 296, caller locks = 1
[SERVICE: 0x128,06:58:29 INFO] [1] Finished Unmounting with status 1
[SERVICE: 0x128,06:58:29 INFO] total locks = 0, caller = 296, caller locks = 0
[SERVICE: 0x128,06:58:29 INFO] [1] Ext app unmount request finished!
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:58:30 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x114,06:58:30 INFO] [VolumeRemoved] existing mask 0x20, arrive mask 0x20
[SERVICE: 0x114,06:58:30 INFO] [1] value = 1
[SERVICE: 0x114,06:58:30 INFO] [1] input #9 from src #0
[SERVICE: 0x128,06:58:30 INFO] [1] input #9
[SERVICE: 0x114,06:58:30 INFO] [InterfaceRemoved]
[SERVICE: 0x114,06:58:30 INFO] [1] value = 0
[SERVICE: 0x114,06:58:30 INFO] removed device number 2 from m_objDeviceNumberMap
[SERVICE: 0x114,06:58:30 INFO] [1] input #10 from src #0
[SERVICE: 0xEC,06:58:30 INFO] [1] input #10
[SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 INPUT #9] - (HDW) Volume Unmount
[SERVICE: 0x128,06:58:30 INFO] [1] progress is now 3
[SERVICE: 0x128,06:58:30 INFO] [1] Setting progress to 3
[SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Connected}
[SERVICE: 0x128,06:58:30 INFO] [1] *** UNMOUNTED - Sending event out, device session 0.
[SERVICE: 0x128,06:58:30 INFO] [1] !!!!! DoConnectStateAction() INTERRUPTED.
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #10] - (HDW) Interface Removal
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Unknown}
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,06:58:30 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
[SERVICE: 0xEC,06:58:30 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
[SERVICE: 0xEC,06:58:30 INFO] [1] progress is now 0
[SERVICE: 0xEC,06:58:30 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #11 from src #0
[SERVICE: 0x11C,06:58:38 INFO] [1] input #11
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #12 from src #0
[SERVICE: 0x128,06:58:38 INFO] [1] input #12
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #13 from src #0
[SERVICE: 0xEC,06:58:38 INFO] [1] input #13
[SERVICE: 0x11C,06:58:38 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x128,06:58:38 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x128,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0xEC,06:58:38 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #14 from src #0
[SERVICE: 0x11C,07:02:24 INFO] [1] input #14
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #15 from src #0
[SERVICE: 0x128,07:02:24 INFO] [1] input #15
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #16 from src #0
[SERVICE: 0xEC,07:02:24 INFO] [1] input #16
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #17 from src #0
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #18 from src #0
[SERVICE: 0x11C,07:02:24 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x128,07:02:24 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x128,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,07:02:24 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,07:02:24 INFO] [1] input #17
[SERVICE: 0x11C,07:02:24 INFO] [1] input #18
[SERVICE: 0xEC,07:02:25 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:25 INFO] [MACHINE 1 INPUT #18] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x114,07:02:27 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 1
[SERVICE: 0x114,07:02:27 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
[SERVICE: 0x114,07:02:27 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x114,07:02:27 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x114,07:02:27 INFO] [1] added device number 2 to m_objDeviceNumberMap
[SERVICE: 0x114,07:02:27 INFO] [1] input #19 from src #0
[SERVICE: 0x128,07:02:27 INFO] [1] input #19
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #20 from src #0
[SERVICE: 0xEC,07:02:27 INFO] [1] input #20
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #21 from src #0
[SERVICE: 0x11C,07:02:27 INFO] [1] input #21
[SERVICE: 0x114,07:02:27 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x114,07:02:27 INFO] looking up device # for \\.\F:
[SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x114,07:02:27 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 0
[SERVICE: 0x114,07:02:27 INFO] [1] input #22 from src #0
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #23 from src #0
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #19] - (HDW) Interface Arrival
[SERVICE: 0x128,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
[SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x128,07:02:28 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x128,07:02:28 INFO] VendorId: Apple
[SERVICE: 0x128,07:02:28 INFO] ProductId: iPod
[SERVICE: 0x128,07:02:28 INFO] revision: 1.62
[SERVICE: 0x128,07:02:28 INFO] vendor bytes:
[SERVICE: 0x128,07:02:28 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
[SERVICE: 0x128,07:02:28 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x128,07:02:28 INFO] [1] Power State: Powered
[SERVICE: 0x128,07:02:28 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x128,07:02:28 ERROR] Did not find first letter of stage
[SERVICE: 0x128,07:02:28 INFO] got HotPlugState 0
[SERVICE: 0x128,07:02:28 INFO] [1] serial number 000A27001547056B
[SERVICE: 0x128,07:02:28 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
[SERVICE: 0x128,07:02:28 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0xEC,07:02:28 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #21] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [1] input #22
[SERVICE: 0x128,07:02:28 INFO] [1] input #23
[SERVICE: 0xFD8,07:02:28 INFO] <0x4> Got Serial #
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x128,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,07:02:28 ERROR] Did not find first letter of stage
[SERVICE: 0x11C,07:02:28 INFO] got HotPlugState 0
[SERVICE: 0x11C,07:02:33 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x11C,07:02:33 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x11C,07:02:33 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,07:02:33 INFO] 7:2:33, year 2007, day of yr. 288, GMT offset -20 isDST 1
[SERVICE: 0x11C,07:02:33 INFO] [1] progress is now 0
[SERVICE: 0xFD8,07:02:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:02:33 INFO] Mounted
[SERVICE: 0xFD8,07:02:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:02:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:02:33 INFO] Mounted
[SERVICE: 0x90C,07:02:33 INFO] [1] already mounted!
[SERVICE: 0x11C,07:02:34 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x11C,07:02:34 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0x11C,07:02:34 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0x90C,07:02:34 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,07:02:34 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0x90C,07:02:34 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,07:02:34 INFO] Mounted
[SERVICE: 0x90C,07:02:34 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,07:02:34 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,07:02:34 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0xFD8,07:02:35 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:02:35 INFO] Mounted
[SERVICE: 0xFD8,07:02:35 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:02:35 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:02:35 INFO] Mounted
[SERVICE: 0x90C,07:02:35 INFO] [1] already mounted!
[SERVICE: 0x90C,07:02:35 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xF8C,07:02:35 INFO] iTunes already running in current session.
[SERVICE: 0x90C,07:03:51 INFO] Mounted
[SERVICE: 0x90C,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,07:03:51 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:03:51 INFO] Mounted
[SERVICE: 0xFD8,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:03:51 INFO] <0x4> GetFormatType() returned unknown format 0
The iPod updater logging file cannot be found.

I had this same exact issue happen to me this morning, and I lost 40 gigs worth of transferring in restoring it. I put a few albums on for the day, and when I tried connecting again this evening, the same thing happened. It hit me when it happened the second time that both times I had the iPod locked when it connected it to the computer. I'm pretty sure I've never accidentally connected it while locked before. My guess it that it is unable to read the content since the iPod is locked, and somehow this causes some sort of corruption that prevents it from seeing the files until a restoration is done. I would think Apple should be able to release an update which would detect if the iPod was locked and tell you to unlock it rather than to go through this process of losing all your music from the iPod. It scares me to think this could happen again simply if I am absent-minded in the future and forget to check whether it is locked or not before I connect it.

I cannot do an update on my iPod.

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