I cannot download any files from the internet

Hi-
I am operating on Windows 7 Home Premium
IE 9.1
Model PSKA8U-02900R
Norton AntiVirus
I get an error message every time I try to download a file from the internet. All types,This has been happening for about 6 months, but I've used my work computer instead..getting kinda old.
The message simply states "This file could not be downloaded"
I've seen similiar posts, but no resolution posted. Anyone out there able to help me solve this issue?
Thanks Jane

Satellite L855-S5240
reset IE settings to defaults and turn on smart screen filter.
Control panel, internet options, advanced, restore advanced settings, apply.
If that does not take care of it reset all settings to defaults:
Control panel, internet options, advanced, reset.
Then select tools from your toolbar, smart screen filter, turn on smart screen filter.
Satellite L855-S5240 support page is here - http://support.toshiba.com/support/modelHome?freeText=PSKA8U-02900R
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

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