I cannot download App because of former owner

I have bought a computer, OSX already installed. I clean the whole system. But it is still not possible to download apps. The message I get is that the App is already downloaded by other Apple-iD (the former owner of the MAC, I assume).

This is probably the iLife bundle, as it's tied in with the serial/Mac address. You can't just wipe the system clean and think you can't accept the apps all over again.
You'll have to contact iTS to unadopt this if possible.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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HT204204 I cannot download apps because they require newer software, but I also cannot update my iOS 5.1.1 to 8.0...why?

I cannot download apps because they require iOS8.0 and my iPad has iOS 5.1.1 and will now let me update to 8.0! Why?

Sorry to say that you may be at a dead-end as far your your device goes. You can't update to any iOS version above 5.1.1 due to hardware limitations of the iPad 1st gen...thus, you cannot use newer apps that are released. Use the link that Niel provided. You are still able to use the apps that are currently on the device but as far as newer apps that require iOS greater than 5.1.1, you're stuck.

My iphone4 had a previous owner, how do I get my apple i.d. to show up? I've been trying to download apps, but the former owners name keeps coming up.

While trying to download free apps, the former owners' apple i.d keeps showing up. I've followed the instructions to create my own apple i.d.-it's in the phone, but it seems that it's not recognized when trying to download. Do I need to clean out everything from the phone and start from scratch?? Thanks...

big_sky225 wrote:
Do I need to clean out everything from the phone and start from scratch?? Thanks...
Yes, you'll need to set up an iTunes library and account, then restore the iPhone from that library. That will erase the iPhone and associate it with your account exclusively.

I changed my Apple ID and password on my IPad but now cannot download apps because it wants my old ID and password which are no longer linked to ITunes.

I Cash angled the Apple ID and password on my IPad but now cannot download any apps because it wants my old ID and password. It does not recognise the change of ID.

Have you tapped on the id at the bottom of the Featured tab in the App Store app - when you do that you should get a popup with options for 'View Apple ID',' Sign Out', 'iForgot' and 'Cancel'. Tap on the 'Sign Out' option and log out and then log back in

Cannot download apps because it shows old itunes account

I had changed my itunes account ( email) and varified it...when download apps, it shows old email address and when i put the password, it says it is incorrect. How to change the email in the box before the download?

Sign out of the iTunes account then sign back in.
Select the iTunes store on the left side of iTunes.
Click on your account name at top right then Sign out.
Sign back in with new account name.

Cannot download app because only "open" appears as option.

Upon searching for the spotify app to download on my brand new iPad, I discovered I only had the option to "Open" the app, not to download. It is a brand new iPad and I did not do a cloud backup from an old iPad, I started from scratch. I have double/triple/quadruple checked that it does not already exist on my iPad and confirmed that it does not. Thoughts anyone?

Does tapping on the 'open' open the app - the 'open' indicates that the iPad thinks that it's already installed.
If tapping 'open' doesn't do anything then try closing the App Store app via the iPad's taskbar and then do a soft-reset and see whether you can download the app when the iPad has restarted. To close the App Store app : double-click the home button to open the taskbar, and then swipe or drag the Camera app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
Soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I bought a used iPad,and I can't download apps due to old owners apple Id.how do I remove old so mine is primary?

I bought used iPad 2.i cannot download
Apps from store because old owners apple I. D is still there. How do I remove and replace with mine?

You can log out of the currently logged in account by tapping on the id in Settings > iTunes & App Stores (Settings > Stores if it's not on iOS 6). You can then remove all of the previous owner's content via Settings > General > Reset > Erase All Content And Settings - their content will be tied to their id, so only their id will be able to download updates to those apps.
You can then log in to your account via Settings > iTunes & App Stores

HT5444 I would like to use a copy of Mountain Lion for development, but the store tells me I cannot download it because my MacBook 4,1 is not compatible! What can I do to download it?

I would like to use a copy of Mountain Lion for development, but the store tells me I cannot download it because my MacBook 4,1 is not compatible! What can I do to download it?
I have paid for it and all...

You can't do anything. See:
OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
Your computer does not meet the requirements to run Mountain Lion.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

Cannot download apps or login to app store on ipad

Hi everyone.
I've moved my family over to family sharing instead of having everyone on my ID.
All working OK except my sons ipad air.
Cannot download apps (put in password and it just goes straight back to the 'get' button, no error message)
Have tried:
forcing ipad to shut down.
Logging out of store.
attempted to download app whilst logged out of store. Still same problem.
Tried my ID to login or download. Same problem.
Have checked family settings to make sure he can download apps without asking. All OK.
Apps are age appropriate.
Restrictions are set to allow apps to download
time settings are on automatic
Forgetting network and setting it up again.
using phone as hotspot didn't work either
Now a further problem:
Logged out of iTunes and App store. Cannot log back in on his ipad. Works on his phone and my computer, so the password and username are 100% correct.
Does anyone have anything else I can try?
Thanks, Zelly

I Am having The exact same issue. I know my Apple ID is correct. I can log in to anything from safari or on a computer, but cannot log in to the App Store. When I click on download, it asked for my password. I typed it, and it asked again (no error message). I typed it again. It asked again. I typed it again and then it asked if I wanted to use an existing I'd or a new one. I clicked existing. Typed in my email and password, clicked ok. Then it asked me again... Existing or create a new one. This happens every time now.
steps I have tried:
I tried to reset my password. No good.
I tried logging out from settings and logging back in there. No good. (In fact, in settings, it won't even let me TRY to login. I click on the blank Apple ID box and it asks if I want to use an existing or create a new one. I click existing and nothing happens. No option to login at all.)
I tried resetting all settings. No good.
I tried a full reset (all content and settings). No good.
I tried resetting DNS. No good.
I Tried multiple different networks. No good.
if it matters, I do have a MDM device that is set up through my work's Active Directory. But it worked fine a few days ago before upgrading to iOS 8.3.
WHen I did the full reset, I was able to login to my work's configuration, but when it got to the set up Apple ID menu, I had to skip it because it still would not let me log in.
aany ideas?

Cannot download apps? Upgraded iPod and now it's not upgraded enough?

So last night I went and updated my iPod. I haven't updated it in forever so I thought that it would do me good to update it. After updating it, I relized my apps and music were gone, like it had said being that I was updating to iOS. Now, I cannot download apps AT ALL. It updated my iPod to 4.3.1 and even apps that should be 4.3 to download tell me I do not have the right update. I can't update the iPod any further because it tells me that there are no updates! Now I have to take time to get ALL of the music back, which I was okay with AT FIRST, and now also I can't download ANY apps!
I went onto the support section of the apple website and didn't find ANYTHING. Nothing answered my question, and when it got to the point where I found that I could chat with a support person online, it then informed me that I'd have to pay for it. What is this?
This is ******* ME OFF right now. I don't have the money to just TALK with someone for help with an iPod. I can't find an answer and need HELP.

If you are using the ipod as designed and doing just the very bascis, then all of your apps and music would be on your computer and you would simply sync them back to the ipod.
If you have failed to do this, then it is entirely your fault that you are in this situation.
Which ipod touch do you have?
Identifying iPod models - Support - Apple
1st gen can go to 3.1.3
2nd - 4.2.1
3rd - 5.1.1
4th and 5th - the latest.
What version of itunes?

My Iphone will not let me download apps because it says my apple id is disabled, I have changed my password four times and it still is saying the same thing. What do I do now?

My Iphone will not let me download apps because it says my apple id is disabled, I have changed my password four times and it still is saying the same thing. What do I do now?

Contact iTunes to re-enable your account at expresslane.apple.com
You can reach them by chat or email.

HT4972 I am unable to download apps because my iOs is not up to date. No update shows up in my General settings, how do I update my iPad?

I am unable to download apps because my iOs is not up to date. No update shows up in my General settings, how do I update my iPad?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 4: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you are updating using wifi, locate your iPad close to your router so you don't get a wifi dropout (can cause update corruption).
 Cheers, Tom

When i try to download an app from the app store, i get a message that says "cannot download app at this time. and under the pending app will say waiting.. and if i click the app thats waiting.. help¿¡

hope yu can help!! when i try to download an app from the store, on my iphone 4s..the app goes to waiting, or paused(if i tap on it)
and i get a message that says one of two things; cannot download app at the time, or could not download (ex.) Facebook.app at this time.
any answers??. i really am used to having apps!!
extra info; yes my phone is uptodate with its software- im connected to wifi- and my mac somehow crashed or id just be plugging it into itunes:[

Change your country on iPhone, iPad, or iPod touch
Tap iTunes Store, App Store, or iBooks Store.
At the bottom of the Featured page, tap Sign In.
If you're already signed in, skip to step 5.
Tap Use Existing Apple ID.
Enter your Apple ID and password and tap OK.
Tap your Apple ID.
Tap View Apple ID or View Account.
Tap Country/Region.
Tap Change Country or Region.
Tap the Store menu and tap your country.
Tap Next.
Review the Terms and Conditions and Apple Privacy Policy.
Tap Agree if you agree to the terms and conditions.
In the prompt that appears, tap Agree.
Select a payment method and enter your payment information.
Enter your billing address and tap Next.

I just bought 200 gb storage for my phone and it still says i cant download apps because "theres no enough storage" i dont get why, plz hep me out!!!

i just bought 200 GB storage for my phone and it still says i cant download apps because "there's no enough storage" i don't get why, plz hep me out!!!

It means that you need to delete content from the device before you can add more.
(115750)

Cannot download apps to iPad since iOS 5.1 update. Get error message "An unexpected error has occurred"

cannot download apps to iPad since iOS 5.1 update. Get error message "An unexpected error has occurred"

Hi mike,
Seems like a frustrating problem! Try restarting your device, and trying again. If that doesn't work, in settings, under store, tap your apple id at the bottom of the page, and then sign out. Sign back in again, and try again.
Also, check you have enough remaining space on your iPad for the app you want to download, you can do this in settings, then general, then usage.
I also reccomend buying the app in iTunes on your computer, and then syncing it to your device.
Let me know how you get on, and I'll get back to you with further help if needed,
Nathan

I cannot download App because of former owner

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