I cannot download from itunes: "Connection attempt to firmware update server was unsuccessful."

Please can someone help, I can't download songs from itunes
When I run the diagnostics, I get the following......
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E5410
iTunes 10.6.1.7
QuickTime 7.6.9
FairPlay 1.14.37
Apple Application Support 2.1.7
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online:  Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-08 15:51:48.

Refer this article:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814

Similar Messages

  • Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

    Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
    Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
    After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Gigabyte Technology Co., Ltd. G31M-ES2C
    iTunes 11.3.0.54
    QuickTime not available
    FairPlay 2.6.12
    Apple Application Support 3.0.5
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.2.6
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012B9F0069DE9C0
    Current user is an administrator.
    The current local date and time is 2014-08-05 01:48:05.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA GeForce 8400 GS 
    **** External Plug-ins Information ****
    No external plug-ins installed.
    The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
    Description:    WAN (PPP/SLIP) Interface
    IP Address:    10.128.133.101
    Subnet Mask:    255.255.255.255
    Default Gateway:    10.128.133.101
    DHCP Enabled:    No
    DHCP Server:  
    Lease Obtained:    Thu Jan 01 06:00:00 1970
    Lease Expires:    Thu Jan 01 06:00:00 1970
    DNS Servers:    8.8.8.8
            156.154.70.1
    Active Connection:    Teletalk
    Connected:    Yes
    Online:        Yes
    Using Modem:    Yes
    Using LAN:    No
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2014-08-04 03:23:27.
    **** Device Connectivity Tests ****
    iPodService 11.3.0.54 is currently running.
    iTunesHelper 11.3.0.54 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    Hi msahed,
    Welcome to Apple Support Communities.
    It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
    iTunes: About the "A secure network connection could not be established" alert
    http://support.apple.com/kb/ts1470
    iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/TS1814
    I hope this helps.
    -Jason

  • Connection attempt to firmware update server was unsuccessful.

    I have successfully installed iTunes 10.5 onto my WIndows 7 64 bit laptop. Everything I have tried works, except for one thing.
    When I try to install iOS5 onto my iPad 2, I can successfully download the file but shortly after it starts installing, it bombs out and gives an error 3259 and then deletes the iOS5 file so I have to download it again!!!!
    I found the Diagnostics thing in iTunes and everything seems fine except the below (normally the activation server is fine when I run the diagnostics, but this time it failed):
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    I have tried the following:
    1. Delete contents in hosts file
    2. Deselect the certificate revocation checkbox
    3. Checked SSL3.0 and TSL 1.0
    4. Turned off my firewall
    5. Added the whole Apple domain to the Exclude list on my anitvirus
    6. Added all the iTunes/Apple/Bonjour folders in Program Files, Program Files (x386), Local, Local Low, Roaming and iTunes in My Music to the Exclude list on the antivirus
    7. Tried to run the diagnostics on a second computer, with the same result
    8. Switched my laptop over from my Wi-Fi/ADSL network to my phone hotspot network with the same result
    9. There are one or two other things I have tried as well that I can't remember
    I have spent about 4 hours searching the internet, changing settings, restarting etc etc etc and I am about to punch a hole in my iPad and go get an Android device
    PLEASE, PLEASE, PLEASE can somebody tell me why this is happening and how I can fix it

    I have found a solution to the iOS5 upgrade that was being stopped by the above connection problem.
    1. Unplug your iPad from your computer and plug it back in again
    2. A message box will come up that asks if you want to download and install or just download the new iPad firmware.
    3. Use the DOWNLOAD only option.
    4. Once it has downloaded, click on your Device in iTunes and it should start to install automatically

  • Connection attempt to firmware update server was unsuccessful. The network connection timed out

    Hi. I have recently updated my iTunes to version 10.5.0.142 and cannot access the iTunes store after the upgrade. I have checked all the support articals and tried uninstalling and reinstalling iTunes, ensured that the firewall,internet explorer etc are correctly configured. Any help would be appreciated.
    Below my diagnostics results:
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Latitude E6520
    iTunes 10.5.0.142
    QuickTime not available
    FairPlay 1.13.35
    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.96
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.3.494
    Gracenote MusicID 1.9.3.106
    Gracenote Submit 1.9.3.136
    Gracenote DSP 1.9.3.44
    iTunes Serial Number 0034AABC03B14CA8
    Current user is an administrator.
    The current local date and time is 2011-11-05 23:04:22.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 4200M  
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.5.0.142 (x64) is currently running.
    iTunesHelper 10.5.0.142 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {D16D8541-B70F-4DD7-A7C6-32B8EC55622C}
    Description: Cell C
    IP Address: 197.105.149.240
    Subnet Mask: 255.255.255.255
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers: 41.50.20.29
      41.50.20.61
    Adapter Name: {37C32779-B216-4D52-80FA-B4C3DF705DF3}
    Description: DW1530 Wireless-N WLAN Half-Mini Card
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers:
    Adapter Name: {6ADC43CF-4031-4D31-9B46-2BF2867B8E09}
    Description: Intel(R) 82579LM Gigabit Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers:
    Active Connection: Cell C
    Connected: Yes
    Online:  Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-11-05 22:37:41.

    Finally found a solution:
    For PC users, before reinstalling, try this:
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator
    then type in:
    netsh winsock reset
    hit enter, restart PC, open iTunes. Hopefully fixed.

  • Trying to restore iPhone 4s, and receive "Connection attempt to firmware update server was unsuccessful. The network connection timed out."

    I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion g7 Notebook PC
    iTunes 11.3.1.2
    QuickTime not available
    FairPlay 2.6.15
    Apple Application Support 3.0.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.2.6
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0038BB880CE6FDE0
    Current user is not an administrator.
    The current local date and time is 2014-09-04 12:48:09.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    Plug-in Name: Last.fm AudioScrobbler
    Plug-in Loaded: Yes
    Plug-in Version: 4.0.5
    Plug-in File Version: 6.0.5.4
    Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
    iPodService 11.3.1.2 (x64) is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
    Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
    IP Address: 192.168.254.3
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.254.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.254.254
    Lease Obtained: Thu Sep 04 12:18:22 2014
    Lease Expires: Fri Feb 25 02:18:22 2022
    DNS Servers: 192.168.254.254
    Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
    Description: Realtek PCIe FE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 17:00:00 1969
    Lease Expires: Wed Dec 31 17:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2014-09-04 12:47:39

    Hi christeag,
    The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
    How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
    http://support.apple.com/kb/HT2553
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT3204 This is wgat my coputer said after running diagnostics on it: Connection attempt to firmware update server was unsuccessful.An unknown error occurred (-9808).No FireWire (IEEE 1394) Host Controller found.

    When I run the diagnostic on my computer this is what it says: Connetion attempt to firmware update server eas unsuccessful. An unknown error occured (-9808). No fireWire (IEEE 1394) Host Controller found. What should I do so that I am able to update and restore my ipod?

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes Store: "An unknown error occured (-9808)"

  • Cannot download from itunes network connection cannot be made

    I'm getting this error message when I try to download anything from itunes or app store. "cannot download from itunes" "network connection cannot be made.

    it shows this beside the pending app "-stopped (err = -3150)"

  • I cannot download from itunes either

    i cannot download from itunes either, I am receiving network timed out message.

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    This article may help:
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  • How can I connect to Itunes store again looks like it stop connecting. I ran the diagnotics and this is the results:Firewall Information  Windows Firewall is on. iTunes is enabled in Windows Firewall.  Connection attempt to Apple web site was unsuccessful

    I ran the diagnostics in Itunes and this is the results
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    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
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    Use this article to continue trying to troubleshoot this issue.
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    B-rock

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