I cannot download Photoshop CS6 from the cloud

I had a beta version of Photoshop CS6 on my Macbook (OS X 10.7.4) and forgot to uninstall it before downloading Photoshop CS6 through the Adobe Application Manager. When I tried to download Photoshop CS6 I received an error message in the Adobe Application Manager that read "A beta version of this product exists on the computer. Please quit and uninstall that version before continuing."
I clicked 'Cancel' then quit the Application manager and uninstalled the beta version that I had. I also used spotlight to find any other files that went with the beta verision I had and then trashed all of the files, emptied the trash and restarted my computer.
After doing all of that I've tried numerous times to download Photoshop CS6 but I keep getting the error message that I still have a beta version of Photoshop CS6 installed.
I've searched my computer and cannot find any files that pertain to that beta application.
I don't know what else to do and I REALLY need Photoshop CS6 asap.
I'm not having any issues downloading the other CS6 applications through the App Manager, only Photoshop, which is the most iportnat program I need.

Nevermind!
I just found out about the 'Adobe Creative Suite Cleaner Tool' and downloaded it and ran the tool. Thankfully it found a driver for Photoshop CS6 (beta) that was stilled installed on my computer. I was able to uninstall the driver and trash it. Right now Photoshop seems to be downloading successfully from the App manager. Keeping my fingers crossed that I don't run into any other issues!
If anyone else is running into a similar issue that I was having download the 'Adobe Creative Suite Cleaner Tool' and run it on your computer.
http://www.adobe.com/support/contact/cscleanertool.html

Similar Messages

  • I just downloaded Photoshop CS6 from the Adobe website and I didn't get a serial number.

    I just downloaded Photoshop CS6 from the Adobe website and I didn't get a serial number. Where can I get one? Must I buy a product that was free to download?

    Yes, to get a serial number requires that you purchase the software.  Downloads are almost always free but to have continuous use of a product requires buying a license for it.

  • I cannot download a song from the cloud onto my device... HELP!

    So I get this message your song cannot be downloaded at this time when trying to download a song into my device...  Any suggestions?

    Hi marterx,
    I would try deleting the song and downloading it again as described here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    - Ari

  • Cannot download an album from the cloud.

    Purchased a hunters and collectors album recently, but none of the tunes in the album will download to my devices from the cloud. It appears to affect only this purchase. Any suggestions?

    Have you tried to sign out of the iTunes store and then to sign in again?

  • I cannot download any tracks from the cloud in my library.

    In my library, whenever I click on a cloud icon with a downward pointing arrow, nothing happens.  This is to say I can't download any tracks with the icon adjacent to the track name.  Any ideas?

    What problem you are facing? any error message.
    What operating system?

  • I downloaded PS CS6 from the cloud

    Yesterday the application worked fine. When I tried to shut down the Mac it said that PS was still running. I had to force the application to quit in order to shut down. Today there is no icon for PS yet when I go to the Adobe Application Manager it shows PS installed. I can not do anything I can't uninstall or reinstall. What do I need to do?

    Creative Suite Cleaner Tool
    Mylenium

  • I cannot download photoshop cs6 for windows from ubuntu os

    i cannot download photoshop cs6 for windows from ubuntu os

    Hi,
    I need photoshop cs6 trial version for windows 7. I dont have internet connection in the windows 7 system. But i have internet connection in the ubuntu system. So i try to download from ubuntu.
    Link: https://creative.adobe.com/products/photoshop
    It says "You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms."

  • I cannot download any apps from the creative cloud web site what can I do?

    I cannot download any apps from the creative cloud web site, what can I do?

    What problem you are facing? any error message.
    What operating system?

  • Am trying to download Photoshop CC from Creative Cloud

    Am trying to download Photoshop CC from Creative Cloud.
    When prompted to download of CC website, CC opens and I get the status wheel in the CC "Download" window and nothng happpens but the status wheel. Any thoughts on this?

    ABear7 I would recommend reviewing the steps in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  It covers several common causes for the behavior you have described.

  • I can't update  PS CS6 from the cloud

    Hello evryone
    The instalerenvan an update for PS CS6 from the cloud, stop contineu and displays an error message. It appears to be that has something  to do with the Adobe Extension Manager CS6 has to do an update. The update stop when he charging around  60%.
    What should I do?
    thanks
    greeting walter

    So, after a rather unhelpful subsequent chat with customer support I did the following:
    1. Save a copy of my existing 13.0.4 PS folder
    2. Run PS Uninstall to uninstall my existing PS
    3. Run Application Manager. Now it allows me to install PS from the cloud, which took about 45 minutes.
    4. Launch PS just downloaded/installed. Note that About says its 13.0 (!!).
    5. Go to Help->Updates and see that it lists 13.1.2. Go ahead and update.
    This works, apparently. Now I have the cloud version of PS 13.1.2 running.
    And I can still run my 13.0.4 version from another location.  Of course, I'll have to copy the plug-ins I bought from the copied PS folder into the downloaded cloud PS folder (and I hope that works!).
    This does illustrate a general problem with the cloud: What about the user's pre-existing apps?  It would be nice if the App Manager recognized that there are versions of the Cloud apps installed on a system and gave the user the option of explicitly updating to the cloud versions, but without destroying the pre-existing ones. My concern, still, is what happens when I decide to let my cloud subscription expire and revert back to using my fully paid PS (and LR) apps. Will I still be able to use them? Will my paid license still be valid? Will I still be able to update them?
    I assume that this must be a very common situation. Especially with PS and LR. But Adobe hasn't provided a smooth transition to and off the cloud. They should.

  • I just got iTunes Match and I would like to know if downloading my songs from the cloud uses cellular data?

    I just got iTunes Match and would like to know if downloading my songs from the cloud uses cellular data if I am not able to use wifi?

    Hi,
    Yes, it will use cellular data. If you know that you are going to out of wifi range, you can predownload some music whilst you have a wifi connection.
    Jim

  • I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.

    I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.
    I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
    I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
    Please help !!! 

    Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...

  • I download an app. But doesn't show up on my homepage. I go to download it again from the cloud and all I get is a message saying "you already download this application so you will be able to redownload the app free of charge" I press ok.Still don't have

    I download an app. But doesn't show up on my homepage. I go to download it again from the cloud and all I get is a message saying "you already download this application so you will be able to redownload the app free of charge" I press ok. Still don't have it

    What is the app? What "homepage" do you mean?

  • I tried updating my Photoshop CS6 via the cloud and received the following message...Update failed Errors encountered during installation.(U44M1P7).  What does that mean

    I tried updating my Photoshop CS6 via the cloud and received the following message...Update failed Errors encountered during installation.(U44M1P7).  What does that mean

    http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

  • Cannot download photoshop cs6

    I'm trying to download Photoshop CS6 via the Adobe Application Manager. However, all i get is a download error saying "Unable to Reach Adobe Servers". My internet connectivity and firewall settings seem to be fine. Running Windows Vista Home Premium Service Pack 2.

    You can skip the download manager and download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

Maybe you are looking for

  • How do i make a DATA file in garage band

    ok here is what im trying to do. i need to make a DATA file in garage band and i need to make it possible for the DATA file to be used on Pro Tools so the song can be mixed and mastered. any tips on how to do this? LISA

  • Issue with to_number

    Hello all. Please explain me the following phenomena, i cant figure this out. Why is 'to_number' function forced by the optimizer in this query @ the operation number 11 ? SQL> select * from v$version; BANNER Oracle Database 10g Enterprise Edition Re

  • Accessing button properties in an array of clusters ...

    I have a situation whose solution is eluding me. I built an array of clusters (15 of clusters in the array). Each cluster is a boolean LED control and a path control. The array is wired to various VIs. One of these VIs is supposed to select a path fr

  • ICal invite gets rejected in outlook

    When any outlook user receive an iCal event invitation they cannot add it to their Outlook calendar and get an error message advising them to change their appointment options from 'Lunar' to 'Gregorian'. Is there any way around this?

  • Can I play files from a folder

    Sorry about the last message. Want Im asking, can I setup a media play that reads all the file in the directory "." in the prog below, without setting the full path of each file. I can make a file list, but not sure about making a a player auto read