I cannot download pictures and videos from HDR-CX700 camcorder to windows 8.1 laptop

HiI am trying to download the pictures and videos from the HDR-CX700 camcoder to a windows 8.1 laptop, I get a sound but noting happens.Bernard

Hi soincabf,
Could you tell more about what happens when the camcorder is connected to the computer? Is it being recognized by the computer itself? What software are you using to import your files? Have you tried using other computers?
When the camcorder is turned on and connected properly to the computer, the LCD display of the camera should display USB connected. Please make sure that the USB connect setting of the camera is set to MTP/PTP. We recommend using the PlayMemories Home software for easier import and editing of pictures and videos. 
But if the computer doesn't recognized the camera, we suggest trying other USB ports of the computer and disconnect any devices, aside from the keyboard and mouse, from the PC. We'd also suggest trying i on other computers. If it doesn't have any issues connecting to other devices. Then we suggest contacting your computer manufacturer for further assistance.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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