I cannot download software 4.3.3 on my 3GS, I get "There was a problem downloading the software for the iphone, the network connection timed out. Make sure your network settings are correct and your network connection is active".

The network connection is fine, it is working but this always happens - any ideas ?

I just had the same problem updating my iPhone 4. I found out by turning my Kaspersky virus protection OFF, then everything worked out, and I was able to update my phone.
Virus protection programs can cause alot of problems sometime, so it's worth a try if you haven't already tried.

Similar Messages

  • Trying to download new ipad software but keep getting same message unable to download software the network connection timed out make sure your network connection is active or try again later, what does that mean

    trying to download new software for ipad but get the same message coming up which is there was a problem downloading the software the network connection
    timed out make sure your network connections is active or try again later.  I have tried about 5 times to download this can anyone help

    Have you disabled any firewall and security/antivirus programs?  This seems to have helped the vast majority of people who have posted the same problem in this forum.

  • Hi, I am trying to update an iPhone 4 from iOS 4.3.3 to iOS 7.0.4, and every time I try to update it comes up with an error message saying that there was a problem because the network connection was reset. Is there any way I can get past this and update?

    The full message said:
    There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
    Make sure your network settings are correct and your network connection is active, or try again later.
    I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
    Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • The network backup disk could not be accessed because there was a problem with the network username or password.

    Hardware Information:
              MacBook Pro - model: MacBookPro6,2
              1 2.66 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce GT 330M - VRAM: 512 MB
              Intel HD Graphics - VRAM: 288 MB
    Startup Items:
              HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor
    System Software:
              Mac OS X 10.6.8 (10K549) - Uptime: up 0:0:48:37
    Disk Information:
              TOSHIBA MK5055GSXF disk0 : (465.76 GB)
                        (null) (disk0s1) <not mounted>: 200 MB
      MacBook Pro HD (disk0s2) /: 465.44 GB (440.47 GB free)
              MATSHITADVD-R   UJ-898 
    Have tried…
    re-setting Time Capsule (soft and hard) and power disconnect
    re-setting modem
    changing passwords in all relative locations
    deleteing file://localhost/Library/Preferences/com.apple.TimeMachine.plist
    deleteing all mention of Time Capsule in Keychain Access
    running KeyChain First Aid (no problem found)
    Restarting computer
    Time Capsule has a green light, other MacBook Pro backs up OK but this machine continues to receive above error message and will not Enter Time Machine producing the error message Your Time Machine backup disk can’t be found. Maybe I need to do something over or in a particular order? All help is appreciated!

    With the TC plugged by ethernet into the computer.. still in full isolation to the network and with factory reset.. you can do another to be sure.
    Please open the network preferences.. and check the IP the ethernet is getting from the TC.
    It should be 10.0.1.2
    I set it to this manually
    Don't worry about all the rest.
    If you open airport utility can it see the TC?
    YES
    If not then I think you have a major network issue on the computer.
    Assuming you can see the TC in airport utility.. go to manual setup and the disk tab. Does the disk register any issues.. SMART should show it has verified.
    Shows verified
    Now go to finder..
    Mount the drive manually via the top menu.. Go.. Connect to server.
    And type in the address.. SMB://10.0.1.1
    Did NOT work, however 10.0.1.2 did
    That should discover the drive and ask you for credentials which after a factory reset will just be public as the password. The drive should mount and you can then see it in finder.
    Yes, but I have been able to do this with the IP address being set automatically
    I would deliberately use SMB. The other alternative is AFP://10.0.1.1 but that seems to be more problematic at times..
    Once mounted point TM to the drive and see if it can find it and start the backup.. if it fails I think you have need to use the A5 in pondini's troubleshooting and see what you can do.
    It failed and A5 makes NO difference.
    A drive that won't mount is obviously not going to work.
    Pondini is welcome to make comments... sometimes my Mac terminology gets a bit loose.. !! My recent convert status is visible .. !!
    My other solutions.. since these are fairly old products.. the TC is more than 3years in all likelihood so outside warranty.. get a USB drive and plug it into the Mac and use TM to backup to that. If that works.. I would erase the hard disk in the TC and start over with both computers.. you will need to backup the other computer before you erase of course. Erasing and starting over does seem to help.
    If there are no other suggestions, I guess I will try erasing and starting over. Thank you both for ALL your advice.

  • I have an iphone 3gs and i cant get it to send picture messages to anyone without an iphone? i already checked to make sure my sms setting is on and it is.

    I just bought a used iphone 3gs, (very new to the smart phone thing), and i set the phone up as a straight talk phone. I can send picture messages to other iphones but not to anyone else? I already made sure that my sms setting is on and it is, so is my imessage , mms and group message. anyone with any advise would be greatly appreciated

    More than likely the problem is with the provider. You will need to check with them to find out what settings need to be on the phone to support MMS. You need to contact Straight Talk. SMS and MMS are carrier functions. The only settings on the phone are the ones you have mentioned, with the exception of APN settings, which are generally taken care of by the phone's carrier settings. I'm not aware of a carrier file for Straight Talk.

  • Make sure your network settings are correct and your network connection is active, or try again later; Have been trying to fix for ages.

    Hi Everyone, been struggling all day to restore my settings on my ipod, as my little brother has put a restriction password in place and made me not able to get into Safari, iTunes, Camera which I really need. I have tried everything, resetting my proxy settings, turning off the firewall, changing my network location, ran diagnostics. Everything seems fine on that, I post below my results. I also tried restoring from the device, but with the restrictions code in place I can not do so. And everytime I am dowloading the software update before the restore it comes up with 'Make sure your network settings are correct and your network connection is active, or try again later'. I have been using google for ages and am not sure what I have missed.
    I am using Windows 7 with an Acer Notebook.
    DIAGNOSTICS:
    Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
    Acer Aspire One 753
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00BCBEE0093E4EF0
    Current user is not an administrator.
    The current local date and time is 2013-04-05 19:32:36.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:     {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
    Description:     Intel(R) Centrino(R) Advanced-N 6205
    IP Address:     172.16.42.14
    Subnet Mask:     255.255.255.0
    Default Gateway:     172.16.42.1
    DHCP Enabled:     Yes
    DHCP Server:     172.16.42.1
    Lease Obtained:     Fri Apr 05 19:01:59 2013
    Lease Expires:     Fri Apr 05 20:01:59 2013
    DNS Servers:     172.16.42.1
    Adapter Name:     {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
    Description:     Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    IP Address:     0.0.0.0
    Subnet Mask:     0.0.0.0
    Default Gateway:     0.0.0.0
    DHCP Enabled:     Yes
    DHCP Server:
    Lease Obtained:     Thu Jan 01 11:00:00 1970
    Lease Expires:     Thu Jan 01 11:00:00 1970
    DNS Servers:
    Active Connection:     LAN Connection
    Connected:     Yes
    Online:          Yes
    Using Modem:     No
    Using LAN:     Yes
    Using Proxy:     No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-02-14 17:34:33.
    **** Device Connectivity Tests ****
    iPodService 11.0.2.26 is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Daniel Pugh's Ipod, iPod touch (4th generation) running firmware version 6.1.3
    Serial Number:     C3XDN3C5DCP7
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 5.0.1
    Serial Number:     C38GKQWZDT9Y
    **** Device Sync Tests ****
    Sync tests completed successfully.
    Kindest Regards
    Daniel (Puggy858)

    Hi Diesel vdub,
    Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

  • Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out.   Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

    Everytime I try to access the itTunes Store, this is the message I receive:
    iTunes could not connect to the iTunes Store. The network connection timed out.
    Make sure your network settings are correct and your network connection is active, then try again.
    The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

    I feel you pain i'm haveing the same problems here.
    iTunes could not connect to the iTunes Store. The
    network connection timed out.
    Make sure your network settings are correct and your network
    connection is active, then try again.
    does anyone plz have some insight for us.

  • HT1768 itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, then try again.

    I keep getting this error message when I try to log into Itunes, has anyone else seen this error?  If so how did you fix it?
    Itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, and try again. 

    Have you disabled any firewall and security/antivirus programs?  This seems to have helped the vast majority of people who have posted the same problem in this forum.

  • When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

  • What do I do when it says "make sure your network settings are correct and your network connection is active" when I am trying to update or restore my ipod?

    What do I do when it says "make sure your network settings are correct and your network connection is active" when I am trying to update or restore my ipod?

    Are yo getting a network timeout error?
    Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

  • I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    Hi there pamela123456,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    -Griff W.

  • I have an Ipod 4 and when I try to update my Ipod it says make sure your network settings are correct and your network connection is active.

    I have an IPod 4 and when I try to update my IPod it says make sure your network settings are correct and your network connection is active. How do I make it update?

    Are yo getting a network timeout error?
    Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

  • When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT.  MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."

    When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT.  MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."
    Does anyone know how to solve this tiresome problem, please!?? The update is downloaded upto 723.5MB, and is required upto 723,6MB, then the error message pops out! Tnx.

    I have a quick wifi connection (Mac shows it as about 35 megabits) but I couldn't get the 5.0.1 OTA to work, I had to do it via cable to my computer's iTunes - and as I was already on iOS 5 it was only a small download, basically the same size as the OTA size.
    As the original poster is talking about a 730 meg download then I assume that they are still on iOS 4.3.5 or below and can therefore only download via their computer's iTunes - you need to be on iOS 5+ before you get the OTA option.

  • TS3694 I am trying to update my iPodtouch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.

    I am trying to update my iPod touch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.  Help!

    Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.

  • When updating my devices, I get the following message:  There was a problem downloading for the iPhone.  the network connection timed out.  Make sure your network settings are correct and your network connection is active or try again later

    When updating each of my devices (iPhones and iPads) in iTunes, i always get the same error message
    "there was a problem downloading the software for the iPhone "Mary's iPhone"  The network connection timed out.
    Make sure your network settings are correct and your network connection is active or try again later

    This is common and there are literally hundreds of posts about this exact error.
    Temporarily disable any Anti-Virus and Firewall software on the computer.

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