I cannot download software or export secure Certificate from Firefox, but can with Internet Explorer. This is crucial for meeting a deadline with an international patent Filing Today. Pls help - 555-555-5555. Sheldon

Question

I tried to download an e-filing client software from the World Intellectual Property Organization (WIPO) website [http://www.wipo.int/pct-safe/en/download/download_client.htm] using Firefox. Clicking the link to download yielded no activity. I eventually tried the same link in internet explorer and it worked. This occurred last week. I have a deadline to complete an international patent filing today; and in order to do so online, I had to request a Secure Digital ID from WIPO. It was approved and received early this morning (Central European Time Zone); and the accompanying guidelines suggested that I use the same computer and browser to retrieve the ID. This meant that since I use Firefox as my default browser my request was also made and had to be retrieved in Firefox. Following the WIPO support instructions I ran into exactly the same problem of inactivity when trying to "Backup" my newly installed ID certificate per WIPO instruction, so that it may be imported into the e-filing software. Please help as soon as you can as my patent deadline is merely hours away. Please also see a response from the WIPO helpdesk below:
Dear User,
we hereby provide the following solution / answer to your request:
Subject: Certificates (use of and different types)/26708 Answer from PCT-SAFE Help Desk:
Unfortunately, apart from revoking your new certificate and then re-enrolling using Internet Explorer, I do not see many options.
We cannot do support for external software, like Firefox, but I had a quick glance at Mozilla's support side and it seems that you might be able to resolve your problem by starting Firefox in safe mode, and/or disabling all your Firefox extensions. I have to stress the fact that this is not a procedure tested and approved by the PCT-SAFE team.
As this is an extremely time-sensitive issue please also contact me by phone so that we can work through the solution in real-time. I can be reached at 555-555-555 - Sheldon
'''Moderator edit: Removed personal information. This is a public forum. Please do not post any personal information as it may put your safety at risk -FF4L'''
== This happened ==
Every time Firefox opened
== Attempting to download from a secure server

Answer 1

Just to follow up on my findings. My last issue regarding the digital certificate was not at the time of initial download into Firefox, but my application required that I backup the certificate into a folder which can then be accessed to sign a submission generated by a third-party Client software.
After finally steering away from the digital signing route by opting for a non digital filing of my project, I later revisited the Firefox certificates list only to find that the 'Backup' button still didn't work or respond in any way whatsoever; however since I only had a single certificate on my list... I threw my hand up in the air and tried the 'Backup All' button... guess what - that worked!! My browser then navigated to a file browser which allowed me to save the certificate to a folder of my choice. Of course this was after the fact as my deadline had already passed and and I had the Administrator who initially granted my secure ID revoke it once I was blocked from downloading it by Firefox.
Just an update/FYI for y'all... But I'm not sure if this type of anomoly is due to a glitch on my computer or a glitch on the browser - but it certainly did catch me off-guard during a deadline.