I cannot download the new update - Error code: 43

I cannot download the new update - Error code: 43 -- what does that mean?

Hi Arjun,
From the cc app the preferences option is greyed-out, so I'm not able to sign out and in... yes I'm aware I'm able to update from the app directly.  The issue I found in the past is when I updated Lightroom from Lightroom itself, the cc app did not see it as being updated... still saw it as the earlier version.  So the app said there was an update and I was trying to go into cc to perform the update instead of the app....
Would be interested in hearing more about the error 43 from Adobe...
I'm attaching two screen shots, one of the error and the second of the greyed-out preference option.
Thanks,
-Erik

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