I cannot enter any letter of the serial number (just numbers). The num lock is not the problem.

Dear all, as one of the installation steps I have been asked to enter my serial number. The problem is that my serial number has letters (not just numbers) as part of it. I cannot continue with the installation. Probably someone can help me.
Regards
George

The problem is that my serial number has letters (not just numbers) as part of it.
That may be an alpha-numeric redemption code which you use to obtain a (numbers only) serial number
Redemption Code Help

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I cannot enter any letter of the serial number (just numbers). The num lock is not the problem.

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