I cannot enter the redemption code for PSE 13 .

I tried on two different computers and the code will not type in. I cannot even DL the software until Adobe accepts this redemption code.

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??

Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct

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Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
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noelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
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http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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I cannot enter the redemption code for PSE 13 .

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