I cannot fax from my Officejet 8600 Plus.

It has faxed until now. However, when I look at all of the Fax items in the 8600 display, they read: "This feature has been disabled. For more information contact the administrator." I have also seen references to the Setup.
FYI. I cannot use the Test Fax feature or any other way of determining the source of the problem or the cure, because whenever I try I get the same message, above.
How can I enable the Fax part of the 8600?

hi,
"This feature has been disabled. For more information contact the administrator." is due to your Fax function has been disabled, please following below steps to enable fax for your printer.
Precondition: Make sure your PC and printer are powered on and connected to network.
1. Follow these steps to open the printer's EWS:
     Open an Internet browser.     Enter the URL of the printer in the address box, and then press Enter.
2. Enable Fax from EWS
     go to Settings -> Administrator Settings page
     Enable the option "Fax" and Apply.
I work on behalf of HP. I am speaking for myself and not for HP.
Mango

Similar Messages

Unable to fax from mac with Yosemite on HP Officejet 8600 Plus :(

Ever since I have updated to yosemite I have been unable to fax from mac with Yosemite on HP Officejet 8600 Plus
Please help and provide needed update....

Hi @JediTiger,
Thank you for visiting the HP Support Forums. I see you are running into some fax issues with you HP Officejet 8600 since upgrading to the Mac Yosemite 10.10 Operating system. Please go ahead and get started below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro 8600 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet 8600 Plus "scanner reported error" Mac scanning

I recently purchased the Officejet 8600 Plus and have run into problems scanning. When scanning using the ADF, I frequently get a message saying, "Scanner reported an error. The scan was not completed because the operation was cancelled while scanning was in progress." The only way to escape from this situation is to turn off the OJ, power it back on, and then try scanning again. I haven't seen the issue using the flatbed, but I've used the ADF far more than the flatbed. This happens both when connected via wifi and USB, so it's not a networking problem. I have tried scanning via Apple's Image Capture as well as HP Scan and I get the error using both. I have all the latest software and firmware for both the Officejet and my Mac. I have tried uninstalling and reinstalling the HP software, to no avail. This situation is tremendously frustrating as one of the main reasons I purchased this product was the wifi scanning feature. Without a solution to this problem I will consider this product to be defective and will return it. So, any suggestions as to how to alleviate the problem? Thanks. System info: Macbook Pro 17" (early 2011)OS X 10.8.5

I have an HP MF127fw connected to Mac computers and am experiencing exactly the same problem. Scans from the ADF always fail with that same "scan canceled" message. Preview, Image Capture, or Scan from Print & Scan all receive the same error. USB or WiFi connections make no difference. What is wrong with the HP connection? Here it is 2015 and there have been over 200 viewers of the original posting regarding the inability to scan. Hasn't anyone found a way to overcome this problem?

MACBOOK PRO SPORADICALLY PRINTS TO HP NEW OFFICEJET 8600 PLUS

I bought a brand new HP Officejet 8600 Plus and have been having sporadic printing problems.
MacBookPro OSX 10.6.8
Router: Airport Extreme
Wireless printing
I also have a PC with windows and have no problems printing at all using same wireless router. When this has happened before, I have shut everything down, disconnected everything, reconnected everything, removed the printer from the macbook, added it back on and then it has worked.
This time - nothing - the document sits in the queue - says connected and . . . nothing!
Please Help!

Hi @Lyn99
Since the issue does not arise when you print from the Windows computer, we know the issue is either related to the Mac or the router, not the printer. I will happily do all I can to help you figure out what the root cause of the issue is and with any luck resolve the issue!
This printer has something called Wireless Direct. Lets enable the wireless direct, which allows the printer to broadcast its own network, then add the Mac to the printers network and see if you can print. If you can print this way, we will know the issue is not the Mac, it is the network, and if you can not print well it is the Mac
On the front panel of the printer, go to the Setup menu by arrowing over to the wrench, then select Network and choose Wireless Direct. When you have turned on the Wireless Direct, go to the Mac and click on the Airport/wifi symbol and choose the printers network (it will say something like HP Print 8600 and part of the hardware address).
Once the Mac is on the printers network, try to print from the Mac. Let me know the outcome and we can go from there.
Thanks, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can't scan in color from HP Officejet 8600 anymore

Previously, when i have used "scan to computer," the scanner would automatically scan in color when i chose "Save as PDF." Somehow, that default setting has been changed, and now if i want to scan a color document, i have to choose "everyday scan," which i think produces a much bigger file. Any advice as to how to get back to my previous default color settings with "Save as PDF?" I mainly use a Mac with OS X 10.10. Thanks!

Hi , Welcome to the HP Forums! I noticed that you cannot scan in color from HP Officejet 8600 anymore on Mac OS X 10.10. I am happy to help you with your scanning! Let's start by trying to reset the printing system, and we will see what happens! Hope this resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

OfficeJet 8600 Plus Printer Wifi not initializing

My printer has suddenly stopped initializing the WiFi antenna when powered up. I have not changed any drivers or installed any software that would affect the hardware status.
The WiFi feature was working two days ago. I keep the printer powered down when not in use. Power up this morning did not initialize WiFi.
This question was solved.
View Solution.

Hello KPharmer,
Welcome to the HP Forums!
I understand your Officejet 8600 Plus is not connecting to your wireless network. I will do my best to assist you! Have you tried reconnecting the wireless on your printer? If not, please follow these steps: (This information is stated here.)
On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch the Setup icon ( ).
Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
Touch the name of your network, and then touch OK .
If prompted, enter the network password, and then touch OK . The printer connects to the network.
Once you have this setup, I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers..

I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers. It used to print in color and just stopped. I think it may be a settings issue? I have checked the ink levels and they are all fine. When I print a diagnostic report on print qualify, the black prints well, but there is no color printing.

Okay, I had the same problem. It's most likely your printhead. All you have to due is clean it.
Note: I was sceptical of this approach but can fully attest to it's sound results as it restored my printer back to full functionality. Prior to this the printer only would print Black ink.
The print head is the carriage that holds all of your ink cartridges in the printer. On the 6500A it's super easy to remove. Opent your lid like your changing your ink cartridges. Remove all of your ink cartridges. Once they're out. There is a lever on the left side of the carrier that holdes your ink cartridges. Lift it up and the print head comes right out. Net take your print head to the sink and run it under hot water aiming towards the the four cirles were the ink flows into. Keep running it under the hot water until it is coming out clear. It's okay to run it under the bottom part too infact you'll need to inorder to get it completely rinsed out. Also don't touch the computer metal strips with your hand thought you can run water over them. Once your done rinsing use a blow dryer or a can of compressed air (thats what I did) to dry every thing out. I was able to get everything dry in about 5 minutes or so. Let it sit for a few minutes and check it again for water. I recommend moving it around to get full exposure to insure it is dry. Also if you use a hair dryer try to put it on a cold setting since there ar rubber grommets the surrount the inlet ink ports you wouldn't want to melt them with the hot air etc.. Like I said I used a can of compressed air. It's important to use a quick method of drying as mentioned otherwise mineral particles could become deposited on the unit. This won't happen with the methods as I've described because the molecules won't be able to bond since your blowint them off. Oh yeah, you'll want to place a clean peice of paper down as your blowing because at first you'll end up with a few black jet marks as your blowing. Also don't wear your favorite white shirt lol.
Okay once it's dry replace the print head carriage back in push the lever down install the ink cartridges. Close the lid then unplug the printer. Wait 5 seconds plug it back in then it will reboot and start its set up procedure kind of like whet you first bought the printer except you won't have to change any of your network or setup setting since they are saved in memory. Also be patient about the set up procedure it seemed very slow for me. Once it finishes you will be prompted to run the printer alignment process. Run the alignment process and you should be all good. If not at least you gave it a shot. If this doesn't work your going to have to pay $60 for a new printer head. Which is not that big of a deal but hey if you can fix it for free why not. If you do decide to buy a new printer head you might find deals online or ebay just make sure it's an Genuine HP print head. And lol use the Genuine HP ink cartridges. Finally make sure you print at least on colored page per month to make sure the ink doesn't clog up in the future.
Remember this suggestion is after you have run the HP clean ink cartridge procedure twice. Sometimes the clean procedure will correct the problem first. Also there is video I watched on YouTube about this just search for "Clean HP 6500 print head. Hope that helps
Once it's all dry just reinstall the printer head carriage

Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Hi
In my office I have to scan and copy many many Legal size documents per day, I recently have aquired this awesome printer Hp Officejet 8600 Plus
The first day I was able to scan a bunch of 2 sided legal paper, very awesome, but then I upgraded the printer, as always confident with the upgrades, but as a result of that I was unable to scan legal size paper again
I was reading a lot of similar issues, and i Cant believe that this is an official desicion, the printer can perfectly scan legal size papper, so the solution is to downgrade the FW to an older version, but I Cant, I tryed with Jetadmin, with OJP8600_N911gn_1232A.exe, and copying the upgrade file *.ful directly to the printer
And always the same thing:
-in the screen of the printer appears the message (Printing) for a few seconds and then backs to the home screen again
In the computter with Jetadmin it stay on 0% for hours
-With OJP8600_N911gn_1232A.exe and the modded EnterpriseDU.ini Appears an error after 20 minutes, and ask me for reset the printer
-Copying the *.ful file on the Printer, just put the Printing screen on the printer 2 or 3 seconds and then backs to the home screen.
I tryed by USb cable, ethernet and even Wireless
Is a security lock in the new firmwares?
How Can I Downgrade the printer?, is urgent, i need to scan a lot of Legal documents
And please activate the option by our own risk option, for legal scan in the next update, I'm tired and dissapointed...
thanks
This question was solved.
View Solution.

Hello BHVampire,
Welcome to the HP Forums!
I understand you're unable to scan a legal size paper after upgrading the firmware using the Officejet 8600 Plus. I will do my best to assist you! I have just sent you a private message. If you're not sure how to check your forum messages, this post has instructions.
I worked on behalf of HP.

Cannot fax from my iMac to my Officejet Pro 8500A Plus A910g

I have researched HP help and followed the directions on how to add the fax to my available printers, but when I try to fax a document, the printer prints 3 pages with one line ofcode on each but does not fax the document. If I use the fax feature on the 8500A, it works as designed. I can scan from the 8500A to the iMac and print from the iMan to the 8500A. I would like to be able to fax documents from the iMac without printing them and then faxing.

Hi A-BPlumber,
I would like to help you be able to send a fax from your mac without having to print it. Please ensure you are choosing the Fax driver next to the printer selection in the 'print' dialog box.
Please take a look at the following document to ensure you have all of the appropriate settings correct; Sending Faxes Using the Fax Utility - Mac OS X
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Cannot Access IP Web Browser Configuration Page OfficeJet 8600 Plus

Win 7 64-bit
HP OfficeJet Pro 8600 Plus
Wireless Connection
Hi:
The printout of wireless network test page shows IP address for HP Officejet Pro 8600 Plus as: http://192.168.1.104 (The HP Home Network Diagnostic Utility v4.3.0.002 also shows: 192.168.1.104)
When I try to access http://192.168.1.104 with either IE 9 or Firefox 10 I get an error message: "The website is unable to display the webpage"
But, on the same computer I CAN access http://192.168.1.103 HP Officejet 6480 web browser configuration page with either IE 9 or Firefox 10
Why I can't access the web configuration page: http://192.168.1.104
Thanks
FYI: I set the router to various other network modes, channel widths, channels and ssid broadcast on/off, and also removed power from router and printer, reconnected power and restarted computer, all these efforts did NOT allow access to http://192.168.1.104
This question was solved.
View Solution.

On the front of the printer: Setup > Network > Wireless Setup Wizard. Run it.
Next, on your PC, delete all instances of your printer in Control Panel > Devices and Printers.
Finally, re-add the printer this way:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I install an HP Officejet 8600 Plus on my Windows 8.1 computer?

I am trying to download the install software for the HP Officejet Pro 8600 Plus to my Windows 8.1 computer (Lenovo Yoga). When I click on the link to go to the page in downloads, I get a blank page that never populates. How do I get this information?

What is the full product name for your printer or the full product number?
I did not have any problem locating the driver software at the following URL.
http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe
You may need to use a different browser. If you were using Internet Explorer then try Google Chrome or Firefox.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

New officejet 8600 plus display is in Chinese not English. How do I change to English?

My brand new out of the box Officejet Pro 8600 plus front panel display came up in Chinese when I turned it on. How can I set it back to English?
Officejet Pro 8600 plus
pn: CN579A
OS: Win732 Home Premium

Hi,
I checked the machine here and if the menu is the same for all languages this should help.
Press the setup icon (if you dont see it you might need to press the right arrow once) it looks like a wrench and a gear.
Press the 5th option
press the 2nd option
you should now see a list of languages/country displayed in their native names so scroll trough it until you see US or english.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Officejet 8600 Plus e N911g - Workaround for Toolbox Ink Level display

This is with a hard wired Ethernet hookup. I bypassed the router so as to eliminate any problem passing signal thru. It worked with and without the router.
Until HP comes up with a fix for the two way communication problem that everybody is having, I stumbled on a way to workaround this.
1. Turn printer OFF
2.Start HP Officejet 8600 program from desktop icon or from HP folder in Programs.
3.Select "Estimated Ink Levels" from Shopping Resources.
4. Toolbox (Network) should appear. (The computer is unable to establish two-way communication with the device.)
5.Turn printer ON
6. Select "Estimated Ink Level " tab. Ink levels should appear. If not, then select "Refresh" once or more times.
All other tabs should also be available. This will only work one time. You will have to turn printer OFF again and start procedure over.
This worked on Windows 7 x64 and Windows XP 32bit both on the same network with a Linksys DIR-655 router.

Hello,
If you are referring to the printer display in your below description "Then abt 6-weeks ago the display option for Scanning and Display Ink Levels just disappeared,", then i guess you may have to do the follwoing....
1> While the printer is ON, unplug all the cords from back of the printer.
2> Wait for full 60 seconds.
3> plug in the power cord directly into a wall outlet ( bypass the surge / power strip ) and then into the printer.
4> If the printer is not powering on, press the ON button once to do so.
5> If the display issue still exists, then try tilting the display.
6> If issue still persists, then call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 8600 plus

I have been using my Officejet 8600 for months with an Apple router. I have a MAC, PC and Ipad that I use to print wireless. Today it stopped workig. I can set up the "wireless" on the printer and it will work for one printing, then it stops. I go and set it up again and it works again. For some reason it is not keeping the set up - any ideas? Thx.

Hi SOsantafe,
One of my favourite guides to follow for dropped connections is this one:Printer Does Not Maintain Wireless Connection
Please give the steps in it a try, and let me know how it goes
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

Cannot fax from screen on 6310.

Printer and fax were working fine but could not fax from screen. In trying to upload a new driver I messed everything up. Now in order to update I need to find driver that works. Apparently the 6310 has been discontinued with no updates available. Win XP. IE8. All help appreciated.

to be honest i have no idea then.
But in your logs i see:
18 16:47:55.138: //1866/5BE70897804F/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x466E185C, Tag=0x0, Call Id=1866,
Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)
and Cisconnect cause 47 means: Resource Unavailable, Unspecified. This cause is used to report a resource unavailable event only when no other cause will apply.
Maybe you'd better to investigate your faxserver....

I cannot fax from my Officejet 8600 Plus.

Similar Messages

Maybe you are looking for