I cannot find my Lumetri libraries for Premiere CC - how can I get them?

I think he is after the Library ..not the Presets.
ie what Ann showed him. They are in that path on my system as well.

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I have installed Adobe packages and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?

I have installed Adobe Creative Cloud for teams CC Packages which says that Acrobat XI Pro is installed. Your support page says it does not install Acrobat and I have to look in the Extensions folder for an MSI file. I have run a number of searches and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?
Also I now administer the teams and have accepted the invitation to I received to be a team member and download the apps. The admin page shows that I have been sent an invitation but does not show my account as "ACtive" unlike my other team members. I tried to use the link in the invite to accept it become active but the link displayed an error saying I had already accepted the invite... why is no account not active?
Finally what other product downloads in Creative Cloud do not actually download as part of the Creative cloud Packager for downloading the apps? e.g. acrobat and what else?

My apologies Eadeszoo I believe our support agents are unavailable on January 1.
Are you able to copy the contents of the DVD to your computer? Are you receiving any particular error messages when you are trying to install? Finally which operating system are you using?

My add-ons disappeared from my toolbar when I downloaded Firefox 17 for AOL. How can I get them back on my toolbar?

I can find all of my add-ons when I click on the Firefox icon on the upper left of my screen and click on add-ons, but they no longer appear on my toolbar where I can click on them and use them with the file I'm working in. They are useless to me now. I disabled the AOL toolbar for one session and the add-ons didn't show up. When I click on the edit buttion on the AOL toolbar, I don't see where I can add the Firefox add-ons. How can I get them back onto my toolbar?

Hi,
You can try to right-click the + after the last tab > [https://support.mozilla.org/en-US/kb/how-do-i-customize-toolbars Customize], and drag and drop the required icons. Alternatively you may also be able to include the icons via the '''Options''' in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Extensions'''.
[https://support.mozilla.org/en-US/kb/Customizing%20Firefox%20with%20add-ons Add-ons]
[https://support.mozilla.org/en-US/kb/Using%20extensions%20with%20Firefox Using extensions]
If there are problems, you can try deleting the [http://kb.mozillazine.org/Localstore.rdf localstore.rdf] file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox, and then do the customization.
To open the profile folder via Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]

TS4036 I can not find my photos or contacts. Help how do I get them back after a icloud back-up was done due to needed a new phone..

I cannot find my photos or contacts. Help how do I get them back after a iclound backup was done due to needed to get a new iphone. HELP

I believe I had leopard and I was having issues getting errors of system not being supported. I contacted Apple and was advised I needed to upgrade to snow leopard. My laptop is from 2009 and I haven't done anything to it till now. The apple rep also stated I should do a fresh install when putting snow leopard on so my laptop would run faster. Apple rep told me to get a external hard drive to put my info on it so the fresh install would reset everything to like it was brand new. I had someone help me with getting everything on the EHD.. doing the right format and such and then once that was done I put in the CD for snow leopard and hit install. Which brings me to now, with everything but my pictures. I have the EHD plugged in... now what? What do I do? I have looked in the EHD in iphoto and it was all standard images *not my pictures but images of a check mark or an arrow again not actual pictures. I don't see a folder pictures and i looked for images and found nothing. I have Applications, Included Free Designs, Library, System, User Guides and Information and Users, those are my options and non of those have a "pictures"
I have iPhoto '09 version 8.1.2 & Mac OS X version 10.6.3

I installed the trial of Media Encoder CC but cannot find the imx30 preset. Where and how can i find and install this feature.

I installed the trial of Media Encoder CC but cannot find the imx30 preset. Where and how can i find and install this feature.

In the case of the trial mode, the license to MXF OP1a format as well as MPEG2 format are not activated if you install only Media Encoder only. If this is the case, in order to activate those formats in the trial mode, please also install Premiere Pro, After Effects or Prelude and launch it at least once. After this, re-launching Media Encoder should make MXF OP1a format available.

When I select a title in the iTunes Store and click on Play in iTunes I am sent to the download page for iTunes 10 which I have already. The selected title cannot be found anywhere in my iTunes. How can I get the title in iTunes with possibility to buy it

When I select a title in the iTunes Store and click on Play in iTunes I am sent to the download page for iTunes 10 which I have already. The selected title cannot be found anywhere in my iTunes. How can I get the title in iTunes with possibility to buy it?

The issue is that your credit or debit card credentials must be associated with the same country where you reside in order to purchase iTunes content.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching the billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations, although it’s worth nothing that features like iTunes in the CLoud and iTunes Match are designed to work best when using a single iTunes Store account, as you can only switch accounts with these services every 90 days."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

If I buy a book for my ipad , how can I get it to my wifes ipad so she can read it ?

If I buy a book for my ipad , how can I get it to my wifes ipad so she can read it ?

If you share the same Apple ID she can download it again on her iPad in the Past Purchases Tab of the iBooks Store, just find the book in the purchased section and download it again.
If she doesn't use the same ID, you cannot share the book.

HT4623 The icons for my camera and facebook have disappeared. How can I get them back

I installed IOS6 recently on my IPhone and now my camera and facebook icons have disappeared. How can I get them back? Help!

For your camera, go to Settings>General>Restrictions and be sure that Camera is set to On. Don't know why you can't find FB, be sure you checked all your screens and inside all your folders.

I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???

I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
This realy works??

Where is the backup of the media and other important files from the computer? Ultimately, it is the users responsibility to ensure that backups exists. Waiting until there is a problem to decide to do a backup is not smart. Would you wait until a fire started in your home to call the insurance company and inquire about homeowners/renters insurance????
In the event that no backup exists (stop being lazy.... keep backups of YOUR data and other important files):
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this.

I deleted some videos on my ipad before synching with my library, and now I can't find them. How can i get them back?

I deleted some videos on my ipad before synching with my library, and now I can't find them. How can i get them back?

Do you live in the United States? If you do then you can download them again for free - as long as the movies are available for free downloads. Apple has not forged agreements with every movie studio yet so you just have to check.
Launch iTunes, and tap on the purchased tab. In the upper left corner you will see a "View" button. Tap that in order to toggle among music, TV Shows and Movies. Select Movies and then see if the movies appear. If they do, tap the Movie icon and then tap the cloud icon next to the icon in order to begin the download.
You have to use the same Apple ID that you used to purchase them.
If you do not live in the U.S. then you will have to purchase them again.

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?

I recently purchased QuickTime 7 Pro to convert avi files to mov files for editing on Imovie. However, QuickTime won't play the files. How can I get them to play and how can I convert them to mov files?
Both the AVI and the MOV file extensions refer to the file container and not the compressed data the file contains. Both are generic file containers in that each may contain any valid combination of audio and/or video data that is compatible with the codec component configuration of the system on which the file was created. On the other hand, whether a file is playback compatible, conversion compatible, and/or edit compatible depends on the data actually contained in the file container. So, you are basically dealing with two separate issues here—the container and what is inside it.
Basically, if you want to make your files ediit compatible with iMovie, you must change your file container to one that is acceptable to iMovie and convert the data to edit compatible audio and/or video compression formats as may be necessary. The best approach is to determine what codecs were actually used to create the original AVI files and add them to your system if possible. In most cases a codec package like Perian can be added to your system's codec component configuration to may the AVI file playable. Once they are playable, in the QT 7 app then they can be chnged or converted to file types and compression formats that can be edited in iMovie. (While Perian handles most codecs commonly used to create AVI files, it does not handle all possibilities and, while the Perian codec package still works under cureent Mac OS versions, its development group has decided to drop further development/support of the package.)
Background: AVI is a file container originally developed by Microsoft back in 1992 but for which official support was discontinued about 11 years. Despite its limitations, Windows users still tend to use this file based on its open source ease of use and generic nature, thus, making its use so popular that most users are unwilling to switch to more modern but less generic file types. Since some AVI legacy compression formats have never been transcoded for the Mac or use beyond OS 9 or OS X PPC platforms, it is often important to know what specific compression formats are contained in the AVI file to know which codecs to add to your system and which not to add in order to avoid possible codec conflicts.
You can use many different converters to convert AVI files to iMovie edit compatible files. Most third-party apps contain their own buit-in codecs which do not relay on the Mac codec component configuration. Free ones, like HandBrake, usually have limited conversion capabilities while those that have more varied outputs are usually commercial in nature and will cost you additional cash. QT 7 Pro or the free MPEG Streamclip app allow you to access you own system's component configuration and use any available codec component like DV, AIC, MPEG-4, H.264, Photo JPEG, etc.—all of which are iMovie compatible for editing purposes—but only after making the AVI file QT 7 player compatible.
In order to determine what compression formats wewre used in your AVI files you can
1) Try checking the Finder "Info" window,
2) Use the "Inspector", "Media Info", or "Properties" window of any player app that will open the file, or
3) Use a general media utility app like "MediaInfo" to read the file characteristics.

I have random excel files on my desktop that cannot be deleted. What are these and how can I trash them?

I have random excel files on my desktop that cannot be deleted. What are these and how can I trash them?

They appear as mounted DMG files.If you right click on them mdo they have an Eject entry?
Have you set the OS to Show All Files with a terminal command? If so take that off for now.
Look in your Home folder (Users/UserName) and then the Desktop subfolder under it. Do you see all these files/folders/drives?

Open in finder icon was deleted by someone. How can I get that back?

Open in finder icon was deleted by someone. How can I get that back? The open in finder was a upsidedown arrow. All of my downloads went to that open in finder on my dock. Is there anyway I can get that icon back? I have a macbook.
Thanks!

macjack wrote:
You can click and hold for Options > Fan
CS probably has a screenshot for ya.
Can't post screenshots anymore, I'm scared you'll make me tidy my room
But, no fear anymore so here we go.
and now I can't post a screenshot because an error has occured grrr.
Rightclick the downloads folder in the dock, select Display as Stack and 'View as Fan'

My iphone is broken,and i came to store to change a new one today. When I come home, I found I lost my backup and may be mistake is made during before backup.The information in my previous iphone is really important for me? how can I get the backup back?

my iphone is broken,and i came to store to change a new one today. When I come home, I found I lost my backup and may be mistake is made during before backup.The information in my previous iphone is really important for me? how can I get the backup back?

If you don't have a backup then the only possible solution is to go back to the store and see if they can get your old phone and create a backup of that. I know very often that Apple employees will wipe the returned iPhones clean before shipping them back to wherever they ship them.
When you say your old phone was "broken" does this mean it is dead and won't turn on?
Do you have a Time Machine backup of your computer, or a clone that might have this info on it?
Other than that I hate to say you may be out of luck. Time Machine and/or a cloning program performed regularily will inevitably save your a** in situations like this.
Good luck
PM

HT1727 i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

If you bought them on your iPad then you will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to the Tones part of your computer's iTunes library and you can then sync them to your iPhone - ringtones are a one-time only download, so you won't be able to redownload them directly on your phone.

I cannot find my Lumetri libraries for Premiere CC - how can I get them?

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