I cannot find the add media option

I have tried to download a file to my laptop and cannot do it as Adobe cannot find the port the camera is connected to,
Cannot get tech sujpport on the phone because Adobe does not believe in Customer service.

student541
What version of Premiere Elements are you using and on what computer operating system is it running?
What is the brand/model/settings of the camera that has recorded your video? What type of a connection have you made
between the camera and the computer - USB.
What happens - by any chance have you gotten to the Add Media/....../Video Importer, and the Video Importer is not showing your
camera in the Source field?
Have you tried to transfer the video from the camera to a computer hard drive location and, from there, import
that into Premiere Elements, using the program's Add Media/Files and Folders (versions 11 and 12) or Get Media/Files
and Folders (versions earlier than 11).
The answers will be in the details.
We will be watching for your follow up.
Thanks.
ATR

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