I cannot find the backup of my phone on iTunes after new software download

I recently had to download new software for my husbands iPhone 4. It had not been updated in over a year. I synced his phone and made sure there was a fresh backup. After I downloaded the new software and installed it on the phone it will not find his backup. iTunes also does not show his phone as one I'm able to select. I is recognizing it as a new device.

Check iTunes for the back up.
Windows: Edit>Preferences>Devices>Device Backups
Mac: iTunes>Preferences>Devices>Device Backups

Similar Messages

  • I backed up before restoring my iPod and I cannot find the backup

    I recently had issues with a forgotten passcode so I restored my iPod, but I also backed it up beforehand, and now I cannot find the backup, it had really important notes and the only notes that were deleted were the important ones. Can someone please help me?? I've tried WonderShare Dr Fone for iOS and other programs and none of them show the backup.

    If you backed up to iTunes then what is listed in iTunes>Preferences>Devices?
    Where are iTunes backups stored on your computer
    The folder where your backup data is stored depends on the computer's operating system. Make sure the backup folder is included in your data-backup routine. iTunes places the backup files in the following places:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    The "~" represents your Home folder. If you don't see Library in your home folder, hold Option and click the Go menu.
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press Return.
    For how to restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes

  • I cannot find the next and previous button in iTunes get info menu? Is there anyone that has also experienced this problem that can help me please

    I cannot find the next and previous button in iTunes get info menu?
    Is there anyone that has also experienced this problem that can help me please
    I have the lates version of Itunes

    I have managed to figure out how to solve this problem, after looking around I saw a lot of people kept saying makesure it is list view however this still did not work, I found the only way for me get these buttons back was to change the Movie to a TV Show and only then did the "Next" and "Previous" button appear. Right Click> Get Info > Options > Media Kind and then Select TV Show, this is extremely inconvienent but the only way that I found that has worked so far.
    Hope this works for you too!!

  • Time machine cannot find the backup disk, need to reset but previous data cannot be accessed.

    Lately, my time machine/time capsule has the problem to find the backup disk in the time capsule and cannot perform the backup. I have to reset (at the back of the unit) then the backup can start again, but I can only access the backup data since the last backup, all my previous backup data is no longer available.
    Does anyone face the similar situation and how to fix it?

    Hi there!
    Did you try upgrading to the latest WD Firmware?
    It fixes the following:
    WD Universal Firmware Updater 3.1.0.10:
    Fixes:
    Now works with 10.7.x (Lion OS-X)
    Now works with new My Book Studio (without Electronic Paper Display), new MyPassport for Mac, and new My Passport Studio model.
    Made device detection more robust.
    Here's the link to the firmware:
    http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfGeneric&os=ma c
    Regards

  • HT201268 I cannot find the REPORT A CONCERN button under iTunes 11.0.1

    I am trying to have my podcast removed from iTunes as we have a new one and do not want this old one appearing. I have followed all the directions above but when I locate my podcast, I cannot find the REPORT A CONCERN button under the podcast title to the left. This is driving me insane and I need this done ASAP! Please help!

    Thank you for your advice.
    Unfortunately that's not good enough for "Podcast program distribution".
    > HT1818: How do I remove my podcast from the iTunes Store catalog?
    Do I have to use iTunes 10 or lower ONLY for this purpose ?…humm

  • HT1420 I Cannot find the "authorize this computer" on my iTunes store menu

    I cannot find the 'authorize this computer' option in the itunes store menu.....

    Welcome to Apple Support Communities
    iTunes 11 for Windows has the menu bar hidden. To show it, hold the Alt key and choose the Store menu (on the menu bar) > Authorize this Computer

  • TS1387 I cannot find the list of my music on itunes when i plug my phone in although i can find my husbands itunes music

    I am not sure what i have to do i just wanted to delete some items off my phone and add on some old tunes. i normally have to just tick or untick but cannot find my music with phone plugged in howver can find hubbys music. we do share a library but i have never had this problem before. please help

    Check iTunes for the back up.
    Windows: Edit>Preferences>Devices>Device Backups
    Mac: iTunes>Preferences>Devices>Device Backups

  • Nokia Search cannot find the items on my phone

    The Nokia Search function seems to fail to find items on my phone. This happens to Contacts, Email, Calendar, Notes. And the failure is consistent. Is there some indexing process I have to go through before the Search function would know how to search the whole phone?
    I would think one of the most important feature for a smartphone is the search own data function. It that doesn't work, well, then the phone is not very smart, is it?

    same here, E71.
    Had a long discussion with Nokia Care....
    i wanted to search for phone-numbers, sometimes it finds, sometimes not.
    Ended up with the information, that obviously only the first entered number (regardless which type or category) is included in the search...
    So if i first enter mobile-number, then home-phone... it would only find the mobile-number. If i first enter home-phone, then mobile... it would never find the mobile... only the home-phone.
    Latest firmware seems not to solve the problem.
    So in my eyes... the search-function is very very weird...

  • I lost my iphone on holiday and now I have a replacement I cannot find the backup I made a month ago.  Have I lost everything?

    I definitely backed up my iphone 4 which was on iOS6 to my laptop.  I then lost my iphone and have got a replacement which was already on iOS7.  I have tried to restore the backup I made before I went away and I the most recent backup I have is from may last year! Where are all the backups I have made?  I need some of the apps and info which is on this backup.  I have checked  C:\Users\James\AppData\Roaming\Apple Computer\MobileSync\Backup but there are only 6 folders in there.

    In iTunes, on your computer, in the menu on the right is a "Purchased" option.  Music is the default I believe and you can download it all or select whichever you want.

  • HT1551 I cannot find the rental we just paid for, and there is no downloads folder..?

    My husband hit the wrong button, so now we supposedly have rented a movie, but it's not downloaded.  We are prompted to go to the downloads folder, but we cannot find one.  Help?

    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • How to change apple- id on icloud. I have an old apple id but dont rembember password. When I ask for new passord I cannot find the reset mail anywhere. I have a new id that works in Itunes. What to do :( ?

    I have an old apple ID which doesnt work, i am not using that one and I dont rembember the password. On Icloud this old ID appears and cannot be changed to the new apple ID I use. When I ask for new password sendt by mail for the old apple ID nothing happens Maybe this ID is connected to an old and inactive email account- i dont understand. Anyone knows how connect Icloud to my new appleID when I cannot activate the old one or get new password ????

    settings->iclound and logout of the old appleID account

  • I cannot find the apple tv icon on my iTunes when I plug in the apple tv unit to my mac book

    How do I restore my apple tv when I cannot get the apple tv icon to appear on my iTunes when I connect my apple tv to my macbook?

    You have to use a micro-usb cable
    Here's a manual with a screenshot. In iTunes 12, the ATV logo is just about in the same spot, but without the actual words "apple tv" next to it:
    Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

  • TS3992 Just upgraded to OSX 10.8 I cannot find the Backup application

       Also, no Storage and Backup settings under Settings->iCloud.  Any thoughts ?

    No confusion.   My iphone does have a backup utility in  Settings->iCloud.   When i checked iCloud documentation for Macs it shows that this should also exist for OSX.   iCloud documentation shows that Backup should be available via a Backup application and/or Settings->iCloud->Storage and Backup    I have neither on my Macbook..

  • I cannot find the airplay icon my phone

    How do I use airplay with the new iOS?

    Hi Paul,
    As long as you are on the same wifi swipe up in control centre and it will appear next to the airdrop button.
    I hope that helps.
    Ben

  • My old computer crashed and I cannot find the music i previously had on itunes, have I lost it all?

    Hello  My Old computer crashed and I have a new computer.    I found itunes and signed in to my acccount,  However I don't see any of my music I had loaded onto it or any music I had previously on my playlists  Have I lost it all?

    If you have the content on a device, the following user tip might be of some help:
    Recover your iTunes library from your iPod or iOS device

Maybe you are looking for