I cannot forward e-mail. The send icon is greyed out.  It sometimes happens when I hit reply as well, or new message.

I would be so so so grateful if you could help!

Is this a POP account, or an Exchange account? It's probably not a problem with Mail, but more likely your Preferences are the culprit.
Check Mail Prefernces > Accounts > Account Information to see if there's an entry for the Outgoing Server, or if None is chosen. If none is chosen, you'll need to enter the SMTP server for that email account and then try it again; that should resolve the problem.
You should also use the Connection Doctor to see what it says: Window > Connection Doctor.
Post back with results.

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