I cannot get a working serial number for Elements 9. Adobe and Dell keep sending me back and forth

Elements 9 worked fine. It had been preloaded by Dell. I had a hard drive go bad and put in a new one. When I re-installed it Elements said the serial was invalid. Dell says it is an Adobe license and I must deal with them. Adobe sent me to the point of purchase (Dell). Dell says the yellow sticker on the disc sleeve was attached by Adobe and the serial number on it was assigned by them. If that is the case Adobe should rectify this. I paid for a product and nobody has been willing to help me out. I've spent 2 hours going back and forth with Adobe and an hour with Dell. This crap is giving me an upset stomach.

and it's not likely anyone in a forum can solve this for you.
you might let someone else try entering that license number (should be 6 groups of 4 digits).  sometimes the fingers and brain do and see something repeatedly and miss the obvious.
Error "The serial number is not valid for this product" | Creative Suite

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