I cannot get adobe air to run keep getting error message 'damaged or broken'

Adobe air problems will not run despite several attempts to install and reinstall. Keep getting error messages - file damaged or broken - reinstall or contact Adobe Help

Follow the steps mentioned in the Knowlegdebase article:-
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html

Similar Messages

  • Need help getting adobe air to run on windows

    how do i get windows to recognize adobe air as a program to open a .swf file?

    Hello,
    Unfortunantly, I'm not quite good in JavaScript to give you a good response. But I can you give you an advise, that can help you:
    1. Add a simle system.out.println("Init called!"); message in public void init() method of the servlet RefreshInfo.
    2. Try to access servlet by simple browser request "http://localhost:8080/yourApp/RefreshInfo".
    2. If the message "Init called!" appears in the Tomcat console, your servlet code is correct and the serlet is described properly in web.xml . In this case, the possible problem is in the JavaScript code.
    Good day,
    http://www.myjavaserver.com/~voronetskyy/

  • Help - I am trying to dowload adobe air, but I keep getting error message #0

    Hi,
    I am the administrator, I am the only account on the computer. What is happening?

    For an issue like that you should either call the Apple help line or (and this is the option I use most often, and with good success) go to apples support page. There you can search for answered questions and if you dont find an answer then you can write a question and hope it gets answered. There are many people on that page that are quite good at trouble shooting and suggesting fixes. To find the support page go to apple.com and in the upper right side of the tool bar of Apples page theres the word support, the rest is easy. Good luck.

  • Cannot install Adobe AIR and CS6 suite

    Hi folks,
    Lets start with: i am the build in local admin account! i did run as admin! and as far as i know i got rights on everything.
    Windows 7 SP1 64bit.
    I did try selective boot through msconfig, and i did try it also in safe modes in the most minimal state.
    Creating a shortcut with the "-uninstall" string obviously not work, because there is no more installation of Adobe air or CS6 products installed on my machine.
    This is what the Adobe AIR installer log tells me,
    [2013-07-16:14:03:48] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
    [2013-07-16:14:03:48] Commandline is:
    [2013-07-16:14:03:48] No installed runtime detected
    [2013-07-16:14:03:57] Relaunching with elevation
    [2013-07-16:14:03:57] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air28d5.tmp\adobe air installer.exe -ei
    [2013-07-16:14:03:57] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
    [2013-07-16:14:03:57] Commandline is: -stdio \\.\pipe\AIR_4580_0 -ei
    [2013-07-16:14:03:57] No installed runtime detected
    [2013-07-16:14:03:57] Starting silent runtime install. Installing runtime version 3.7.0.2090
    [2013-07-16:14:03:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
    [2013-07-16:14:03:57] Runtime Installer end with exit code 7
    [2013-07-16:14:03:59] Runtime Installer end with exit code 7
    Runtime Installer end with exit code 7 Also shows up when trying to install any CS6 Products.
    I googled my cute little hiney off, for almost 2 full days now.. spent alot of time in the Win7 register and in deep hidden windows folders.
    As far as i know i completly removed Adobe Air and CS6 products.
    Also tried the adobe creative cloud cleaner tool everyone is talking about, but it not even start on my machine?!
    Why the hell! i cannot install Adobe AIR or CS6 Products?
    If you need more information, i am happy to give it to you.
    PS
    Adobe flash, shockwave and Reader work perfect?!!?!?!?!
    I leave problems reports about Adobe CS6 products out of this discussion for now, because i have a feeling that the problem is connected with eachother.

    Hi,
    I found requirements for Flash and Air on Android from following Sites:
    http://www.adobe.com/products/air/systemreqs/#mobile
    Android devices
    VGA: Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only; Hardware Vector FPU
    WVGA: Dedicated Cortex A8 (ARMv7) 800MHz App Processor; Hardware Vector FPU
    Google Android™ 2.2 or later
    256MB of RAM
    http://www.adobe.com/products/flashplayer/systemreqs/
    VGA
    WVGA
    WSVGA (1024x600)
    WXGA (1280x800)
    Hardware requirements
    Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only
    Hardware Vector FPU
    Dedicated Cortex A8 (ARMv7) 800MHz App Processor
    Hardware Vector FPU
    Dedicated Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Dual-Core Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Operating system
    Android™ 2.2*
    If I am getting it correctly, both requires same ARM version, and Hardware Vector FPU.
    But I have found many devices, where Adobe Flash is installed and running. (If market does not show Adobe Flash, device manufacturer provides flash apk which works)
    But can not install Adobe Air. Market does not show Adobe Air.
    Is there any way to sort this out?
    I get feeling that as Flash is more popular software, people have got patched version for the same. But for Air, it does not exist.
    Thanks

  • Cannot install Adobe Air on Android phone

    I cannot install Adobe AIR on my Android phone (v. 2.2.1)
    I search for "Adobe AIR" in the market and the app is not found. 
    So, I downloaded an app that was build to run in AIR and when I launch it, I get an alert "This application requires Adobe AIR.  Install AIR now?"  I click Install and I get an alert "The requested item could not be found."
    Then I installed the Amazon store and purchased (for free) Adobe Air, but it too fails on install. 
    I can't believe this is an issue w/ my phone.
    Anyone know what the issue could be?
    Thanks!

    Hi,
    I found requirements for Flash and Air on Android from following Sites:
    http://www.adobe.com/products/air/systemreqs/#mobile
    Android devices
    VGA: Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only; Hardware Vector FPU
    WVGA: Dedicated Cortex A8 (ARMv7) 800MHz App Processor; Hardware Vector FPU
    Google Android™ 2.2 or later
    256MB of RAM
    http://www.adobe.com/products/flashplayer/systemreqs/
    VGA
    WVGA
    WSVGA (1024x600)
    WXGA (1280x800)
    Hardware requirements
    Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only
    Hardware Vector FPU
    Dedicated Cortex A8 (ARMv7) 800MHz App Processor
    Hardware Vector FPU
    Dedicated Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Dual-Core Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Operating system
    Android™ 2.2*
    If I am getting it correctly, both requires same ARM version, and Hardware Vector FPU.
    But I have found many devices, where Adobe Flash is installed and running. (If market does not show Adobe Flash, device manufacturer provides flash apk which works)
    But can not install Adobe Air. Market does not show Adobe Air.
    Is there any way to sort this out?
    I get feeling that as Flash is more popular software, people have got patched version for the same. But for Air, it does not exist.
    Thanks

  • HT1338 I am having problems opening videos on my MacBook Air. I keep receiving the message to download Adobe flash player. I have gone to the site an downloaded it several times. It shows it is actually downloading, but still receive the message.

    I am having problems opening videos on my MacBook Air. I keep receiving the message to download Adobe flash player. I have gone to the site an downloaded it several times. It shows it is actually downloading, but still receive the message.

    Hi..
    Assuming you are using Safari ...
    Quit Safari.
    Open System Preferences > Flash Player then select the Storage tab. Click: Delete All
    Now uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS
    Make sure to uninstall the currently installed Flash plugin first.
    Launch Safari From your Safari menu bar click Safari > Empty Cache
    Now try a video.
    BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.

  • Cannot install Adobe Air on new MacBook Pro - Help!

    I have a brand new MacBook Pro and I am trying to install a program from Real Networks called Rinse (cleans up your iTunes).  When installing Rinse, I get a message that says the program requires Adobe Air and that I will need to download and install it.  I have downloaded the Adobe Air install program from the Adobe site, however when I go to install it, it either does nothing at all---or it gives me an error message that I need Adobe Air in order to install Adobe Air (makes no sense).  Specifically, I get the message below:
    This application requires a version of Adobe AIR which cannot be found.
    Please download the latest version of the runtime from
    http://www.adobe.com/go/getair,
    or contact the application author for an updated version.
    Any help or suggestions would be greatly appreciated.  Thanks!

    Hi,
    I would recommend you try downloading Adobe Air from this link : Get Adobe Air.
    You will have to manually select the operating system and version before you begin the download.
    If you continue to have the same issue, I would recommend that you post it in the Adobe Air Forums.
    Thanks

  • Cannot install Adobe AIR 2.0 on Windows 7 64.

    Each time I run the Adobe Installer I get the same error.
    An error occured while Installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
    I am the administrator and I uninstalled the older version of Air, verified that the folder is no longer in C:\Program Files (x86)\Common Files\Adobe Air\ before running the 2.0 install.
    Here is the install log files is this a known issue when installing on a 64 machine.
    https://acrobat.com/#d=e9wGsZkf6y0lEHIK2pl33A
    and the temp install file
    https://acrobat.com/#d=NLM6*0l5zCHp4rfuGYvlcw
    I'd appreciate any advice, thanks.

    Chris, thanks for the quick reply!
    Yes, this is a Windows 7 Enterprise x64 Install
    I was able to find the log file with your assistance.  Here is what I see:
    [2010-10-19:16:33:07] Performing runtime install
    [2010-10-19:16:33:07] UI SWF load is complete
    [2010-10-19:16:33:07] UI initialized
    [2010-10-19:16:33:07] starting user confirmation
    [2010-10-19:16:33:07] Version of this installer: 2.0.4.13090
    [2010-10-19:16:33:07] Installation type: new
    [2010-10-19:16:33:10] starting elevated install
    [2010-10-19:16:33:16] subinstaller: starting install
    [2010-10-19:16:33:16] subinstaller: Scheduling runtime installation operations
    [2010-10-19:16:33:16] subinstaller: Scheduling an MSI install operation
    [2010-10-19:16:33:16] subinstaller: Beginning runtime installation
    [2010-10-19:16:33:16] subinstaller: Beginning install
    [2010-10-19:16:33:16] subinstaller: Installing c:\users\sstruzik\appdata\local\temp\airba4b.tmp\setup.msi
    [2010-10-19:16:33:20] subinstaller: Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\sstruzik-\AppData\Local\Temp\flaFF07.tmp\temp
    [2010-10-19:16:33:20] subinstaller: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    [2010-10-19:16:33:20] subinstaller: Deleting C:\Users\sstruzik-\AppData\Local\Temp\flaFF07.tmp\temp
    [2010-10-19:16:33:20] subinstaller: Rolling back install of c:\users\sstruzik\appdata\local\temp\airba4b.tmp\setup.msi
    [2010-10-19:16:33:26] subinstaller: Rollback due to error complete
    [2010-10-19:16:33:26] subinstaller: error during install: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    [2010-10-19:16:33:26] Failed during elevated install: error 2038 Error #2038
    [2010-10-19:16:33:26] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    I'm all ears and open to any suggestions on this.  I work 8a-5p eastern.
    Thanks!

  • Cannot download Adobe Air on Windows 7.

    I cannot download Adobe air to my computer. I consistently receive the following error message: An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I have tried turning off my anitvirus program although it says it is safe.

    I am having the same error message upgrading Adobe AIR 3.8 to 3.9. Fully patched and up-to-date Windows 7 Ultimate 64 bit. Windows Installer Service is verified running. Logitech proceses have been stopped. Antivirus program has been paused. That exhausts all the solutions I can find on the web! I have another computer with the same OS that is not having the problem ... hmm.

  • Cant get Adobe Air to download

    I have windows 7 and I cant get Adobe Air to download not even if I run it as administrator. I need Adobe air to run my Cricut.

    you successfully downloaded adobe air but are not able to install it?
    if yes, what file (name and extension) did you download and what is its file size?

  • I'm trying to connect to my work's VPN.  I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable.  I know that's not the case because my coworkers are connected. Can someone

    I'm trying to connect to my work's VPN.  I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable.  I know that’s not the case because my coworkers are connected. Can someone please help me? 

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • What Crap. And you cannot uninstall Adobe Air

    Adobe is really losing my vote on trying to do things it knows nothing about. This media player is one prime example.
    But you cannot uninstall Adobe Air as it is needed for Adobe Acrobat. Adobe is not tying things together using Adobe Air. So I guess Air has to stay.
    But Adobe Media Player. What a piece of sh*t. I have .flv files on my computer that i created and could not even clear the most recent files played. And if I threw that file away, the video stayed on the list with a purple triangle saying error. Yea, no sh*t Adobe, I threw it away so take it off the list or let me clear the recently played files.
    Adobe is just getting into bed with more companies and this is just another example of no user control and blatant commercialism on Adobe's part.
    Screw Adobe on this one. Not even an uninstaller and by the way, I am on the Mac. I just trashed the program and when I tried to trash Air, that is when it said Acrobat uses that.
    For shame Adobe. Think next time.

    Please try enabling installer logging to get a better idea of
    why the uninstall is failing. If you can post that log, I should be
    able to help further. See
    http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html
    for instructions.
    Oliver Goldman | Adobe AIR Engineering

  • Cannot dowload Adobe Air???

    As corrected by my discussion panel friend, OrangeMarlin, I should have directed this question to this support community vs. the MacBook Pro community!
    Anyways, since upgrading to Lion, I've had to un-install Adobe Air from my laptop.  The reason is that a supported software is required to be run on Air and I was getting error messages from this supported software.  However, I am now unable to reinstall Adobe Air.  I'm getting repeated messages that I need to download a new version of Adobe Air??  Each time I go to Adobe's site to download it, I get the same message.
    Did something change with the Lion OS?  Is anyone else having these issues with Adobe Air?  And if so, what solution, if any, have you been able to determine.
    Thank you.

    As corrected by my discussion panel friend, OrangeMarlin, I should have directed this question to this support community vs. the MacBook Pro community!
    Anyways, since upgrading to Lion, I've had to un-install Adobe Air from my laptop.  The reason is that a supported software is required to be run on Air and I was getting error messages from this supported software.  However, I am now unable to reinstall Adobe Air.  I'm getting repeated messages that I need to download a new version of Adobe Air??  Each time I go to Adobe's site to download it, I get the same message.
    Did something change with the Lion OS?  Is anyone else having these issues with Adobe Air?  And if so, what solution, if any, have you been able to determine.
    Thank you.

  • I'm trying to download some purchased TV shows to my iPad Air.  I keep getting the dreaded Download Error Tap to Retry Message.  I've signed out of iTunes and back in.  I've updated my software.  I have plenty of room for them on the Air.  Help?

    I'm trying to download some purchased TV shows to my iPad Air.  I keep getting the dreaded Download Error Tap to Retry Message.  I've signed out of iTunes and back in.  I've updated my software.  I have plenty of room for them on the Air.  We are taking a long flight this week, and I wanted to have something new to watch.  I've read through lots of threads on this but I can't seem to find a good solution that I haven't tried.
    If I can get them to download them on my iMac computer, can I then transfer them to my iPad?  How is this done?  (Please pardon an older lady's ignorance, and thank you for any assistance!)
    Jody

    Hello jody5758
    Continue your troubleshooting with the article below. IT will walk you through checking the Date & Time as well as checking the settings of your router to ensure a proper connection.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

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