I cannot get Adobe Photoshop Elements 12 & Adobe Premier Elements 12 to download properly.

I have tried to use the Alkamai Dowload Manager and the Alternate Download method to downlown the 7z file.  After what appears to be the end of the download (file 1 of 2), A new directory type screen appears with 2 files ....12, and Readme.  The screen suggest I add , Extract , but when I extract, nothiing happens.  I am very frustrated and am stuck on the very 1st download.  I need some technical assistance to get my issues resolved.  Thank you

if you use a direct download (via prodesigntools.com), you will download an exe file and may (if it's a multi-file download like for windows) download a 7z file (which should NOT be extracted).
download the installation file(s) to a new directory and click (or double click) the exe.  if you have windows and there is more than 1 install file, make sure both complete downloading before clicking the exe.

Similar Messages

  • I have download photoshop elements 12 / premier elements 12 / Adobe is missing have to download all parts, ask to look for an app in the store what does it mean ?

    Hi,
    I have brought the Adobe software photoshop elements 12 / premier elements 12 wish i have download the trials
    having problems please advice.
    Regards. 

    download both files 1 of 2 and 2 of 2 for each program.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Adobe Photoshop 11 with Premire Elements.

    I purchased this program the first weekend in August and have worked on learning it and creating a slide show of our recent trip to Africa almost every day -- a whole month.  In the preview it is perfect but when it shows on the TV it is blurry. Even when I preview in full screen on my PC it is a tad blurry and the letters are a little choppy.  I have read some other comments and I cannot figure out what I am doing wrong.  I created the slide show in the Organizer, choose output and the DVD NTSC 720x480 setting, I rendered it, and then burned the DVD.  I have made six DVD trying different setting and nothing is working.  I had an old program that I created slideshows with and had success on all my DVD's but decided to buy Adobe Photoshop 11 with Premire Elements because I wanted to have more options with my photos.  I have spent so much time on this project and I am so disappointed with my final product that I could cry!  The slideshow only runs 45 minutes so it is under the 60 minute maximum. It shouldn't be this hard -- HELP!!

    Nipomojean
    Thanks for the follow up. Sorry that your news was not better.
    I do not work for Adobe nor am I affiliated with it in anyway. So, what I am about to say is addressed solely in your interests.
    If you have confidence in Pinnacle Studio and you can get the slideshow video you want, then go with that. Some even suggest the use of Windows Live Movie Maker and the Windows DVD Maker for creation of the DVD-VIDEO on DVD disc.
    But, if you think that you want to give this one more try, I will work with you (step by step, all the steps) through this thread to try to get you a good quality Premiere Elements video representing your slideshow. Just let me know:
    a. number of photos, original pixel dimensions
    b. any videos going into this slideshow, what format
    c. is this going to be DVD-VIDEO standard 4:3 on DVD disc or DVD-VIDEO widescreen on DVD disc?
    d. are you applying pans and zooms
    e. what transitions are you using
    f. what effects are you using
    As reference point, what is the basic problem...playback quality of the DVD-VIDEO produced? Where are you playing it..on computer of TV DVD-Player or other.
    I will go as basic or technical as you want so that we get the job done. If I write something and you think "What in the world is that person talking about?", do not hesitate to communicate that to me. It will not hurt my feelings. I will rewrite what you do not understand. But in sync follow up on both sides is important.
    Whatever your decision, we wish you success.
    Thanks.
    ATR

  • Issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4

    Since upgrading to the final version of OS X 10.10 Yoesemite I have issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4. I don't recall their being any issues while I went through the Beta testing process.  The Adobe products (PSE and PE) give me a configuration message "error 16" and it tells me to uninstall and reinstall. I have done this a few times/  It seems to go through the whole install process until the startup where it crashes.  I downloaded PSE 11 and at least it starts up but I haven't used it to do anything.  Also DiskWarrior 4.4 does not load up from the hard drive anymore (error message) and when I boot it up from disk is doesn't give me the option of correcting permission when repairing files and folders.
    At lease all of otheother software including Photoshop Lightroom 5.6 seem to be working.
    Very sad

    Barbara,
    Yes, I accessed the "updates" menu from the Help pull-down menu.  I also accessed the updates using the Mac Terminal application with results shown in my original post.  Regardless of whether I used the Help menu or the Mac Terminal app, the AAM tool still responded with:
    Update Failed
       Updates could not be applied
       The error log file may help you in identifying the problem.  The, try updating again.  If the problems persist, contact customer support for further assistance.
      The error log file read as follows:
       Photoshop Camera Raw 8.5
       There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
       Looking at the the output of the Mac Terminal app, it shows:
       ... hdiutil: attach failed - no mountable file systems
       Is this relevant?
    Regarding your follow-up message pointing to:
    Update 12.1 installation errors | Photoshop Elements, Premiere Elements,
    the files referenced in this link are present, are correctly named, and they are in the correct locations, so it would appear that these issues are not related to the ACR 8.5 update problem
    Thanks

  • Having my photoshop cs6 crash on me.Here is the error i get:Process: Adobe Photoshop CS6 [331] Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6 Identifier: com.adobe.Photoshop Version: 13.0.5 (13.0.5.44) C

    Process: Adobe Photoshop CS6 [331]
    Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
    Identifier: com.adobe.Photoshop
    Version: 13.0.5 (13.0.5.44)
    Code Type: X86-64 (Native)
    Parent Process: launchd [134]
    User ID: 502
    Date/Time: 2013-09-12 07:54:38.278 +0200
    OS Version: Mac OS X 10.8.4 (12E55)
    Report Version: 10
    Interval Since Last Report: 2204068 sec
    Crashes Since Last Report: 73
    Per-App Interval Since Last Report: 560901 sec
    Per-App Crashes Since Last Report: 10
    Anonymous UUID: B545C2AE-F185-48E2-0D66-735AD86051CB
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
    VM Regions Near 0x10:
    -->

    salflyfish,
    Because Photoshop is an Adobe product you should be asking on an Adobe product forum or calling Adobe for assistance. Also your profile isn't complete but it does indicate you own a Mac Pro, this is an Intel based iMac forum. If you do have a Mac Pro please re-consider posting there. To complete your profile please click Profile Update, by doing so this helps the volunteers know basics about your system such as which version of OS X is installed, the exact model you own, the amount of installed RAM etc.... Without that information diagnosing an issue is much more difficult.

  • Unable to use Organiser in both Photoshop Elements and Premier Elements

    I am unable to use Organizer in both Photoshop Elements and Premier Elements. An error message appears, "The catalog could not be opened. An internal program error occurred."
    I have tried to repair the catalog, starting a new catalog, and reinstalled both programs, but the error persists.
    I am using Elements and Premier Elements V12 on Windows 8.1.
    Any help to get me going again would be appreciated.
    Thanks
    Colin

    Hello
    Thanks for the suggestion, but it didn't make any difference.
    However, by trail and error I have found a 99% solution.
    Right Click the Elements icon on Desktop.
    Select Troubleshoot Compatibility.
    Select Troubleshoot Program
    Select a problem option (I used Other)
    Select Windows Version (Windows 8 for me)
    Select Test the Program
    If it works, which it did in my case, Save the settings.
    This seems to have resolved my problem, with the exception that I now get an extra screen when opening Elements to allow the program to make changes to my computer. I can live with that.
    When I get time I will check whether there are any Adobe or Windows updates that will make this step unnecessary.
    I hope this will help other people with the same problem.
    Thanks for responding.
    Colin

  • Cannot get CS3 photoshop on my mac os10 to open my canon rebel T1i .CR2 files

    I have spent hours downloading a variety of stuff and still cannot get  CS3 photoshop on my mac os10 to open my canon rebel T1i .CR2 files. I  have downloaded the Camera Raw 4.6 plugin. Photoshop acknowledges that  is the version installed. But it won't recognize the .CR2 file type.  When I say show me all files, the files show up in the open file dialog,  and the thumbnails look right, but when I open the file it is munged. I  also installed the DNG Converter, which also does not recognize the  .CR2 files.
    Has anyone figured this out yet? It has been almost a year. I don't want to upgrade to CS4 or 5 or buy Lightroom.

    The Adobe DNG Converter 6.2 will open your files, if you have an uncorrupted download and use it properly.  No doubt about that.
    Once you launch it, be sure to target a folder containing raw files, not the raw files themselves.  At least on the Mac, the DNG Converter works on folders, not on individual files.
    Alternatively, you can try dragging and dropping the individual raw files onto the DNG Converter icon.
    Some routine maintenance may be overdue on your Mac, such as Repairing Permissions with Apple's Disk Utility, running Onyx or Cocktail, etc.
    Wo Tai Lao Le
    我太老了

  • Deleting photoshop elements and premier elements

    After installing version 11 of protoshop elements and premier elements I find that I still have in the Adobe folder in the windows "program folder" photoshop elements 6 and one-on-one essentials.  None of these show up in the control panel list of programs to uninstall.  Do I need any part of photoshop elements 6 or one-on-one or can I merely delete the folders and all their contents.
    Other Adobe programs I have installed are Reader X, Flash Player 11 and Adobe Air.

    Each version of PSE is a self contained program and there is no need to delete earlier versions which work with the same images on your hard drive, without duplication.
    I keep earlier versions as they often have different templates for creations and on-line galleries etc. It gives me the greatest choice. Normally I would say go ahead and uninstall earlier versions if you are short of disk space and don’t need them. However, if you don’t have the uninstall function via the control panel I would suggest you leave things as they are, as removing PSE6 in the past has been known to cause problems.
     

  • Photoshop Elements and Premier Elements 13

    I just bought the package deal for Photoshop Elements and Premier Elements 13; however, my download says Microsoft but I need Mac OS. What do I do?!

    You can go to adobe.com and re-download the MAC trial one. You can use the same keys as for Windows. if it does not work, please let me know.
    Regards,
    vaishali

  • I cannot get the photoshop download to start from the order page - any ideas?

    i cannot get the photoshop download to start from the order page - any ideas?

    Brookie_g75093 I would recommend trying the steps listed in I can't download a purchased product from the Adobe.com Store.

  • I have Adobe Photoshop and Adobe Lightroom on my MacBook Pro laptop. I bought an iMac and I'd like to move my installations to the larger display desktop for editing purposes. How can I go about transferring them?

    I have Adobe Photoshop and Adobe Lightroom on my MacBook Pro laptop. I bought an iMac and I'd like to move my installations to the larger display desktop for editing purposes. How can I go about transferring them?

    I have the same question. It seems that Adobe is almost impossible to contact (I ended up here at the forums to ask the same question).
    I will never buy another Adobe product again if I can get another program to replace it. If this is customer service then it is NON EXISTENT!
    I notice that your question has not been answered and why should you have to get the information from a forum? I know of no other company that makes you do this for simple product information.
    NOT HAPPY with this version of arrogant customer service (nor am I happy about renting Photoshop products into the future - it is just a money grab in my opinion). I will be voting with my feet and going elsewhere in future.

  • Can no longer run Photoshop Elements 12, Premier Elements 12 of Photoshop CC on iMac

    I have a mid-2011 iMac i7 quad processor 27" iMac and after Yosemite can no longer use Photoshop Elements 12, Premier Elements 12 of Photoshop CC on my iMac. I keep getting the following msg even though I have uninstalled and reinstalled several times.

    PSE 12 requires you to have an Internet Connection at least once when you are installing it so that you can register the product and activate it.  After this process is complete, you don't need Internet connection unless you want to update it on a periodic basis (say once every 6 weeks).  This is only for the updates; So if you are not bothered with updates then you don't need Internet Connection.
    Hope this answers your question.

  • I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the

    I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the MANY other complaints with this same issue and nothing is working. How can this problem be corrected?

    Hi,
    Which operating system are you running on?
    Are you upgrading from a previous version of Photoshop elements or is this your first?
    Are you trying to load the organizer or the editor or do both fail?
    Brian

  • I am trying adobe Photoshop and adobe illustrator because I can't decide which one to buy so I want to try both, after I downloaded Photoshop I can not see the option "free trial" for adobe Illustrator, it is because I can only free try one at the time??

    I am trying adobe Photoshop and adobe illustrator because I can't decide which one to buy so I want to try both, after I downloaded Photoshop I can not see the option "free trial" for adobe Illustrator, it is because I can only free try one at the time??

    Bryan,
    You can download both at the same time.
    But you may wish to start off with one and use it full time, then download the other later, so you get the maximum possible time with both.
    If you have trouble getting the free trial on the Adobe site, you may try here or here:
    http://prodesigntools.com/tag/ddl
    http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html#more

  • How do I install Photoshop Elements and Premier Elements on a new hard drive?

    My hard drive had to be replaced and Photoshop Elements and Premier Elements were not de-activated and unistalled before the hard drive was replaced. I have my original downloaded install programs and serial numbers. Thank You.

    Simply install the programs. Contact support if you need to reset activation count. No magic involved beyond that.
    Mylenium

  • Photoshop Elements and Premier Elements missing in control panel.

    I installed both Photoshop Elements-4 & Premier Elements-4 and used Photoshop Elements-4 for a couple of years.  I then upgraded the photo portion by installing Photoshop Elements-6.  Three questions:
    1.  Was Photoshop Elements-4 automatically uninstalled when I installed Photoshop Elements-6?
    2.  I deleted the Photoshop Elements-4 icon from my desktop.  Is this okay to do since I no longer use Photoshop Elements-4?
    3.  No Photoshop Programs appear in the control panel.  (I was looking there to see if both Versions 4 and 6 were listed.)  Where are these located?  How do I place the program back on the list?  Do I need to?

    1.  Was Photoshop Elements-4 automatically uninstalled when I installed Photoshop Elements-6?
    No.  Installing a new version of PSE doesn't interfere with an old one.
    2.  I deleted the Photoshop Elements-4 icon from my desktop.  Is this okay to do since I no longer use Photoshop Elements-4?
    Yes.
    3.  No Photoshop Programs appear in the control panel.  (I was looking there to see if both Versions 4 and 6 were listed.)  Where are these located?  How do I place the program back on the list?  Do I need to?
    Do you mean PSE 4 and 6 don't appear in Control Panel > Add Or Remove Programs (XP) or Control Panel > Programs And Features (Vista)?  If they don't appear, then part of your Windows registry has likely been corrupted.  However, there's no reason to worry about not being able to uninstall PSE 4 unless you really, really need the relatively small amount of disk space (about 400 MB).  

Maybe you are looking for