I cannot get Air Play icon on any devices when used at work

On my advice we just got Apple Tv for our clinic but none of us can get the air play icon on our iPads or iPhones to mirror to the apple tv.  Shouldn't we be able to mirror our devices onto the apple tv?

Here are just a few basic troubleshooting steps. Tell me more about the iPad 2. Is it wifi only? I'm asking because both the iPad and iPhone, if set up for cellular, will connect to the Web without connecting to your network. If the iPad is cellular, start by turning off the cell capability.
Restart your wireless router.
Give it a few minutes to boot up. Then connect the iPad to your wireless router. Turn on your AppleTV, and ensure it is connecting to the exact same wireless router. Make sure both are indeed receiving data from that router.
Then go and perform the steps required for AirPlay. Let us know how you do.

Similar Messages

  • HT204291 I cannot get air play icon on my iOS devices please help

    I cannot get the AirPlay icon on my iOS devices please help

    In IOS 7, the air play button lies below the bottom of the iTunes page. You need to click along the bottom for it to come up. Air play is there! Wow! I spent so much time trying to figure out what was wrong and as usual, it was me!

  • HT4623 cannot get air-play logo on my ontrol panel, even after following troubleshotting instructions

    Cannot get air-play logo on my control panel, even after following trouble shooting instructions

    http://support.apple.com/kb/ht5209
    http://support.apple.com/kb/ht4437
    http://support.apple.com/kb/TS4215
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-Airplay-Icon-Missing. htm
     Cheers, Tom

  • HT201343 Cannot get Air Play to work--tried everything :(

    I have three, relatively new mac products--iphone 5s, iPad, and late 2012 macbook pro.  I cannot get the airplay icon to show up on the phone or iPad. I have tried two different wi-fi networks, removed firewall on MB and router at home. Even when I am certain they are all on the same network, the Air Play icon will not show on my phone or ipad. I am trying to send my screen to my MB so I can record myself using apps. I have been trying for three days to get this to work. I have the Reflector App installed.
    I am a teacher and need to record myself using apps for curricium I am writing.
    So to recap:
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    I don't know what to do now. Advice would be greatly appreciated.

    I have the exact same issue! This has been super iritating; I have:
    Products:
    iPhone 5S on iOS 7.1 (11D167)
    Macbook Pro early 2013 running OS X 10.9.2
    AT&T Router / No firewall active
    Reflector App 1.6.3.5 (1635)
    Both devices:
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    Bluetooth Off (tried on)
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  • HT1600 how to get air play icon on iPad

    I have tried all of the recommended steps to get the air play icon on my ipad without success.  It was on my ipad at one time. 

    Google Play Services is not supported on BB10.
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    http://forums.crackberry.com/android-apps-amazon-store-apk-files-f413/how-remove-google-play-service...
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • HT1600 Cannot get air play mirror option.  Updated Apple TV and have air play option, but not mirror.  Any suggestions?

    Cannot get AirPlay Mirror option to work on my Iphone.  Updated Apple TV and IPhone.  I only see the airplay app button, but not the mirror on/off toggle.  Any suggestions?

    AirPlay: iOS and Mac

  • How can i find the air play icon because it isn't showing up

    I cannot figure out how to use my air play. The air play icon is not visible when double tapping the home button. I own a MacBook Air, Iphone 4s and an iPad 3. All of my software is up to date and my wireless connection is the same.

    Is the Apple TV up to daye? What software is it running currently? Have you enabled airplay?

  • HT4557 I cannot get the air play icon on my iPhone 5 or ipad to work on my Apple TV . Also my laptop is broken at the for the time being

    I Cannot get the airplay icon on my iPhone or I pad. Do I need to turn on home sharing on my laptop. I am asking this as I have broken my laptop and I have just got Apple TV and I want to mirror it

    Try this:
    http://support.apple.com/kb/ht4437

  • HT4437 I purchased the Pioneer speaker that indicates capability to air play with Apple devices, however it is playing via cord and not wirelessly.  I cannot locate the airplay icon on any of my Apple devices (IPad/IPhone).  Any suggestions?

    I cannot locate an airplay icon on any of my Apple devices to connect airplay to a Pioneer speaker.  Any advice would be welcomed!

    Can you tell us exactly which Pioneer speaker it is?

  • HT4437 I am just setting up my Apple TV and I can't locate the air play icon on my iPad.  Any suggestions?

    I am just setting up my Apple TV and cannot locate the air play icon om my iPad.  Any suggestions?

    Take a look at the short video at the bottom of this page link> Apple TV
    The answer you are looking for is depicted in the video.
    By Apple policy we want to let you know we might benefit or profit if you visit our link

  • HT204291 I have a MBP 13-inch, Mid 2010 and have just upgraded to mountain lion and am trying to connect it to my apple tv however i dont get the air play icon on my mac i have followed all the advise on support anyone able to help??

    I have a MBP 13-inch, Mid 2010 and have just upgraded to mountain lion and am trying to connect it to my apple tv however i dont get the air play icon on my mac i have followed all the advise on support anyone able to help??

    stevie, a third party app called airparrot will give you the pretty much the same as mirroring and forks on Macs too old to mirror.

  • HT5517 I can not get the air play icon to display on my iPhone 5s?

    I can not get the air play icon to display on my iPhone 5s?

    See
    http://support.apple.com/kb/TS4215?viewlocale=en_US&locale=en_US

  • How do I get air play onto my iPad mini

    I cannot find the air play icon on my ipad.
    I cannot seam to buy it on the apple web site.
    How do I get Air Play on Ipad?

    Using AirPlay on iPad
    http://support.apple.com/kb/HT4437
    AirPlay Mirroring
    http://support.apple.com/kb/HT5209
    Trouble shooting AirPlay
    http://support.apple.com/kb/TS4215

  • How do i get air play to work from my macbook to apple tv

    How do i get air play to work from my macbook to apple tv? It does work with some programs like itunes but I can't get it to work with safari.

    apple tv does not work in safari. there is no web browsing capabilities on the apple tv..
    however what you are probably referring to is mirroring? iPad 2 and iPhone 4s have mirroring capabilities, so what you have on the screen is exactly what would appear in the apple tv..
    on ipad for example...ignore the settings page. Instead, go to the iPod controls. Double-press your home button to see the multitasking bar, showing all your recent apps. Swipe your finger from right to left for the mirroring icon; you'll see the AirPlay icon. Tap on that, select your Apple TV and toggle the mirror button to 'on'.

  • Where is the "Air Play" icon in iTunes11?

    I have iTunes 11.01.12 running on my PC with Windows XP.  iTunes runs properly, but the "Air Play" icon is not visible in the header next to the volume slider, as indicated in the iTunes help guide.  How do I get iTunes to display the "Air Play" icon?

    I was able to fix this by following the instructions here [1].  It seems like this was specific to my Asus router, so not sure if others are seeing similar issues with other branded routers.
    [1] http://www.bitpixdigital.com/fixing-airplay-video-stream-on-asus-routers/

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