I cannot get ATT to cancel my old Dial-Up service.

Very frustrated here.... I have held on to my old att account after moving to an area which is not covered by ATT and was given an ATT Dial Up service to keep my old email accounts. I do not need it and have called to cancel in March and was told it was done. In April I recieved another bill so I called and was told it was canceled for sure this time, I even recieved a confirmation number. Today I recieved another bill with 2 months now past due. What gives with the incompetence in this department? I already tried to call again but they are only open on week days so looks like 2 more days of pinned in frustration. I will be filing a complaint with the FCC this week as many years ago I was only able to resolve an issue with Sprint after lodging a complaint in this manner. In that case I tried to cancel my Cell plan with Sprint on the last day of the 2 year plan and they told me to call back the next day otherwise I had to pay an early termination fee, the next day I called to cancel and they said I already started a new month of service so I had to pay for the whole month. It was an outrageous Catch 22 and the FCC made them remove the charge. I hope they are able to help me here as well....

I too am trying to cancel ATT Internet services - spent 3 hours getting transferred, dropped, ignored, etc. I must have signed up for dial-up many years ago to keep my att.net email. I am charged monthly via the credit card, so I don't get paper bills. I can no longer log into see any bills, so I don't know the account number.  And it must be a different address than my current one, since they cannot find me by address or phone number.  And the 8667223425 number is not helpful for people in New Jersey apparently.So nobody can look up my last name, find my account and cancel???? Literally spoke to 9 ATT reps over 3 hours. A couple tried to help, but eventually I got to people that transferred me to a line that either hung up or went to att wireless.

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