I cannot get FIOS TV online to work

I am a Fios TV, internet, and phone subscriber. I am signed into my FIOS account online (I can pay my bill, view my services, etc), but FIOS TV online doesnt work. It tells me "Get FIOS TV" as if I am not already a subscriber.
ANy ideas?

it's usually tied to your email account ID. Is your email different than your ID that you use to pay your bill?

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I cannot get FIOS TV online to work

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