I cannot get firefox to boot up when I double click on the icon

When I click on the "globe" to start Firefox Mozilla, my computer will not go to the internet. It won't do anything. The only way I can get online is through Windows Internet Ex0lorer now. I have been using Mozilla Firefox for many years and this has just happened in the last month. I have not gotten a new computer. The only thing that is new is new phones, but I have a cable modem and I don't do dial-up. I did download and add Webroot Spy Sweeper recently.

Suggestions:
* Try launching a profile manager as described at [[Managing profiles]].
* Disable any active anti-viruses and firewalls and try again.
* Try installing and launching another version of Firefox: '''[http://www.mozilla.com/en-US/firefox/all-beta.html beta]''' or '''[http://www.firefox.com/all-older.html 3.5.x]'''. (This will preserve all your bookmarks and user settings.)

Similar Messages

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    Hello Diana.
    Unfortunately, this kind of problems are the hardest to fix because they're the hardest to diagnose. For now, try reading this support article:
    https://support.mozilla.com/en-US/kb/Firefox+will+not+start
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    * https://support.mozilla.org/kb/Firefox+crashes

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    *https://support.mozilla.org/kb/Firewalls
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    *http://kb.mozillazine.org/Browser_will_not_start_up
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