I cannot get mail from my sister who was hacked

If your sister's e-mail account was used to send large quantities of spam, and it has been blocked somewhere as a spammer - which may or may not be what happened - it may be difficult to tell where. As I said, any e-mail server between you and your sister could be blocking her messages. A reasonable place to start would be to check with your own e-mail provider and see if their servers are blocking her e-mail. If that is not the problem, she will need to talk to her own e-mail provider about the problem, and they should be able to assist her. Alternately, she could switch to a new e-mail address, which might not be a bad idea, since the after-effects of getting hacked and having her account sending out spam could linger for years.

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HT201320 My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

Hello echo1946
Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Mail Settings Lookup
https://ssl.apple.com/support/mail-settings-lookup/
iCloud: IMAP
http://support.apple.com/kb/PH2585
Regards,
-Norm G.

IPad2 cannot get mail from inside work wlan

Everything on my iPad2 works fine when I am at home on my home network.
At work, I login through a wifi wlan router using my work user name and password. At that point, the connection to the exchange server works fine as do the internet and intranet connections. However every time I try to access my mobileme or Gmail accounts, I get the following notice (sub the gmail server of the gmail warning):
Cannot Get Mail
The mail server "mail.mac.com" is
not responding. Verify that you have
entered the correct account info in
Mail settings.
OK
Again, when I get home, the connection picks up and all my email and calendar information is connected and up-to-date when I open either app. I suspect that this has to do with a blocked port on our firewall. I have no idea which one, or how to fix this.
Has anyone else seen this and figured out how to fix it?

Our IT group is PC only, so there will be no help there...
As to the question about the gmail sever, just substitute "imap.gmail.com" for the "mail.mac.com". Other than that, the error message is identical.
I can log in to gmail in safari on the ipad just fine, but mobileme does not let you log in from safari. Instead, it walks you through the setup of the mobileme account on the ipad - which doesn't help much...

IOS 4.3.3 Cannot Get Mail from Comcast Exchange Server

I upgraded both my ipad and iphone to 4.3.3 yesterday and now I cannot access email from the Comcast Business Exchange server. I have not changed any of the parameters on the ipad or iphone. When I try to access the Comcast Server at mail.hmc1.comcast.net I get the message Cannot Get Mail on both my ipad and my iphone. Everything worked great before the 4.3.3. upgrade. All of my gmail accounts and my pop3 email account still work on the ipad and iphone. Please help

Have you tried removing the accounts and re-adding them? That generally seems to work in an "if all else fails" situation but I've noticed that sometimes, troubleshooting can be too stressful, and it is more worth it to spend 2 minutes re-creating the account and another 10 minutes to let everything sync up.
Just my $0.02

Tracking Mail Flow " user cannot get mail from server"

Please help to tracking message from mail flow on ECP. Why user cannot get mail ?
Delivery Report for [email protected]
Pending
3/19/2014 9:36 AM exchmb01.test.in.th
The message has been transferred from exchmb01.test.in.th to
exchmb02.test.in.th
3/19/2014 10:33 AM exchmb01.test.in.th
No further information is available about this message because the logs are no longer available.

Hi,
I recommend you enable message tracking, using the following cmdlet:
Set-TransportService xxx -MessageTrackingLogEnabled $true
And then use message tracking log to check if there is any information.
Here is a helpful article for your reference.
Message Tracking
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

I can send mail but cannot get mail from my ISP

Using OS10.8.4 I can send emails but cannot receive them from my ISP who have told me it is an Apple problem.

OS X Mail: Troubleshooting sending and receiving email messages

Cannot get mail from yahoo, I have re set it up several times, any suggestions?

I cannot connect to the Yahoo server, any suggestions?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or this - Delete the account in Mail and then set it up again.
 Cheers, Tom

Cannot get mail from Gmail account on iPhone 4

iPhone 4 just started to receive message that the gmail account has ID and/or Password are incorrect. This is not so as I can go to Goggle Chrome browser and receive email. I have the iOS7 operating system installed. Help...Thanks

Thanks a lot.
Same issue on iPad air. Solved with your suggestion..
Marco

Cannot get Mail of Iphone 3GS

I cannot get mail from gmail. Message states Imap.gmail.com not responding. I have tried re-typing the password but have not been able to get any mail for 8 days now. I am worried about deleting account and re-entering as I have three different email addresses coming into the one gmail account and originally had it set up for me by 02. Never had any problems in the 20 months I have had the iphone until now. Only wish that I had an Apple store in my area - Blackburn.

are you sure of the setting of the outgoing server ? Give a call to the service provider and ask for the right settings

I cannot delete mail from my inbox and get a message saying (msg) could not be moved to the mailbox trash-POP account".

I suddenly cannot delete mail from my inbox and get a message saying " (msg) could not be moved to the mailbox trash-POP account". It does not matter if I am trying to delete a single message or mulitiple messages. Can anyone help?

If you're running Leopard, as your profile says, then you need to post your question in that forum, not the Snow Leopard forums. So if you're really running Snow Leopard, you need to update your profile to show that, as well as give more details about what kind of mail accounts you have, and who your email provider is.

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

lots of people seem to be havgin a problem sending email from iCloud webmail.
does your email address have uppercase characters in it?
if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

Iphone 5. cannot get mail. no internet connection available.

I have the iphone 5. My carrier is Sprint. I can get email only when connected to wi-fi. When no wi-fi is available I get a pop up message that says: cannot get mail. no internet connection available.
I am sure I am just missing a setting or something to correct this. Any ideas?
Thank you!

I experienced this problem firsthand with a Sprint iPhone 5 about a month ago, telling me it had no internet connection and could not check my email (which was Gmail, set up through the native Mail app, using default settings). I can confirm that restarting the phone (holding home + power buttons until restart) temporarily fixed the problem but it quickly returned. Toggling Airplane mode did nothing. The problem did return within the same day after a period of time. I have since switched back to AT&T.
Interstingly, my sister had the same issue with her brand new Sprint iPhone 5 this week. She called Sprint and the customer service representative confirmed that this is a problem that only affects Sprint iPhone 5 users who use Gmail. The rep told her that it affects Gmail both in the native Mail app and also in the Gmail app, but web use still works (I haven't confirmed this). The rep also said that Sprint is aware of the problem and working on a fix that would be delivered in the form of a "software update" but there was no clarification if that was an iOS update or a Sprint carrier update.
That's all the info I have now, but if you're a Sprint iPhone user and experiencing this problem, please do call Sprint and let us know what you find out.

Exchange Sync issues - Cannot get mail - the connection to the server faile

Since the upgrade to 2.2, I seem to be having a very frustrating mail issue that i cant seem to fix.
While trying to download my mail from my INBOX (on an exchange server) i get an error message - "Cannot get mail - the connection to the server failed"
ALTHOUGH when syncing my Sent mails, Calendar and contacts i have no issues.
I have tried rebooting the iphone as well as deleting my mail settings and reloading. The reloading was close to working as the iphone did download some messages (in the inbox) but stops someway through it and gives me the error message. Once i get the error message the phone will not download anymore / other mail messages.
Please can someone offer some suggestions.

Hope this helps someone like me, who has trying to figure out what went wrong. I have an iPhone 3G and ActiveSync to Exchange 2003 was working perfect for month's. All of a sudden today it stopped syncing my inbox and my battery just about died? Searched and Searched, rebooted Exchange, removed email account info, still not luck keep getting "Cannot Get Mail" "The connection to the server failed" message. The weird thing is I could get to my sent items, Calendar and AD contacts? But a thread in another Apple forum opened my eyes to what the problem was...a corrupt email in my inbox. Not sure what email it was I pretty much deleted every email I had after the last one I received on the iPhone. But it fixed the problem, no messing with Exchange virtual directories...nothing...just deleted a corrupt email!
Hope this helps someone.....

Getting: "cannot get mail the connection to the server failed"

I have been getting this message -
"cannot get mail the connection to the server failed"
for about a week now. iPhone is 3G,16GB, version 2.1.
When I try to connect to my companies Exchange server.
Was working great. Then all of a sudden this happened.
I have tried from both the 3G Network, companies internal wireless, and my wireless at home, all with same result.
I have several friends who have the same phone and they reported getting the same thing, but theres is more extensive... not able to get to Gmail accounts either...
I have done some research on this, and find that others are getting the errors as well, seems to coinside with some update, I checked with our exchange admin and they have made no changes to the Exchange servers.
We also tried to delete the accounts from the phones, and recreate, no change, still same error.
Anyone know why this is doing this?

We ran windows updates on the mail server a weekend or so before this problem on the 28th. One of the updates was a DNS fix that expanded the dynamic port range dns is using. Problem was, in it’s infinite wisdom, MS allowed this range change to include 2883, the AUTD or active sync port. So we had to do a registry change to exclude the port for Active sync only. Here’s the KB article:
http://support.microsoft.com/kb/956189

Cannot Get Mail Connection to Server Failed

Ok, I am not a very good with setting things up but I have the itouch 16GB, I have managed to set up my email and am receiving new ones but I can not connect when I am away from my home, everytime I try to connect I get the following message, *Cannot get mail,The connection to the server "pop3.live.com" failed.* Can anyone help as to what I have done wrong or what I need to do to make this work. Many thanks

Tina,
You need a good WiFi connection first. You can get a WiFi signal, tell your touch to connect to the network (which it does) and still not be able to do anything - like check e-mail.
I've noticed that a lot of free hotspots here in the States make you go through a web page to "log on" to their networks. Even if it is free, you still have to go through this system.
Next time this happens, open Safari and touch one of your bookmarked pages. Chances are the network log on screen will pop up. Do whatever it asks, and that network will release your log on to begin working.

I cannot get mail from my sister who was hacked

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