I cannot get my AirPort Extreme to factory reset

I can't get my AirPort Extreme to factory reset

Pull the power cord from the back of the AirPort Extreme
Wait a few minutes
Hold in the reset button first, and then keep holding it for an additional 10 seconds while you simultaneously plug the power back into the AirPort Extreme
Release the reset button after the hold period
Allow a full minute for the AirPort Extreme to restart to a slow, blinking amber light
If the AirPort Extreme is functioning correctly, it has now been reset.
If you try this procedure a few times and the Extreme still will not reset, then you may have a defective Extreme. Take the device to an Apple Store.....if you have one near you.....so they can take a look.  Or, contact Apple Support directly.
http://www.apple.com/support/contact/

Similar Messages

  • HT4628 I recently transferred my internet service to another state. Have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the i

    I recently transferred my internet service to another state.I have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the internet. Any suggestions?

    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    Power-up your computer(s).
    If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
    Disconnect the AirPort base station from the Internet broadband modem.
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    Continue with step 2 in the first set of steps.
    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • I cannot get my Airport Extreme to talk to my cable modem

    I cannot get my Airport Extreme to talk to my cable modem.  Cable modem is a Cisco, new, Charter cable company.  New wires throughout.  Connected to internet currently hardwired to cable modem.  So I have internet service to the modem. 

    The modem needs an extended power down period in order to reset, as it is "remembering" your computer and thus will not associate with the AirPort Extreme.
    See this User Tip from forum expert Tesserax:
                     AirPort - Complete Power Recycle

  • I cannot get my Airport Extreme network up and running

    Here's the scoop. I have two computers, a PowerMac G5 w/o an Airport card and a PowerBook G4 w/ an Airport card. I also have an Airport Extreme base station to which I would like to connect both computers on my DSL acct. The problem I have is similar to one posted earlier today by "Tannerama"
    -I have connected my modem to the WAN port on the base station.
    -I have connected my G5 computer to the LAN port on the base station.
    -I have changed the network settings in System Preferences to connect via DHCP.
    -The Network Status shows the Built-in Ethernet is connected via DHCP on router 10.0.1.1
    -My DSL acct is through SBC using a SpeedStream 5360 DSL Modem.
    Everything looks good.......... BUT.... I cannot connect to Safari, Internet Explorer, or Firefox.
    Any input I can get to help me is greatly appreciated.

    Try resetting your connection: pull power to both the Base Station and modem for five minutes. Then plug the modem into power and wait a minute. Then plug the Base Station into power and wait a minute. Then see if you get internet access.
    If you still have trouble - on a Mac that is able to connect to the internet via a direct cabled connection to the modem, take a look in System Preferences->Network->Show ethernet built in. Tell us what settings are found under the PPPoE tab, and the TCP/IP tab.

  • Please Help: I cannot get the Airport Extreme settings right with AT&T DSL

    AT&T Motorola 2210 DSL Modem.
    I have tried both bridged on/off and different configurations on the Airport Extreme, but I cannot get online. I am out of ideas. I called AT&T tech support and because it's not one of their wireless routers, they wanted to charge me to troubleshoot, ridiculous.
    Please help

    If you find that the Double NAT setting will not allow the PS3 to connect correctly, your only other option is to change the configuration of the modem to either +PPP on the computer+ or +Bridge Mode+ and then configure the PPPoe service on the AirPort Extreme.
    I assume that you have already set the modem up using the default IP address of 192.1681.254 (I think this is it). You'll need to locate the page to change the settings and it will probably have a red warning sign on it. Either PPP on the computer or Bridge Mode will work. Update to save settings.
    Then under the Internet icon in AirPort Utility:
    Connect Using = PPPoE
    enter your user name (probably your email address with the service provider)
    enter your password
    Leave the Service Name area completely blank
    Connection = Always On
    Disconnect if Idle = Never
    Update to save settings.
    That will eliminate the Double NAT issue and the PS3 should get a clear indication. As I said, when you have the PPP connection on a device other than the modem, you may see an occasional drop and restart of your connection. That seems to be a fact of life with this type of setup.

  • I cannot get my AirPort Extreme to work with my new BT fibre modem which has replaced my Draytek modem.

    I use to use a Draytec modem with my AirPort Extreme. All worked perfectly and the internet connection was configured as connect using PPPoE. Now I have a replacement mode fro BT to allow a fibre connection I can no onager get on the internet. What do I need to change. Do I need to change the internet connection on the AirPort Extreme to DHCP.

    Yes, I do think it is no longer using PPPoE.. but the IP is configured to the fibre to ethenet or vdsl port.
    You might need to ring the ISP and get them to give you details.
    Anyway it is easy to try.. plug the Extreme WAN port to the new modem and test with dhpc. Check that you get a public not private IP address.

  • Reset my airport extreme to factory settings, now getting flashing amber. Airport utility cannot see the unit when it scans. How do I access the unit?

    Reset my airport extreme to factory settings, now getting flashing amber light. Airport utility scan does not see the device, so I cannot access any setup.
    How do I make contact with the unit?

    I found another thread from the June 3rd with the same issue. They seam to have a solution, but I am using windows. Does anyone know how to update older AXs on windows computers?

  • I cannot get my Airport Express to accept wireless clients.

    I cannot get my Airport Express to accept wireless clients. After resetting to factory default and reconfiguring, it works briefly but then stops again.
    The Airport Express is on the second floor of my house and is seen by Airport Utility. Using a LAN cable with the Express works no problem.
    My network is created by an Airport Extreme (ground floor) and extended by a Time Capsule (first floor)
    Have run through all settings repeatedly and as I said I can get it to work briefly by resetting and then reconfiguring, but after a short while again my iOS devices can no longer connect and revert to cellular.

    I cannot get my Airport Express to accept wireless clients. After resetting to factory default and reconfiguring, it works briefly but then stops again.
    The Airport Express is on the second floor of my house and is seen by Airport Utility. Using a LAN cable with the Express works no problem.
    My network is created by an Airport Extreme (ground floor) and extended by a Time Capsule (first floor)
    The issue is most likely due to the fact that the AirPort Express may be too far from the AirPort Extreme to properly extend it with enough bandwidth to be useful.
    It is important to understand that with Apple 802.11n or 802.11ac base station an extended network works in a wheel-like fashion with the base station to be extended at the hub and each extending base station along one of the spokes. This type of configuration does not allow for daisy chaining the base stations. That is, in your case, both the Time Capsule and AirPort Express are attempting to extend the AirPort Extreme.
    Each extending base station must be within a certain signal quality range in order to extend the network properly. Please check out the following AirPort User tip for details.

  • I can't get the AirPort extreme to recognize a MagicJack connection.  It's an ethernet cable plugged into one of the lan ports and the led won't even light up.

    My wireless network is working fine.  I have an AirPort extreme hooked to a cable modem and all other devices around the house can get into the network. 
    However, I am trying to hook up a MagicJack to the AirPort via an ethernet cable without success.  The AirPort has 3 lan ports for this kind of purpose.  The MagicJack works fine when plugged into my Mac's USB port, but it seems to slow the Mac down too much.
    I have tried a new cable, checked that I have power and have rummaged through AirPort Utility, but cannot get the AirPort port to even light up.  I've also restarted and rebooted both the AirPort and the cable modem multiple times. 
    Any advice would be appreciated.
    Thanks

    KiltedTim.  You nailed it.  I tried the MJ directly into the cable modem and still can't get a phone line.  I'll see what MJ can do now.
    Thanks and thanks to alanoconner for your help.

  • I-book cannot find the Airport Extreme

    I have an i-book, G-3, 14" screen. I just had the logic board replaced through the Apple store because the video card died. Prior to this, I had no problem logging onto the Internet via the Airport Card and my Airport Extreme.
    After the repair, I took the i-book home to find that it cannot find the Airport Extreme signal, even when the i-book is one foot away from the Airport Extreme.
    I played with the Airport settings for an hour and at one point, got a very weak signal showing on the tool bar. I've tried removing/reinstalling the Airport card and antenna with no results. I've even tried resetting the Airport Extreme by depressing the reset button for 10-seconds, but get no flashing red centerlight as the instructions say I should for a hard reset.
    Could this problem have something to do with the new logic board? If so, what's the fix?

    Hi, and <IMG src="http://i25.photobucket.com/albums/c55/rondaleroi/welcome.gif"</SUB> to Apple Discussions.
    Does adjusting the angle of the display make a difference in the signal strength?
    Sometimes the AirPort antenna can get pinched in the hinge, or even broken.
    I had an AirPort card that just all of a sudden quit working. I had to buy a new one. Do you know someone you could swap with to make sure it isn't the card itself? (My husband swapped his and my cards--that's how we diagnosed the bad card here.)

  • Cannot install a AirPort Extreme

    cannot install a AirPort Extreme software to my Macintosh i try with a different method way to get into however i download update with this and install attempt , cannot install with it on macintosh HD because it red icon with so how i able to fix it? any1 with bright idea?

    Are you just trying to connect your MacBook Pro via wireless? Go to the AirPort menu, select the name of the wireless network that you want to join.
    why you think i need a AirPort Extreme Base to enable connect it?
    Because you asked about installing the AirPort software. The software for the MacBook's wireless capability is built into OS X.

  • HT4145 Does this article apply to OS X Lion and Airport Utility 6.0?  Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

    Does this article apply to OS X Lion and Airport Utility 6.0?
    Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

    I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
    You can't find the Airport Extreme then...
    I woudl suggest doing a Factory reset....
    http://support.apple.com/kb/HT3728
    Then you should be able to set it up just as you did when it was new....
    Factory default reset (using reset button)
    If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
    Unplug the AirPort Base Station or Time Capsule from power.
    Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
    Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

  • How do I get my airport extreme to stop recycling? Using OSX 10.7.4, Airport Utility 6.1

    How do I get my Airport Extreme to stop recycling? I'm using OSX 10.7.4 and Airport Utility 6.1.

    The Airport Extreme is putting out the signal OK. Gan use my iPod no prob. The Mac goes from 'On' to 'looking for networks' back and forth all the time.
    As Apple has said the AirPort Extreme is functioning correctly if other devices can connect. You have a Mac issue, so that is really a question for the support area for your Mac.
    I suggest that you try one of these general areas, then pick out the specific model that you have:
    Desktop Computers             Notebooks

  • I cannot get my Airport 5.5.3 to "see" my newtimecapsule, hooked to my Windows XP desktop via an ethernet cable.

    I cannot get my Airport 5.5.3 to "see" my new timecapsule, hooked to my Windows XP Desktop via an ethernet cable.

    How are you trying to setup the Time Capsule?
    Wireless-> Network Mode, should be OFF as you already have wireless through your modem/router.
    Network-> Router Mode, should be set to OFF "Bridge Mode".
    Internet-> Connect Using, should be set to "DHCP".
    Also, does your modem/router have a battery backup inside?
    If so, you would need to remove the batteries to reset the network.
    Let us know more about what you have and your setup.

  • I lost my internet last night and now i cannot get my airport express to work

    i lost my internet last night and now i cannot get my airport express to work it is blanking yellow on /off

    Have you tried AirPort Utility it the Utility folder? If so, what was the result?

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