I cannot get my CD/DVD of Photoshop CS4 Extended (student license) to install properly

I've been working on this all day and I'm ready to give up and use GIMP.  My new computer is Windows 7 Professional.  CS4 worked great on Windows 7 for me (on my last computer).  I get a message that says Photoshop installed "but with errors".  I cannot even open Photoshop right now.  Very frustrated and angry.

Folks,
We are aware of the backlog in Customer Service to issue serial numbers for education versions of our applications. We are addressing this and expect to clear the backlog in a few days. In the meantime you can install and run your Student Edition in Trial mode. UK and Australia users, please be aware that when you install your application in trial mode you need to select English International from the language options, not the default language English (US).
Otherwise your serial number you will receive shortly won't work until you reinstalled your CS4 product with the English International language selection.
See this tech doc for more info:
http://go.adobe.com/kb/ts_kb407142_en-us
We are going to remove individual employee's email addresses from this thread, since having them being flooded with emails won't be a solution.
We appreciate your patience and sincerely apologize for the delays in reaching Customer Service and obtaining the serial numbers.
Kirsten Harris
Manager, Technical Response Team, Creative Suite

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