I cannot get my computer to reinstall the Apple Mobile Device USB software.

Question

Originally, I updated my Itunes and after that, it would not recognize my iphone anymore. So after that, while following directions on the Apple support page, I tried to uninstall and then reinstall the Apple Mobile Device USB software. It uninstalled fine, but when I tried to put it back, it just kept telling me that the device could not be successfully installed. How do I get it to install?

Answer 1

Morning Bugsy7238,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the Apple Mobile Device USB Driver is not listed
Disconnect the device from the computer.
Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Note: Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
Reconnect the device to the computer.
Open the Device Manager in Windows as follows:
Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return. If Windows needs your permission to continue, click "Continue".
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
Expand all the sections labeled below (not all sections may be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone,Apple iPad, or Apple iPod.
If only "Unknown Device" appears
If only Apple iPhone, Apple iPad, or Apple iPod appears
Best of luck,
Mario