I cannot get my iMc to switch on - seems stuck on the grey background with Apple logo
I cannot get my iMc to switch on - seems stuck on the grey background with Apple logo
Restart holding the Option key and see if you can select the Macintosh HD as the startup disk in Startup Manager.
Startup Manager: How to select a startup volume
Alternatly if your running a per 10.7 Lion iMac, insert the original Install Disc or Snow Leopard Upgrade disc, boot from it and running Disk Utility Repair Disk.
Troubleshooting Mac OS X installation from CD or DVD
If your running Lion without a disc, use Lion Recovery.
Apple - OS X Lion Recovery - Introducing Lion Recovery
Similar Messages
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How to get passed the grey screen with apple logo when turning on?
I got a Imac Intel 20" about 6 years old. The other day turned it on and everscince havent been able to get passed the grey screen with the apple logo on it? What could be the problems and how can i fix this?
cheersHello v:
The computer is fairly old and anything can happen. You could try resetting the SMC and see if that helps.
Barry -
I get the grey screen with apple logo & swirly circle - that's it?
I need to re install Lion X. I went to the Genius bar & the Genius held the alt key (?) then the re-install screen came up. Simple, but i need to do this at home & now it doesn't work!
Do I need the computer on?
Do I hold only the alt key?
Or is it the cmd key?
Please help!
ThanksHold the alt/Option key (that's ONE key) at Startup and a completely ROM resident routine called the Startup Manager will draw a gray screen then an Icon for each bootable Volume. then the Eject key is "live" and will open the drawer on a tray-loader.
Select Recovery_HD and you will get to the Utilities/Installer screen you saw before. -
I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
When I turn it on, I type the password, then it starts to load, but nothing happens. It gets stuck on the grey screen with the apple logo. I can´t go to an Apple store since I´m working in Bolivia. Thanks
RhysWills1,
which model MacBook Pro do you have, and which version of OS X is installed on it? -
IMac gets stuck at grey screen with Apple logo and spinning gear
I have tried everything listed at http://support.apple.com/kb/TS2570 with no avail. Also, I have tried fsck from SUM, nothing. It will not boot to the CD either, even with the Hard Drive pulled from the machiene. Any ideas?
MrTuRtLe03 wrote:
I have tried everything listed at http://support.apple.com/kb/TS2570 with no avail. Also, I have tried fsck from SUM, nothing. It will not boot to the CD either, even with the Hard Drive pulled from the machiene. Any ideas?
The last step is to take it in for service at your local Apple Store or AASP, are you saying you did that and nothign occured?????????????????
Additional Information
If the issue persists after you follow the above steps, you may wish to make an appointment with a Mac Genius at an Apple store, contact AppleCare via phone, or contact an Apple Authorized Service Provider for assistance. -
I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further. I have tried the diagnostic test but nothing was found.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Internet recovery gets stuck on the spinning globe with the progress bar below.
Hello Everybody!
I'm trying to fix the iMac (27-inch, Mid 2010) of my friend. He said it doesn't boot anymore and just gets stuck on the grey screen with the Apple logo and the spinning wheel below. So my first step was to go into the Startup Manager by pressing the Option key after the chime. There I was presented with the Macintosh HD and the Recovery HD. After selecting the Recovery HD to access the Disk Utilities I got stuck on the grey screen with the Apple logo and the spinning wheel again. So I guess the data on the drive is corrupted and might have to be replaced. But before I do that, I wanted to give the Internet Recovery a try. I connected the iMac to the internet using an ethernet cable and pressed Command + Option + R after the chime and the spinning globe appeared with the info: "starting recovery process from network. This may take a while". After a short time the sentences are replaced by a progress bar and a timer that is counting up. The progress bar then moved for a tiny little bit and then nothing happens anymore but the timer keeps counting up. I waited for quiet some time before I gave up. I did not get any errors so I can't provide any other useful information. Can anyone give my some advice? I read in other posts that the ISPs of specific countries block ports which are needed for the internet recovery. I'm in Thailand right now. Does anyone know if that might cause the problem?
Thank you for all your help!Neither we nor Apple support jailbroken iDevices.
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Mac Pro gets stuck on the grey screen and won't finish booting
I have a Mac Pro 1, 1 recently (successfully) upgraded to snow leopard that gets stuck on the grey screen with the spinning rainbow cursor (after the apple logo and brief blue screen) and won't finish booting up. This happened after my computer froze up and I had to force quit. I checked out the forums and I tried all the all the suggestions (like disconnecting peripherals) and appropriate disk utilities, saw no errors with the HD reported, and had no trouble doing a safe boot (everything works o.k. there) or starting up from the software disk to perform the repairs. I did notice that during the repair permissions command, it gets stuck in the last few minutes, the CD starts to chug along, and everything freezes and I have to force quit. This happens every time I try it. I eventually backed everything up, erased the HD and reinstalled the OS, reset PRAM and NVRAM, but I'm still getting the grey screen on restart. Tech tool deluxe reports a "fail" on the video RAM, but everything else seems to check out. Could it be a graphics card issue? I did notice some funky visual glitches occurring prior to the breakdown. Any other ideas?
I wouldn't trust Apple Disk Utility to do a hard drive repair, but I would go with TechTool Pro 5/6 if you have that instead of Disk Warrior from Alsoft.
Clone the drive, though you should have some bootable backup clones already; repair the clone; then boot and work from that drive. Always have a working copy of the system.
And off load all your data to other drives. -
I have updated to snow leopard and I cannot get iPhoto to work or find anywhere to download the appropriate version. I have 8.1.2 but it will not open. What do I need to do?
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN -
I cannot get my e-mail to automatically enter addresses in the "TO:" box. In the past, I would get a list of e-mail recipients to appear when I typed 1 letter. That function no longer works. Do I need to change a setting or what?
Settings > Store > Sign Out.
Sign in with the correct ID. -
I have recently upgraded to mavericks and I cannot get my scanner to work. I tried deleting the printer and reinstalled it but no luck
Canon does not support the MP530 on Mavericks, they have not produced drivers and apparently do not intend to,
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I recently transferred my internet service to another state.I have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the internet. Any suggestions?
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results. -
HT1338 In my e mails, I cannot get to a web page that is mentioned in the body of the e mail
In my e mails, I cannot get to a web page that is mentioned in the body of the e mail.
That's probably a bookmark you have saved in Favorites.
Tap bookmark icon>Favorites>Edit>Delete the bookmark -
I cannot get my FaceTime to work it keeps giving me the registration error
I cannot get my FaceTime to work it keeps giving me the registration error
You need to log in with your official Apple ID. Have you tried that?
Clinton
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