I cannot get my new 5S to emit a sound when people call in. Not the "Do not Disturb".

Whatever I have done to the 5S phone or something within it, I cannot get it to emit a noise when people call in.
I have read recent blogs but to no avail - theproblem still exists.
What to do?

In the control panel is the moon black or white it should be black On side of iphone is the mute button set to red? Go to sounds and pick another ring tone are the volume button tuned up If it still will not work Try a Reset press power button & menu button hold both down together Until you see the Apple Logo you will not lose any data. Bsydd uk

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