I cannot get my sound to work, or head phones either. have an error 52on stwrt64.sy​s

I have reciently wanted to use my headphones but I cannot get them to work. The computer does not recognise them ant the icon at the bottom showes that they are not turned on. I have tried everywhere to turn them on but they will not allow me  to do so. Every time I try it diagnosis the problem but tells me nothing. I would like to use the DVD on here but no sound. HELP!!!

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
 Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
Go into Control Panel,Programs & Features- Uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&​lc=en
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