I cannot get past the password screen on my old laptop - I'm entering the password I always used and it is not working

I am trying to log on to an old laptop and I cannot get past the password screen - I'm using the password I always used and it is not working.  Even the clue doesn't help.  Is there anything I can do.  The last time it was turned on the apple staff transferred data to my new laptop.  Help

If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
What OS X version do you have, & what MacBook, etc is that?
Good luck & happy computing!

Similar Messages

  • I cannot get past the password screen

    I cannot get past the password screen, I've tried resetting it but it tells. Me I'm not an allowed user

    If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
    What OS X version do you have, & what MacBook, etc is that?
    Good luck & happy computing!

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    sideeque wrote:
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    If you successfully (completed all steps without errors) restored to factory settings/new iPod and still have the problem that points to a hardware problem. I would make an appointment at the Genius Bar of an Apple store.
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