I cannot get pat step two of the download without buying a product? I do not need the other products.
I cannot get past step two of download without buying an app that I do not want? Blocked plug in is persistent. Help
"blocked plugin" means you are using an outdated Flash Player version; Apple/Safari will block anything older than 15.0.0.189.
You do not need to buy anything to download or install Flash Player; best use the offline installer http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dm g
Similar Messages
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I have created a new folder in the bookmarks menu, but it appears at the bottom of the bookmark list when I go to bookmarks instead of at the top with all the other bookmark folders.
I have tried to sort alphabetically, but it does not move.You are using an older version of firefox, upgrade your browser to Firefox 8 and try
* getfirefox.com -
I cannot open my Safari. I double click and still loading forever an ever. I cannot get to any preferences at the configurations bar. Any help please?What should a i do to fixe that?
I saw on another post you have asked about this dates LINC DAVIS:
Date/Time: 2014-07-01 19:03:59 -0300
OS Version: 10.7.5 (Build 11G63)
Architecture: x86_64
Report Version: 9
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Version: 6.1.5 (7537.77.4)
Build Version: 1
Project Name: WebBrowser
Source Version: 7537077004000000
Parent: launchd [203]
PID: 624
Event: hang
Duration: 1.46s
Steps: 15 (100ms sampling interval)
Pageins: 7
Pageouts: 0
Process: Safari [624]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Architecture: x86_64
UID: 501
Thread 0x1597a DispatchQueue 1
User stack:
15 ??? (in Safari) [0x10557ff2c]
15 SafariMain + 266 (in Safari) [0x10577947c]
15 NSApplicationMain + 867 (in AppKit) [0x7fff8b559eac]
15 -[NSApplication run] + 470 (in AppKit) [0x7fff8b2dd9b9]
15 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161 (in Safari) [0x1055e44d5]
15 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff8b2e107d]
15 _DPSNextEvent + 1247 (in AppKit) [0x7fff8b2e19c5]
15 AEProcessAppleEvent + 102 (in HIToolbox) [0x7fff82c85b69]
15 aeProcessAppleEvent + 250 (in AE) [0x7fff832b89f7]
15 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38 (in AE) [0x7fff832b8b03]
15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200 (in AE) [0x7fff832b8c25]
15 _NSAppleEventManagerGenericHandler + 105 (in Foundation) [0x7fff896ed5dc]
15 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283 (in Foundation) [0x7fff896ed74e]
15 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101 (in Foundation) [0x7fff896ee7c7]
15 -[NSObject performSelector:withObject:withObject:] + 65 (in CoreFoundation) [0x7fff81947541]
15 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330 (in AppKit) [0x7fff8b2e45b9]
15 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 227 (in AppKit) [0x7fff8b2e4849]
15 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 193 (in AppKit) [0x7fff8b2e49f9]
15 _NSPersistentUIFinishAcquiringTalagentWindows + 93 (in AppKit) [0x7fff8b3108cb]
15 copyTalagentWindowsAcquisitionBlock + 79 (in AppKit) [0x7fff8b310947]
15 +[NSBundle mainBundle] + 55 (in Foundation) [0x7fff896e1bb9]
15 -[NSRecursiveLock lock] + 25 (in Foundation) [0x7fff896badf9]
15 __psynch_mutexwait + 10 (in libsystem_kernel.dylib) [0x7fff87733bf2]
Kernel stack:
15 psynch_mtxcontinue + 0 (in mach_kernel) [0xffffff800059eb20]
Thread 0x1599d DispatchQueue 2
User stack:
15 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8ae7e316]
15 kevent + 10 (in libsystem_kernel.dylib) [0x7fff877347e6]
Kernel stack:
15 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x159a4
User stack:
15 thread_start + 13 (in libsystem_c.dylib) [0x7fff8d3eeb75]
15 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8d3eb8bf]
15 _ZN3WTFL19wtfThreadEntryPointEPv + 15 (in JavaScriptCore) [0x105e2da3f]
15 WebCore::IconDatabase::iconDatabaseSyncThread() + 303 (in WebCore) [0x106958faf]
15 WebCore::IconDatabase::syncThreadMainLoop() + 491 (in WebCore) [0x10695c39b]
15 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff87733bca]
Kernel stack:
15 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x159a9
User stack:
15 thread_start + 13 (in libsystem_c.dylib) [0x7fff8d3eeb75]
15 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8d3eb8bf]
15 thread_fun + 24 (in QuartzCore) [0x7fff81e65d35]
15 CA::Render::Server::server_thread(void*) + 184 (in QuartzCore) [0x7fff81e65df5]
15 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8773267a]
Kernel stack:
15 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x159b2
User stack:
15 thread_start + 13 (in libsystem_c.dylib) [0x7fff8d3eeb75]
15 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8d3eb8bf]
15 __NSThread__main__ + 1575 (in Foundation) [0x7fff8970f6a2]
15 -[NSThread main] + 68 (in Foundation) [0x7fff8970f72a]
15 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335 (in Foundation) [0x7fff8971afd7]
15 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff818e9486]
15 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff818e9c74]
15 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff818e150c]
15 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8773267a]
Kernel stack:
15 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x159b7
User stack:
15 thread_start + 13 (in libsystem_c.dylib) [0x7fff8d3eeb75]
15 ??? (in Safari) [0xdeadbeef]
15 dlopen + 540 (in dyld) [0x7fff65188657]
15 dyld::runInitializers(ImageLoader*) + 97 (in dyld) [0x7fff651821b9]
15 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 59 (in dyld) [0x7fff6518d0b7]
15 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 237 (in dyld) [0x7fff6518c2cd]
15 _ZN4dyldL12notifySingleE17dyld_image_statesPK11ImageLoader + 226 (in dyld) [0x7fff65180973]
15 load_images + 233 (in libobjc.A.dylib) [0x7fff8897636b]
15 call_load_methods + 161 (in libobjc.A.dylib) [0x7fff889766ca]
15 +[VSearchLib load] + 92 (in libVSearchLoader.dylib) [0x109b72bf4]
15 -[NSBundle principalClass] + 41 (in Foundation) [0x7fff8970ed84]
15 -[NSBundle load] + 18 (in Foundation) [0x7fff897173f8]
15 objc_msgSend_vtable3 + 24 (in libobjc.A.dylib) [0x7fff889780d8]
Kernel stack:
15 hndl_alltraps + 225 (in mach_kernel) [0xffffff80002da481]
15 user_trap + 711 (in mach_kernel) [0xffffff80002c4017]
15 exception_triage + 149 (in mach_kernel) [0xffffff8000220e15]
15 exception_deliver + 766 (in mach_kernel) [0xffffff8000220c1e]
15 exception_raise_state_identity + 325 (in mach_kernel) [0xffffff8000249c75]
15 mach_msg_rpc_from_kernel_body + 277 (in mach_kernel) [0xffffff80002239d5]
15 ipc_mqueue_receive + 70 (in mach_kernel) [0xffffff8000215886]
15 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
15 thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
15 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
Binary Images:
0x10557f000 - 0x10557ffff com.apple.Safari 6.1.5 (7537.77.4) <1144E535-39EB-3DD2-8326-F931E2CEDFC5> /Applications/Safari.app/Contents/MacOS/Safari
0x105589000 - 0x105ac2fff com.apple.Safari.framework 7537 (7537.77.4) <079F7B57-311E-3A81-B3ED-B7AC3F78E262> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x105e24000 - 0x1061cbff7 com.apple.JavaScriptCore 7537 (7537.77.1) <C0C6D15C-8C26-3FD8-BE2E-7A1C20B46359> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x106953000 - 0x107a00ff7 com.apple.WebCore 7537 (7537.77.4) <E0176EFF-835E-3B32-909D-E3A426947476> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x109b72000 - 0x109b73fff libVSearchLoader.dylib ??? (???) <2DF78468-AB4B-363E-A838-D4CE14679E8B> /System/Library/Frameworks/VSearch.framework/Versions/A/Libraries/libVSearchLoa der.dylib
0x7fff6517f000 - 0x7fff651b3baf dyld ??? (???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff818b1000 - 0x7fff81a85ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff81e63000 - 0x7fff82003ff7 com.apple.QuartzCore 1.7 (270.5) <19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff82c75000 - 0x7fff82fa1fff com.apple.HIToolbox 1.9 (???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff832b5000 - 0x7fff832f4fff com.apple.AE 527.7 (527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff8771d000 - 0x7fff8773dfff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8896d000 - 0x7fff88a51e5f libobjc.A.dylib ??? (???) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff896b5000 - 0x7fff899cefff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8ae7c000 - 0x7fff8ae8afff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8b2d9000 - 0x7fff8bedffff com.apple.AppKit 6.7.5 (1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8d39d000 - 0x7fff8d47afef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib -
After Photoshop Elements quit working for the second time in three months, I uninstalled it and now cannot get it to reinstall from the disc. Nothing happens when I insert the disc. All I can do is look at the folders and files and see nothing that tells me how to start the installation. Clicking "open with Auto play" gives me irrelevant options, view photos, share, etc. I'm running Windows 8. This program has worked, although buggy, for the past year.
reinstall by clicking setup on your disk or downloading and installing,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
it used to be that when I created a pdf from a word or publisher document, hyperlinks worked fine. Now I cannot get them to work unless the text displayed for the link is the complete address and it all appears on one line. Why?
You can print to the Adobe PDF printer, but that only creates links that Acrobat or Reader recognize as such. That is the reason for needing the entire URL on one line. It is not actually an embedded link, but one created by Acrobat on the fly. With OFFICE 2013 you have two choices: 1. create the PDF with the print to Adobe PDF and then add the links in Acrobat so that they are complete or 2. I think the WORD save as PDF or XPS will create the PDF with links, but not sure. If so, that would be the quickest solution for you, but be aware of potential problems with the MS plugin.
Of course, the third option is to upgrade to XI which can be done with AA 9. You will probably not be eligible for a for an upgrade to whatever the next version will be. -
I have downloaded 10.5.8 combo several times and cannot get it to install because the disc won't mount or the installation gets hung up after restart. My current os is 10.5.1, and I am trying to upgrade to snow leopard. This is on a dual core macbook pro.
You don't need to update to Leopard 10.5.8 unless you want to keep Leopard. Upgrading to Snow Leopard requires that your purchase the retail install disk.
The following covers Leopard:
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US -
I recently download a song with my IPOD Touch 4G. The song appears in my iTunes music library but not on my IPOD. I've tried syncing several times, but I cannot get it to transfer to the IPOD. Any suggestions?? (This has never happened before to me)
Use 3rd party software like:
http://www.digidna.net/products/diskaid
http://www.wideanglesoftware.com/touchcopy/index.php
For items purchased (including apps) from iTunes:
http://support.apple.com/kb/HT1848 -
i recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.
That's possible if he didn't connect to a WiFi hotspot after taking them. I don't think the "Personal" Photo Stream uploads over Cellular, unless they changed it since the last time I used it.
If that's the case, then the photos likely didn't upload to Photo Stream and are stuck on the phone.
And you're not going to be able to get them back, either. -
I'm trying Facetime with my Mac Mini with OS 10.7.5 and an Acer H243HX monitor (w/ HDMI, USB). I can get the webcam-in , but even with settings in Sounds set to have the input come through the Acer monitor, I still cannot get any sound input into the Mac. Any suggestions or ideas? Thanks!
I'm trying Facetime with my Mac Mini with OS 10.7.5 and an Acer H243HX monitor (w/ HDMI, USB). I can get the webcam-in , but even with settings in Sounds set to have the input come through the Acer monitor, I still cannot get any sound input into the Mac. Any suggestions or ideas? Thanks!
-
Under original start up screen with Firefox in orange at the top, I clicked on options and clicked on Full Screen. Now I cannot get it to return to the original state. What do I do? Thank You.
What happens if you press the F11 key?
-
I changed my Apple ID and password last week. Today I cannot get into my computer with the new password..help!
Your Apple id password is not necessarily the same as your log-in password.
The former is what you use to log-in to Apple services and sites. The latter is what you use to login to your computer. That does not change when you change your Apple ID password. Try the original computer login password. -
I am sorry if my inquiry here seem dumb but I am a new iMovie user and cannot figure this out. I inserted a png image into my video clip in the project as PIP, I can see it and move it and can also see it playing with the main clip if I move the play head manually, I can also see the PIP part only playing along with the undelying main clip if I use the Play button in the preview window when the PIP section is selected, however, for the life of me I cannot get it to play with the main clip all together for previewing the entire video via the video play button. What happens is that the video plays normally and when the PIP section comes in, the video clip stop all motion during the duration of the PIP section and the PIP image itself is simply NOT showing. Am I missing something really stupid here? It seems as it the Picture On Picture is a separate clip that plays with the underlying main video clip if selected and played by itself but it is not part of the video clip and will not play with it. What am I missing here, can anyone please help?
ShonyThe easiest way to get up and running is to convert your MP3s to MP4s (obviously there won't be a video track). The following link links to a file that was an MP3 that I converted to an MP4 using QT Player Pro. When you go to export the files, make sure you click on "Options" and then check the box for "Enable Streaming" in the Streaming tab. It should stream flawlessly using QT Player. rtsp://rhsstreamit.rih.org/testmp4/Scorpion.mp4
Make sure you place the media to be streamed in the proper folder. You should only get a "404" message if the physical file doesn't exist.
Good luck! -
HT4623 On my I Pad I get this message in my email: Cannot get mail. connection to the server failed.
I have updated my ipad. Any ideas on what I can do?
Trouble: On my I Pad I get the message: Cannot get mail. Connection to the server failed.READ OTHER POSTS. THANK YOU. IT WAS ONE OF MY EMAIL ACCOUNTS.
-
I cannot get my ipod to unlock, the touch screen does not work and I cant reset it
I cannot get my ipod to unlock, the touch screen will not work and everytime i try to reset it I take a picture. any suggestions
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My tennant had a Chinese friend visiting. He left for China last week but left
D TOUCH at my place. We cannot get hold of him. The IPOD comes up with a message(in Chinese) that it is locked up with another Apple ID. I tried my Apple Id several times to no avail. I have printed out http://support.apple.com/kb/TS4515 , tried again and looks like they reffering to a " [email protected]" address that is locked up.
PLease help
Achmat BennYou either have to enter the Apple ID and password for the person or contact the persons and have them remove it from their account
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
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