I cannot get tech support. I can not change my security questions because it will not send me an email.

I can't change my security questions because it won't send me the email that it says it will to change my info

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID
Use Option #5.

Similar Messages

I can not remember my security questions and it will not let me reset

I can not remember my security questions and it will not let me reset

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108234)

HT1911 I did not set up security question but it will not let me download anything from my new phone without answering them

I did not set up security question but it will not let me download anything from my new phone without answering them, please help

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

How can I change the security question because I forget the answers ?

How can I change the security question because I forget the answers ?

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312

How can I change my security questions because I cannot remeber the answers and I am tring to use another computer, How can I change my security questions because I cannot remeber the answers and I am tring to use another computer

How can I change my security questions? I am trying to use a different computer and I do not remeber the answers to the questions

Click here and request assistance.
(74994)

How can I change my security questions, all of them not just one

I'm trying to change my security questions but when i recieve the email with the code I can only change one question and when I try to get into my idapple account they ask me for two questions and I dont have both. What can I do.?

Hi Louiyi,
Thanks for visiting Apple Support Communities.
See this article for information about updating your Apple ID information:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
All the best,
Jeremy

HT201303 I need to change my security question because I do not know the answer to the car question can someone help me please.

the security question about which was your favorite car and least fav I cannot remmeber my answer how do i go about changing this or getting a new set up question ?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

I have been trying for 8 days and I can't remember my security question and it won't send me a email to reset! What do I do?

Help me please I need my account opened ASAP!!!!

Hi shineypence,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

How can you change your security questions because you forgot them?

I forgot my security questions so iTunes won't let me download songs.

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201303 How can I change my security questions because my purchasing is now blocked ? My answers don't work.

My security questions say my answers are wrong but they aren't. Now it won't let me download any apps or music. Please help me soon ! Thanks !

If you forgot the answers to the previous ones, you need to contact supporrt to reset them.
Here's how I did it:
Visit:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.

How can I change my security questions? I don't even know the email it keeps sending it too I just want to buy music for my iTunes

I need to change my security questions and I don't know the email that it keeps saying the directions for it keeps sending it too.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99543)

How can I change my security questions but not knowing them please reply burly bought a gift card, How can I change my security questions but not knowing them please reply burly bought a gift card

How can I change my security question but not knowing them please rePly quick burley bought a gift card..

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86811)

HT1911 i can't remember my security questions but i do not want to make a new email address to reset them what do i do.

i can't remember my security questions but i do not want to make a new email address to reset them what do i do.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

How canI set security questions when it will not recognize my answers?

How can I reset security questions when it will not recognize my answers?

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

When I got to my manage account I can not change my security questions and I have no idea what they are. Can anyone help?

When I got to my manage account I can not change my security questions and I have no idea what they are. Can anyone help?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76108)

I cannot get tech support. I can not change my security questions because it will not send me an email.

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