I cannot get the creative cloud application to open.
I cannot launch the creative cloud app. When I click to launch it, nothing happens.
Using Windows 8.1
App doesn't open | Progress wheel spins continually
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Similar Messages
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I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help
I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help
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The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?
Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.
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have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. How can I get the Creative Cloud Market Library?
kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
How can I get the Creative Cloud Market?
have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. plz help I want to get the Creative Cloud Market
Creative Cloud Help | Creative Cloud Market
"Creative Cloud Market is available to all paid Creative Cloud members except photography plan customers.
To access Market, you'll first need to install the Creative Cloud for desktop application or a supported mobile app such as Adobe Photoshop Sketch. For instructions to download, see Creative Cloud for desktop. Watch and learn more in this short video tutorial: Access Creative Cloud Market design assets."
Nancy O. -
I cannot download the creative cloud i have havent got passed the first step
I cannot download the creative cloud i have havent got passed the first step
Maybe you are taking the wrong first step. What is the first step that you have not gotten passed yet?
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Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I had Adobe CS3 products on my Macbook Pro. How do I prove this to get the Creative Cloud Complete $29.99 membership price on my new iMac?
https://www.adobe.com/account.html for your Adobe orders page to find your old serial number
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The redemption code i used did not open the creative cloud application it just gave me 30 day trials
The redemption code i used did not open the creative cloud application it just gave me 30 day trials
What do i do know am i allowed a new redemption code I used a PCWhat product did you purchase and where did you purchase it from? I am not sure that Creative Cloud is involved with redemption codes, so you might have some other version. A redemption code is normally used to acquire a serial number, and the serial number is what activates the application(s) to full use. But serial numbers are involved with licensed software, not Cloud subscriptions.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
How do i get the creative cloud to download?
how do I get the creative cloud to download
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app
The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements -
Cannot get the past dialogue box to open in illustrator since upgrading to Yosemite. Click it but nothing happens. Also File Open works intermittently. Is this a finder preference issue?
one of those days --- it's the PLACE dialogue box
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I cannot reinstall the Creative Cloud Desktop Application
Yes, I have checked similar questions!
I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
Can anyone offer a solution please?
This is the relevant content of the Creative Cloud Cleaner.lof fil:
Gen_WWCombined-en_US-20121017_1230
[Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
[Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
[Sun May 03 15:16:56 2015] 1. All
[Sun May 03 15:16:56 2015] 2. Adobe Flash Player 10.2
[Sun May 03 15:16:56 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Sun May 03 15:16:56 2015] 4. Creative Cloud 2014 only
[Sun May 03 15:16:56 2015] 5. Creative Cloud only
[Sun May 03 15:16:56 2015] 6. CS6 only
[Sun May 03 15:16:56 2015] 7. CS5-CS5.5-CS6
[Sun May 03 15:16:56 2015] 8. CS5-CS5.5
[Sun May 03 15:16:56 2015] 9. CS3, CS4
[Sun May 03 15:16:56 2015] 10. Adobe Id credentials
[Sun May 03 15:16:56 2015] 11. Quit
[Sun May 03 15:16:56 2015] Choice :>
[Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun May 03 15:17:02 2015] List of products installed on this machine
[Sun May 03 15:17:02 2015] Listing products for cleanup:
[Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core
[Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Adobe Lightroom
[Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sun May 03 15:17:05 2015] response 1
[Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
[Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
Please confirm that you want to remove the selected product from Installer Database .
[Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun May 03 15:17:08 2015] OSVersion : 64-bit
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] CoreSync custom hook not found
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
[Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Sun May 03 15:17:08 2015]
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------
[Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
Is it possible to install the Creative Cloud/Application Manager on a USB?
I tend to use the Applications a lot and it would just be easier to install the creative cloud on my USB rather then the computers I go to, mainly because in order to install it on my school computers, it would require an admin password. So I was wondering if there was a way to possible install both the Creative Cloud Connection, and the application manager (along with apps) on my USB?
Hi,
Installing it on a USB(external hard drive) will not be a good idea as the products will not work on another computer if you connect this USB to it. In your scenario i will suggest you to use creative cloud packager(CCP) for deployment on other machine.
details are available on http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html
Thanks
Kapil Malik -
Trying to figure out how to get my creative cloud pop-up window to open up for me on command. Last night I kept getting the busy icon and today it won't even open for me. How can I fix this issue?
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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