I cannot get the desktop version to open.

I am on a Mac running OS 10.10 (Yosemite). I was able to access Story in Chrome and sign in successfully. I downloaded the desktop version which required updating Air (which I did) and now when I launch Story on my Mac I get message saying that the application needs to update. So I try to update it but I get a message that says:
"Sorry, an error has occurred.
The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author."
Then I click Close and it relaunches the Story launch screen and again the update pop-up pops up and if I click later the pop-up goes away. If I then try to sign in (I am a CC subscriber) I get an error that reads:
"Error
Failed to connect to services. Do you want to login in offline mode?" No or Yes
I click Yes and nothing happens.
The online version seems to work in Chrome but I am really more interested in the desktop version. I realize this software is classified as beta but I'd still expect it to function at least a little bit. Right now I can't use the desktop version at all. I'd appreciate any help.
Thanks.

It seems like you already have an old installation of Story.
You will have to remove it first before installing the latest one.
So the steps would be:
- Open 'Applications' folder in finder and move 'Adobe Story' app to Trash. Remove it from Trash too.
- Search 'Adobe Story' in Spotlight to make sure that this application is not installed on a different drive. If installed then remove that version too.
- Now download the latest version and install it. ( you can download the installer directly from: https://story.adobe.com/AIR/AdobeStory.air )

Similar Messages

  • My ipad air was bought and activated AFTER September 1st and I downloaded pages, keynote and numbers. I then changed my Apple ID as the password no longer worked, these apps were also deleted I order to be updated. Now I cannot get the free version. Help?

    My ipad air was bought and activated AFTER September 1st (activated December 25th) and I downloaded pages, keynote and numbers. I then changed my Apple ID as the password no longer worked, These apps had to be deleted as I needed to update them. Now I cannot get the free version on my ipad. I have searched the internet to see if there is a solution, and I found a few but unfortunately none have worked. I desperately need these apps as my iPad is used for school. Is this an issue I should take up with the apple support centre or something? Please help! Thanks

    How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
    http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
     Cheers, Tom

  • I have created an iMovie but cannot share it. I have looked at the help menu and have tried to follow these instructions but cannot get the sharing button to open anything.

    I have created an iMovie but cannot share it. I have looked at the help menu and have tried to follow these instructions but cannot get the sharing button to open anything.

    Do you have MacKeeper installed? If so, you need to uninstall it. There is a known issue where MacKeeper disables all the sharing functions from the new iMovie.
    Uninstall MacKeeper, then re-install iMovie.
    Keep MacKeeper uninstalled.

  • HT1923 I could not update the new version of itunes.  I uninstalled the previous version, but I cannot get the new version to update on my windows 7 i5 pc..any solutions?  thanks

    I could not update the new version of itunes 11.1.4.
    It told me to uninstall the old version, but I cannot install the new version.
    Any help?/ solutions?
    Thank you

    Hello jasopz,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    Best of luck,
    Mario

  • Time to get the desktop version

    http://www.windowscentral.com/microsoft-will-shut-down-skype-modern-windows-client-july-7-favor-desk...
    As the article states the "Modern" app version of Skype on PC's is to be shut down.
    Got to admit I agree with them as it just didn't work, Surface RT users will still be able to use it, and although there is no mention of the Xbox One or WP versions of the app, I assume they will still work as well as they actually work.
    Bob

    That didn't work, it looks like MS are playing a game of Kerplunk........
    My plan to use the "People" app to use Skype instead of the "Modern" version of Skype has fallen at the first hurdle.
    I got the desktop version installed on the Stream and un-installed the app version, then went to the people app and when you ckick on a Skype function it says you need the app version to use this function and suggests you visit the store, this option should stop after the Skype app becomes obsolete......
    I tested this on my desktop and Surface Pro with the same results.
    So you are reduced to using full Outlook if you have it and this would be a bit a bit small on a 7 inch tablet so to stop the people app having broken links you need to not show the Skype contacts.
    I wonder if MS have thought this through.
    I do accept the "Modern" app version of Skype was not very good, and there is probably a good reason to kill it for future proofing Skype on Windows 10, but it does look a bit like Kurplunk to me.......

  • I cannot get the App, "Dialogue" to open.

    This may not even be allowed as an Apple Discussion and I understand. I downloaded the Ap, "Dialogue" and I cannot get it to open. I tried to redownload it but it will not let me. I have not been able to get a contact email with iTunes to try and work this out. I know it's not the best app, I just want it to tell me that I am getting or have received a call from my iPhone. I am constantly in one room with my MacBook Air and my iPhone in another. Very frustrating.  Thanks!

    Hi Tom,
    Welcome to the Support Communities! 
    The article below will provide some troubleshooting steps for the "Dialogue" app that you purchased.  If these steps do not resolve your issue, then the iTunes Store team can review your account with you and may be able to offer a re-downoad or a refund.
    Troubleshooting the Mac App Store
    http://support.apple.com/kb/ts3624
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • I reinstalled a new Hard Drive but cannot get the DVD tray to open to install the Mac OS?  How do I open the Tray?

    I reinstall a new Hard drive.  But I cannot open the DVD tray to install the OS?  All I get the the ? in the folder when the computer turns on?

    Hi copa1226:
    Sometimes the best solutions are the manual ones.  There is a mechanical fail safe built in to these devices,  I have had to use this method several times myself, so ....
    .....   Try this:
    1) Power off your mac pro.
    2) With your finger, pull down the metal bezel on the affected drive.
    3) You should now see the front plastic bezel on the affected drive, it is usually black or grey.
    4) Look for a small pinhole somewhere on the front. It will have a very small diameter, about 0.5mm.
    5) Yes it's there, all cd/dvd drives have one!   Note: a small flashlight comes in handy here.
    6) Straighten out a standard paperclip for about 2 -3 inches.
    7) Insert the paperclip in the small hole and push, you will have some resistance, and then the drive tray will slowly push out about 0.5 inches or more.
    8) Grab the tray and pull it out !!
    9) You are done!
    10) If you do this gently you won't hurt the drive. Boot up and the tray should automatically slide back in. You are good to go.

  • Cannot get the latest version of Adobe Muse to update and install

    When I open Adobe Muse it asks me if I'd like to update it, I say yes to the install. It then transfers me to the Adobe Application Manager where it says that there are not updates and that I have the latest version already? I know that this is not the case as many of the "new" functions advertised on the u[date aren't present in my version. I have already tried updating my Mac's operating system to Yosemite what apart from taking ages didn't make any difference I have also uninstalled Muse and reinstalled it but it still didn't make any difference! Help I really don't know what else to try?

    A reply to myself! Thanks to Adobe support I needed to update the Adobe Applications Manager to the Creative Cloud App which so far appears to have fixed the problem

  • I have accessed all the trouble shooting sites and followed the advice given but still cannot get the latest version of Flashplayer to download completely onto my Mac Yosemite. The install stops at 27% and will go no further

    I cannot get Flashplayer to continue downloading...it stops at 27% every time despite trying several times now which makes me wonder if it is a bogus site?

    Hello,
    This morning we resolved a problem that prevented Flash Player installations from completing for some of our Macintosh users.
    If you encountered this problem, please delete any previously downloaded Flash Player installer and either:
    Download the installer again from https://get.adobe.com/flashplayer, OR
    Download the stand-alone installer posted at the bottom of the http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html in the ‘Still having problems’ section.
    If the behaviour reproduces, please clear the browser's cache and try downloading again.
    Thank you.
    Maria

  • I have set up photoshop elements as external editor in iPhoto but I cannot get the edited photo to open in iPhoto. When I save the photo Elements asks where do I want to save it and iPhoto is not an option.

    I have set up Photoshop Elements11 as the External Editor in iPhoto just as Terence Devlin said. However when I save the edited photo it does not appear in iPhoto. A drop down menu asks where I want to save the photo and I do not know what to choose. Also should I choose, "save" or "save as"? I should be really grateful for your help.

    I suggest opening iPhoto and reverting back to iPhoto in the Preferences for photo editing. Quit iPhoto. Restart your Mac for good measure. Open iPhoto and again choose Photoshop Elements in Preferences as the editing app.
    As far as editing, I don't have PE, but I have another editing app form the Mac App Store, ColorStrokes. I have been experimenting with using it for editing iPhoto photos and it works flawlessly. After setting ColorStroke as the editing app, I open a photo in iPhoto and click the Edit button in the menu bar below the photo. Color Stoke immediately opens with the photo and I complete my editing. When I have finished editing I choose to Save the photo, leave the name the same and agree to replace the iPhoto photo of the same name. I quit ColorStroke and the photo in iPhoto now has all of my edits from ColorStroke.
    Should I decide that I prefer the original photo, I open the photo in iPhoto and choose Revert to Original in the Photos pulldown menu.

  • I cannot get the Nov. version of a web site, which changes monthly.I keep getting the Oct. version.The Nov. version can be accessed thru Internet Explorer.I've had this problem in the past.Waiting long enough (days or weeks) has resolved it.Please advise.

    Nothing much to add.

    Thanks for the reply. By the time I received it, the web site had already reset itself, so I could get the November information. A couple of questions: By clearing recent history or cache, do I lose the ability to start other websites by just starting the information on the URL? I'm not sure how much I want to lose in this process. Thanks again. Larry

  • I cannot get the tutorial picture to open to learn this program. Any suggestions?

    I am trying to understand how to use this cloud program, but cannot even open the picture to begin the tutorial.
    Any suggestions?
    Thanks

    Hi FlyGirl,
    To avoid confusion some of the programs open with a tutorial: Illustrator / Photoshop / Dreamweaver.
    You can also find the tutorials at: Creative Cloud tutorials | How to get started with Creative Cloud Apps
    Or at the learning section: Learn & Support
    So can you share what program you open and what version? Good luck!

  • I cannot get the battery compartment to open

    On my trackpad...suggestions?

    If the batteries inside have corroded, you will have problems opening the battery cover. Then, you will most likely find you won't be able to remove the batteries anyway since they will be jammed inside.
    Application of quick freeze helps with such things. If the MTP is at room temperature, spray quick freeze on the cover then immediately try to unscrew it. If you don't have quick freeze use an ice cube.
    Get an appropriately sized screwdriver and don't mess it up worse than it is.

  • Does the iPHONE 4s have a changeable SIM?  I cannot get the SIM door to open to check.

    Does the 4s have a removable SIM card?  I have not been able to open what is shown as the SIM compartment to make this determination.

    You need to push quite hard.
    But regardless, if you have a GSM iPhone with the SIM card tray, then you can change the SIM card. Whether a different SIM works on your phone depends on whether the phone is unlocked.

  • I cannot get the iTunes store to open

    For some reason, my computer will not open the iTunes store completely. It stops about halfway and I can see no products or information.

    Hi Karlynco!
    Here is an article that can help you troubleshoot this issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

Maybe you are looking for