I  cannot get through to the number 0800 2775 2775 for Apple distribution international

Hello,
I am trying to get through to my representative in Irland regarding my MacBook Pro, he gave me the number 0800 2775 2775 to ring, however it is telling me the number does not exist. He sent me this number in a letter along with my case number and asked me to ring them. They didn't give an email address and I feel they are frankly making it impossible for me to contact anyone.
I live in London, does anyone know what is going on and why Apple would give me a number that doesn't exist or if I am doing something wrong? So far I have been trying to get hold of a person directly to deal with my issue for almost two months.
I am feeling very deflated.
Natasha

Start with the telephone number on this page:
http://store.apple.com/ie
Ciao.

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