I cannot hear any sound on my laptop DV6 1030 us even though all my icons show that l should

So, today just cannot hear a sound on it, all the icons are just as previous, they show l should, but no! I put the headphones in the sockets, nothing, when l put them in the mic socket, there l can hear just the noise that i insert something there. I can see the volume cursor going up down when l move it, but l don't hear anything... and nothing it's turned off.
Can this be a virus?

The internal speakers started working after uninstalling the sound drivers and restarted the machine, after which the system reinstalled the High Definition Audio Device driver, which was hitherto being used for the Headset speakers.
Today, the external speakers (the ones used by the headset) stopped working. Both the internal and external speakers
have the same High Definition Audio Device driver. Both are showing "device is working properly", but when the headset is plugged into the two jacks (in and out), the sound does not come from the headset earpiece, but from the internal speakers (ie the loudspeakers).
Any solution for this ?
My wife's machine has been having a similar, though not identical problem, since the last couple of weeks. In her
case, when the headset is plugged in, there is no sound at all, neither from the headset speakers, nor from the internal speakers.
Just to eliminate the possibility of the headsets malfunctioning, I tried using another headset, but with the same
results as above.
All these audio problems started a couple of weeks ago, after a Windows overnight update, as detailed in my opening
post under this thread.

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See if you missed anything here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&lc=en&cc=us&dlc=en
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

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Today, the external speakers (the ones used by the headset) stopped working. Both the internal and external speakers
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Any solution for this ?
My wife's machine has been having a similar, though not identical problem, since the last couple of weeks. In her
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Just to eliminate the possibility of the headsets malfunctioning, I tried using another headset, but with the same
results as above.
All these audio problems started a couple of weeks ago, after a Windows overnight update, as detailed in my opening
post under this thread.

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See if you missed anything here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&lc=en&cc=us&dlc=en
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

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I cannot hear any sound on my laptop DV6 1030 us even though all my icons show that l should

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