I cannot hear callers unless using speakerphone. the phone is not on mute, the problem has started for no apparent reason and rebooting has not resolved the problem. Any ideas?

My iphone 4 (Model MD128B/A) running iOS 7.1.2 has developed a problem when receiving calls, for no apparent reason. The caller can hear me, but unless I switch to speakerphone, I cannot hear them. The mute button still functions normally. I have rebooted the phone but this has not resolved the issue. Any ideas about how to resolve this problem? Thanks.

Hello manleyjohn,
Welcome to the Apple Support Communities!
I understand that you are unable to hear callers though the receiver on your iPhone 4 unless you change the sound to the speaker. In this situation, I would recommend reading over the attached article and verifying that the troubleshooting steps have been completed. If the issue continues, it may be necessary to follow the link towards the bottom of the article and contact Apple Support.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
Have a great day,
Joe

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Re;Cannot hear callers or hear outgoing calls

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Did a recent software update 10.2.1.2102
Now cannot make calls - no ring tone but does connect the call ? cannot hear
Incoming same problem - they hear me but cannot hear them /
Done the usual take battery out etc
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