I cannot hear my calls (incoming and outgoing)
I have a Driod X and I am unable to hear any of my incoming or outgoing calls. I have tried calling several people and cannot hear anything. All my alerts work......ringtones, vibrate, alarms, etc.... I have tried putting the call on speakerphone and I am still unable to hear anything.
Hello Runietunt,
Being able to hear the other party on your phone is pretty important! I'm sorry you're having this issue in the first place. I will be more than happy to provide some suggestions.
First, I would recommend removing and resinserting the battery for 10 seconds while the phone is on. Power it back on and dial *228-call and choose option 1.
If the issue persists I would put your phone in Safe Mode:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34184
This will help determine if it's a 3rd Party application causing the issue. Test while in safe mode and if it still happens I would have to recommend a Hard Reset:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552
Please keep us updated on your progress.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
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